Professional Assistant Blog

OCTOBER 13, 2008

The more difficult macros are the ones that are programming code related and require knowledge of Visual Basic (you can find some books here) , which unfortunately, I have no training in. I am going to show you how to record a simple macro function and to implement it.

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Microsoft Word 2008 Keyboards 2007 100

Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. They each had forward-thinking employers who allowed them to have vision and encouraged them to work towards their goal and made room for that new role within their organization.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. Lets enjoy our day together.© © Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we?

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

AUGUST 1, 2010

I had to open a different software program and needed yet another password for that. I just make a note for each account whether it's our purchasing page, our network software products, or websites i need to access for various reasons and put my user name and password on the note as well as the website address.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JANUARY 31, 2009

I have the software at home, but havent gotten the gumption up to load it yet. Training On-line 10 Things = Frustration "Mom, I'm sick!" Posted by Patricia Robb at 2:52 PM Labels: Administrative Assistant , customizing your dictionary , errors , misspelled words , professional assistant Reactions: 1 comments: Jodith said.

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2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JULY 16, 2010

Check: Is your software high-functioning and up-to-date? Manage: Work with supervisors to improve accounting and scheduling software by keeping it current. It reduces confusion by improving organization and leaves your work space clean. Work with supervisors to find ways to transfer paper records to electronic versions.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Service Untitled

FEBRUARY 17, 2009

A company I work with now uses the software the general method I outlined in my post. As soon as the company bought the software and got it working, they never looked back. Since then, I’ve put the theory into practice multiple times and have seen it succeed. Consider a customer satisfaction survey as an example.

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Customer Service 2008 Etiquette 2006 40

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

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Customer Service Training Etiquette 2010 40

BMT Office Administration

OCTOBER 4, 2022

That led to the creation of numerous employee monitoring solutions, including computer monitoring through cloud-based software, GPS tracking, keylogging, and other methods. Not only that, but certain businesses have used employee monitoring software for many years before 2020. The history of employee monitoring’s various forms.

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Filing 2020 Suppliers Social Media 52

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

MARCH 20, 2009

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 2, 2009

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Customer Service Etiquette 2006 2009 40

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

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Customer Service Verizon Staples Phones 40

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. In a call center, there are super stars, top performers, middle of the road workers, and low performers.

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Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture.

Customer Service 40

Customer Service Etiquette Interviewing 2010 40

Service Untitled

MAY 15, 2009

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Customer Service Etiquette 2006 2009 40

Service Untitled

JUNE 30, 2010

Remember train, train, train. Employees need to be trained in handling customers and how to address them. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Etiquette Holidays 2006 40

Service Untitled

APRIL 30, 2009

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

AUGUST 6, 2009

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Credit Card Customer Service Etiquette 2006 40

Service Untitled

AUGUST 31, 2009

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USPS Customer Service Etiquette 2006 40

Laughing all the Way to Work

OCTOBER 11, 2009

One assistant was very good at technology and was always finding solutions to software problems. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Customer Service Training Etiquette 2010 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

AUGUST 12, 2010

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Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 20, 2010

Even the most loyal brand ambassador will find it hard convincing you to buy a fax machine in this digital age rather than using a piece of software. on the other hand, if the product is inferior to similar products in the market, but is more than made up by quality service the condition is still met.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

MAY 27, 2010

The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call. And that is what the new computer program called Magnify may be doing.

Customer Service 40

Customer Service Etiquette 2010 Medical 40

Service Untitled

OCTOBER 28, 2010

Software spots negative and positive comments specific to the organization. The software is not without its problems however. When the company allows customers to steer conversations based on their needs, wants, opinions, and questions, feedback gets more personal. So how do structured data analysis feedbacks work?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

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Customer Service Skills 2004 Etiquette 40

Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Satisfaction alone does not build a loyal customer.

Customer Service 40

Customer Service Purchasing Etiquette Expenses 40

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 19, 2010

Better trained employees take a personal interest in the business and the customers. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request.&# The stores are uncluttered, well-stocked and clean.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

JANUARY 29, 2010

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Customer Service Etiquette 2010 2006 40