Office Dynamics

JULY 21, 2016

I understand we covered a TON of material in a short period of time, so please feel free to review the recorded presentation. Take a moment to review Joan’s video about Webinar Etiquette in advance. As mentioned, we’re here for you as well. Have you ever attended one of our live webinar events?

Travel 100

Travel Administrative Professionals Agencies Etiquette 100

On The Job

NOVEMBER 3, 2008

But a telephone interview is so different in so many ways, I think it's a good idea to review proper telephone interview techniques: 1. Tags: hiring managers prepare for phone interview how can i phone etiquette job preparation good impression phone interview job interviews find a job Anita Bruzzese. They don't think much about it.

Interviewing 100

Interviewing Phones Etiquette Twitter 100

Professional Assistant Blog

NOVEMBER 29, 2007

Hotel managers and catering companies are also getting rave reviews about good branding quality. This is actually good for your heart and has many health benefits as well. Upscale coffee brands are becoming the norm in many offices across the world.

Google Docs 100

Google Docs 2008 Cubicle 2007 100

Professional Assistant Blog

JANUARY 4, 2008

We use SmarterStats to review our page views, hits, resolved IP addresses, etc. I have been updating my firms website stats for quite some time now and wanted to share some tips on getting the information correct - the first time.

2008 100

2008 Google Docs Cubicle 2007 100

Service Untitled

JUNE 8, 2010

Possibly Related Posts: Book Review: The Napkin,The Melon & The Monkey I recently read a charming, modern day parable geared to. Service Untitled The blog about customer service and the customer service experience. Interested: Exceeding Customer Expectations is available on Amazon.com for $16.47. You can buy it here.

Customer Service 40

Customer Service Staples Etiquette 2010 40

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I then review the list and organize it by priority and then copy and paste it into a “touch base” email I send to my CEO. I think along with this question I would also like to know if you have etiquette tips about emailing with the other EA’s on the client side of things. Any books or reading up on this would be helpful too please.

Attire 40

Attire Etiquette Clothes Time Zones 40

Service Untitled

OCTOBER 11, 2010

The Glitch Report, which is a review of the previous day’s mistakes is a way to make it right with a sincere apology and then doing something special for a guest later on. Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Eat Your Career

AUGUST 22, 2012

Communicating professionally is an essential part of workplace etiquette. Review the following statements and pick the answer that describes you best. It can be difficult to keep your emotions in check , especially when things are busy and stressful. Are you communicating professionally? Take this quiz and find out!

Gossip 100

Gossip PDF Etiquette Skills 100

Professional Assistant Blog

DECEMBER 5, 2007

In turn, watch your performance review sky rocket to new limits. Try to keep to a niche of a topic that you are very well versed in. Helping your company grow will show your boss that you are trying to think outside of the box. Heres another article on blogging about work: Do Your Vent About Work on Your Blog?

2008 100

2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

AUGUST 26, 2007

You are now ready to review and print all of your mail merged letters. Next, you can preview all of your letters, if you wish, but I usually go to the next step, since you will be able to see all of your letters one after the other. Here, click on “Edit individual letters&# , then click “All&# and a new window will pop up.

Microsoft Word 100

Microsoft Word 2008 2007 Cubicle 100

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. While I realize you also worked for an SVP, the disapproving lady seems to have some input, if not a lot, on your performance review because she is in charge of all the admins and also works for the CEO.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Professional Assistant Blog

SEPTEMBER 5, 2008

It even happened to me a few times, where people would create files themselves, then send it around to others to review and make changes, but never save it on the network drive. What if someone told you that you did something wrong, but you remember sending an e-mail with the correct information?

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

Laughing all the Way to Work

FEBRUARY 16, 2012

Your governance manual should be reviewed by a lawyer to make sure your rules and by-laws are within the law. He said/She said Etiquette As I mentioned above, minutes are not a he said/she said recording, but at times what the Chair says should be recorded. Legal requirements do have to be kept in mind as well.

Agenda 100

Agenda Finance Etiquette Legal 100

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Introduce yourself.

2010 100

2010 2009 Customer Service 2008 100

On The Job

JANUARY 5, 2009

"Excuse me, Brianna, but I was reviewing this report and it looks like there's an error in the numbers. Smith , an etiquette expert says: "Imagine the words bouncing off of you and rolling onto the floor. I need you to look them over and see what you can find so I can go ahead and submit this to the client today." "Gee,

Etiquette 100

Etiquette Stress Interviewing Forms 100

Eat Your Career

AUGUST 9, 2010

Here are a few of the ideas I like to review with my career coaching clients when they’re ready to give up and go home. You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You’re practically screaming it from the rooftops.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Once the invoice arrives you should check to make sure everything is accurate.

Time Zones 100

Time Zones IAAP Negotiating 2010 100

Workplace Insight

JUNE 19, 2023

There will be differences, ranging from the internal platforms they prefer to appropriate office etiquette. Having a diverse team review global communications, including content and timing, is another strongly recommended best practice. When working globally, you may have several different audiences, each with its unique local culture.

Time Zones 52

Time Zones Etiquette Negotiating International 52

Laughing all the Way to Work

NOVEMBER 8, 2009

Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Ensure that prior to the meeting you have received everything your boss will need, which may require follow up with meeting organizer.

Time Zones 100

Time Zones IAAP Calendars International 100

Service Untitled

AUGUST 27, 2010

Think of the most successful companies operating, and review their values and key processes. The general unfixed nature of business demands new growth because of changing legislation, global competition, and market saturation. Leaders need to get organized and have vision.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

FEBRUARY 21, 2014

Here is the time to identify problems, fix them, follow up, review and apologize. Behind the Scenes Customer Satisfaction Customer Service Employees Etiquette Little Things, Big Differences' Customer service, therefore is a department not to be decreased because sales are down.

Customer Service 40

Customer Service Etiquette Training Skills 40

Service Untitled

SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Etiquette Holidays 2006 40

Service Untitled

MARCH 31, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic (..)

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. If you have treated anyone unfairly, take the time to apologize and try to make things right. Accept that you cant do everything yourself. Dont be afraid to ask for help and guidance from others. Maintain a good work/life balance.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Service Untitled

MARCH 20, 2009

Leave a Reply « The Disney Experience Difficult to Understand Customers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 2, 2009

Leave a Reply « Admitting Mistakes – Part 2 Customer Service in Layoffs » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

AUGUST 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer retention strategies to boost your business Cheryl August 12, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences 1 Comment Making that first impression in business with the appearance of your web site, the decor, the (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

JANUARY 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Excellent customer service promotes construction business Cheryl January 29, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences , Proactive No Comments Gone are the days when construction companies had so much work lined up (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 9, 2010

Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. Their “Wow&# effect features in numerous articles and blogs including Harvard Business Review. photo credit: PinkStock Photos!

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 2, 2011

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. It’s difficult to define because every business has a culture, but how effectively does it serve a company, and if we want to transform our culture can we really do it? There are no.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Service Untitled

FEBRUARY 17, 2009

Keep It Simple Stupid is tried and true… Leave a Reply « Call for Post Ideas Built-in Simplicity » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they (..)

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

APRIL 30, 2009

Leave a Reply « Respond to Feedback Rewarding Volunteers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback (..)

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

AUGUST 6, 2009

Leave a Reply « PayPal Makes It Easy Evaluating the Evaluators » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

Credit Card 40

Credit Card Customer Service Etiquette 2006 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

USPS 40

USPS Customer Service Etiquette 2006 40