Musings of a High-Level Executive Assistant

JANUARY 8, 2013

For example, I set up a sales dial-in call with about 40 people from every continent on the call. I sat at my kitchen table watching my phone blow up while people were emailing and IM’ing me all at the same time wanting to know why they couldn’t get on the call. Any books or reading up on this would be helpful too please.

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Recruit CRM

FEBRUARY 9, 2022

Read more: A Recruiter's Etiquette Guide to Remote Hiring. Modify Remote Job Descriptions Job descriptions are often commonly overlooked and end up being neglected. Include the typical working hours, especially if weekends or travel are required. Be sure to mention your expectations, including the required skills and traits.

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Service Untitled

JANUARY 28, 2014

And for all of my fellow travelers in the airports of the world, although airline companies can be a challenge all of their own, use these simple suggestions to ensure a better experience during inclement weather: Check online before your flight or call ahead when adverse weather conditions are expected.

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Customer Service UPS Etiquette Policies 40

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. The reality is that germs can travel with the handshake.

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Etiquette 2007 2008 Travel 100

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. The reality is that germs can travel with the handshake.

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Etiquette 2007 2008 Travel 100

Recruit CRM

FEBRUARY 15, 2022

Almost two years back, the pandemic had brought about a complete change in the field of recruitment (almost overnight)—forcing talent acquisition teams and recruiters to come up with an alternative. Travel time and costs are also saved with commuting out of the picture. Read more: A recruiter’s etiquette guide to remote hiring.

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2022 Social Media Interviewing Collaborate 64

Laughing all the Way to Work

FEBRUARY 19, 2009

Everyone up here calls him Obama and our Prime Minister is called Harper. What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca

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Time Zones IAAP Etiquette 2009 100

Stephanie LH Calahan

APRIL 28, 2010

Work With Stephanie « Your Etiquette Practice Could be Killing Your Productivity | Main | 16 Productivity-Enhancing Websites » Grow Your Productivity by Hours a Day Think about this today!  Have you had feelings of guild about slipping up?  Productive & Organized Home Contribute to P&O!   What is your 20?

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Administrative Arts

JULY 26, 2010

Well, I’m always up for a challenge, and I know a lot of my more recent readers may not have read some of my older but still applicable content. So, here it is, 7 Posts You May Not Have Read: My First Post: Travel Arrangements To Wow Any Boss Part One. A Post On Someone Else’s Blog I Wish I’d Written – E-mail Etiquette.

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Microsoft Outlook 2008 Travel Etiquette 40

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan continued, “When we think about our future, we need to think like immigrants so that we can create a better future for ourselves and the next generation coming up.” “But This is what we are up against, but we can be proactive.

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Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan continued, “When we think about our future, we need to think like immigrants so that we can create a better future for ourselves and the next generation coming up.” “But This is what we are up against, but we can be proactive.

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Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. Short of making it obligatory for everyone traveling the roads to use EZPass or Sun Pass, customer service rules should apply to everyone – even toll collectors.

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Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

FEBRUARY 28, 2010

What a blast the last two weeks have been, but I dont think I could have taken any more late nights staying up to watch the Olympics in Eastern Standard Time. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca National pride -- all time high.

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Time Zones IAAP 2010 International 100

Service Untitled

APRIL 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer complaints to be addressed by airlines Cheryl April 29, 2010 Angry Customers , Customer Service 1 Comment New travel regulations formulated by the Department of Transportation become effective tomorrow on April 29th and will help US airlines better serve travelers.

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Customer Service Travel Etiquette 2010 40

Service Untitled

JUNE 11, 2010

And Erika is not alone since more than half of Americans have a summer trip planned, and the airlines hope to capitalize by the flurry of travelers. Right now 65% of travelers rate complimentary meals as the top in-flight amenity they most like to have included. The lines move a lot faster now.

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Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 14, 2010

The downside of the card is the $395 annual fee, but traveling and using the American, Delta, and Continental airport lounges as part of the services provided far out weighs the expense of the annual fee. The downside of the Platinum card centers around the travel and concierge services.

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Credit Card Customer Service Purchasing Etiquette 40

Service Untitled

MARCH 15, 2010

Where other companies have decided to cut back and charge passengers to use blankets and pillows while flying, Jet Blue, in the quest to become America’s Favorite Airlines, boasts their Customer Bill of Rights aimed at &# bringing humanity back to air travel.&# Jet Blue’s promise of “Happy Jetting&# may indeed be a reality.

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Credit Card Customer Service 2009 Etiquette 40

Service Untitled

AUGUST 17, 2010

Most airlines operate on the same air routes, and every day packed planes travel the same routes, so is rating arrival times and customer service just splitting hairs? For those of us who have to travel to the busiest destinations, on-time records seem nothing more than myths.

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Customer Service Travel Etiquette 2010 40

Service Untitled

AUGUST 24, 2010

Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. The hotel chain was very apologetic, and has offered him points in their frequent traveler program which can be applied to future hotel stay discounts.

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Customer Service Credit Card Fax Travel 40

Service Untitled

APRIL 7, 2010

This morning Spirit Airlines announced an up to $45 charge for each piece of carry-on luggage placed in the overhead bins. The rising cost of fuel, a reduced customer demand and the effect of the swine flu on travel patterns have forced airlines to find new ways to increase bottom lines just to survive, however to what cost?

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Customer Service Travel Policies AT&T 40

Stephanie LH Calahan

APRIL 12, 2010

Main | Your Etiquette Practice Could be Killing Your Productivity » 5 Easy Ways Kick-Start Your Daily Personal Productivity As you search for your ultimate personal productivity blueprint, don't forget to think about how you get going in the morning.  Productive & Organized Home Contribute to P&O!     3. . 

