Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 20, 2010

In-camera If the Chair says this part of the meeting is in-camera, take your fingers off the keyboard, or put your pen down. Let your fingers do the walking: Quick keyboard sh. People at the meeting dont want to be singled out. The decision made is always recorded as a group decision. Oh where or where is my password? 411 Look Up 411.ca

Time Zones 100

Time Zones Agenda IAAP 2010 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. Let your fingers do the walking: Quick keyboard sh. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand. Taking Effective Meeting Minutes ► August (3) Pass it on. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? Let your fingers do the walking: Quick keyboard sh. The meetings were stress free and I was able to depend on my checklists and templates. Now I am on holidays and preparing for a big move to a new home. You can be sure I have checklists for that as well. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. Let your fingers do the walking: Quick keyboard sh. What a great way to lose customers -- annoy them, but they must be making some money at it or they wouldnt continue to do it.

Fax 100

Fax IAAP Time Zones 2009 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. I agree that we should always answer the phone professionally, but if it is a co-worker calling, it seems silly to say "Patricia Robb speaking, Executive Assistant to the CEO, may I help you?" Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 10, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes Postal Code 100

Laughing all the Way to Work

AUGUST 1, 2010

Even if you phone the bank they need your secret passcode or they wont speak to you about your account. It's been the most efficient way for me to keep track of them since it's so handy to get to and I 'back myself up' by putting the log-in info for my outlook account in a notes area on my cell phone. 411 Look Up 411.ca

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. Let your fingers do the walking: Quick keyboard sh. The assistant/boss relationship certainly is one of the closest working relationships with some comparing it to that of a work wife. GET TO KNOW YOUR CO-WORKERS.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit. Let your fingers do the walking: Quick keyboard sh. Do you need to book it or were you provided with location. Enter it in calendar. Oh where or where is my password?

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

APRIL 5, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 Calendars 100

Laughing all the Way to Work

MARCH 20, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 22, 2008

An e-mail like the one I received would have been better delivered face to face or by phone in order to get the tone of what the person was trying to communicate. I stop the flow and pick up the phone. It is amazing how quickly a matter can be handled on the phone or in person. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP International 2008 100

Laughing all the Way to Work

JULY 5, 2009

I am sure after that call her husband got off the phone and kicked the dog or was cranky with a sales clerk at the grocery store. It ended up that the phone lines were down because of a thunderstorm in town and he had been trying to reach her since early that afternoon. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

JANUARY 23, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

JANUARY 15, 2010

I use this all the time on my calendar and my boss's calendar, and it helps us both to know which events are phone calls which he can take in the office or on the road (yellow) or which events will require travel (blue). Let your fingers do the walking: Quick keyboard sh. I LOVE the color feature. Oh where or where is my password?

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

JULY 12, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

MAY 31, 2009

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

NOVEMBER 1, 2008

I can interact where I am now, but I have to get up and go if I want to speak with someone and then when I get there I may find they are busy or on the phone so I have wasted my time. Let your fingers do the walking: Quick keyboard sh. Of course there is a down side to being able to do that. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 22, 2009

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MAY 16, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

OCTOBER 31, 2009

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

There is value in getting to know people, even if it is just over email or the phone. Let your fingers do the walking: Quick keyboard sh. Important relationship building In all these cases I had much better results because I had established a relationship with the venue contact. Oh where or where is my password? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

OCTOBER 11, 2009

Let your fingers do the walking: Quick keyboard sh. .&# But what does it mean exactly and does that include everything? Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

MARCH 13, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

AUGUST 22, 2009

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

JULY 1, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JULY 11, 2009

I can tell you my friends and colleagues got a lot of phone calls in those early days and it was a wonderful resource and help to me. Let your fingers do the walking: Quick keyboard sh. I had a big learning curve going into it and I didnt know any of the other assistants so I felt all alone with my challenges. 411 Look Up 411.ca

IAAP 100

IAAP Time Zones Administrative Professionals International 100

Laughing all the Way to Work

JUNE 27, 2009

Let your fingers do the walking: Quick keyboard sh. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Taking Effective Meeting Minutes ► August (3) Pass it on. Oh where or where is my password? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100