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Service Untitled

NOVEMBER 6, 2009

Escalations are usually from angry/vocal/important customers who are having a problem and are going “up the chain&#. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents. This is the perspective I’ve always held.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Professional Assistant Blog

OCTOBER 17, 2008

Home About Me Advertise Elevator Etiquette 101: Going Up? By The Professional Assistant on Friday, October 17, 2008 Filed Under: Travel Y ou’re standing in the elevator and everyone is crammed like a can of sardines. This, of course, can be a nightmare, since you could be walking up many flights. Whats next?

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Office Dynamics

NOVEMBER 19, 2015

If you haven’t already subscribed for this weekly pick-you-up you can do so here: Subscribe to Monday Motivators. Join Joan Burge as she shares personal insights from 2015 and offers helpful guidance for setting yourself up for success in the coming year. The post All the free training we offer in one place!

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Training Administrative Professionals 2015 AT&T 100

Musings of a High-Level Executive Assistant

MARCH 18, 2014

I know for the most part this comes from years of experience, which I have, but I really want to up my game at this point. The Definitive Executive Assistant and Managerial Handbook by Sue France Emily Post’s The Etiquette Advantage in Business (Anything she does is always valuable.) Frankl The Road Less Traveled by M.

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Email Confidence Etiquette Skills 40

Service Untitled

MARCH 24, 2009

A friend I was traveling with had a special request and Cast Members did whatever they could to accommodate his request. One focused on my demographic data and another focused more on the overall park experience. Collecting data and using it to improve the customer service experience is essential. They try to go the extra mile.

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Customer Service Etiquette 2006 Holidays 40

Service Untitled

SEPTEMBER 3, 2010

Are the customer care professionals who work with Centurion card members hired for that position or do they need a certain amount of years’ experience before they can move up to a role like that? The messaging might say this particular customer travels extensively. It gives us a deeper connection and engages the customers more.

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Interviewing Customer Service Credit Card Promotion 40

Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit.

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Professional Assistant Blog

NOVEMBER 1, 2007

Home About Me Advertise Cubicle Etiquette 101 By The Professional Assistant on Thursday, November 01, 2007 Filed Under: Office Gossip , Productivity D o you find that your colleagues are hovering around you when youre on the phone? If you need to warm up your lunch, please try to keep it in the lunch room.

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Cubicle Etiquette 2008 2007 100

Professional Assistant Blog

JANUARY 31, 2008

Home About Me Advertise Microsoft Outlook Shared Mailboxes Etiquette By The Professional Assistant on Thursday, January 31, 2008 Filed Under: MS-Outlook , Productivity D o you have more than one mailbox in your Microsoft Outlook , other than your inbox? Do you share these other mailboxes with other staff members?

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Microsoft Outlook Etiquette 2008 Google Docs 100

Professional Assistant Blog

OCTOBER 6, 2009

Home About Me Advertise Finding The Best Travel Deals - Online! By The Professional Assistant on Tuesday, October 06, 2009 Filed Under: Meetings , Research , Travel A re you trying to book a flight, hotel or car rental for your manager? Visit Travel Zoo for the most up-to-date best deals you can find on the internet.

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Travel Google Docs 2008 Cubicle 100

Professional Assistant Blog

OCTOBER 10, 2008

Home About Me Advertise Power Up Your PowerPoint With Templates! Post from: Administrative Assistant Tips 4comments for this post Feng Liang I stumbled upon this corporate presentation template at Cone Trees that I can actually use for my work, it wasnt cheesy types that usually come up in the search, so it thought id share :D.

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Professional Assistant Blog

DECEMBER 3, 2007

Home About Me Advertise Falling Behind on Your Follow-Ups? By The Professional Assistant on Monday, December 03, 2007 Filed Under: MS-Outlook , Organize , Prioritize , Productivity A re you falling behind on your follow-ups? Do you want to improve the efficiency of following up with clients? It was a life saver!

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UPS 2008 Cubicle Google Docs 100

Professional Assistant Blog

FEBRUARY 11, 2008

Home About Me Advertise Co-Workers Not Cleaning Up After Themselves? Do you get annoyed that you are always the one that has to clean up after them? Do you know of any other ways to get your staff members to clean up after themselves? Do you start wondering if they treat their own house the same way? right away. right away.

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UPS 2008 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 27, 2008

Home About Me Advertise 4 Steps to Setting up E-mail Distribution Lists By The Professional Assistant on Thursday, March 27, 2008 Filed Under: MS-Outlook , Organize , Productivity D o you find yourself having to write each persons e-mail address over and over again for certain e-mails ? All e-mail distribution lists are bolded.

UPS 100

UPS 2008 Cubicle Google Docs 100

Men With Pens

NOVEMBER 19, 2009

Just come up with 3 or 4 niches that you actually give a damn about. One of the best benefits of spreading into other niches is how you’ll come up with out-of-the-box ideas on how to one-up the value you offer to your existing customers in your main niche. Take @Pat (up there in the comments) for an example.

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Professional Assistant Blog

JULY 14, 2009

Home About Me Advertise "Checking In" to a Better Flight By The Professional Assistant on Tuesday, July 14, 2009 Filed Under: Meetings , Productivity , Research , Travel Y ou get an urgent e-mail from your boss asking you to book a flight and hotel. The time finally comes when your boss is flying out to that all important business trip.

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Google Docs 2008 Cubicle 2007 100