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Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Every time you answer the phone, you are accepting responsibility for the relevant interests of others. Accurate and efficient screening will benefit your managers, co-workers, and their families.
Holding doors, saying “please” and “thank you” and practicing good table manners—most of us are well versed in these common social etiquette behaviors. But as technology and work arrangements evolve, the rules governing workplace communication etiquette may need to do the same. Try to respond to emails within 24 hours.
We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Etiquette expert, Anna Post, Emily's great-great granddaughter will present this program via our friends at Business Management Daily. Emily Post's Guide to Business Etiquette for the 21st Century.
Home About Me Advertise Cubicle Etiquette 101 By The Professional Assistant on Thursday, November 01, 2007 Filed Under: Office Gossip , Productivity D o you find that your colleagues are hovering around you when youre on the phone? If you need to talk on the phone, make sure that you keep your voice to a lower volume.
Work With Stephanie « 5 Easy Ways Kick-Start Your Daily Personal Productivity | Main | Grow Your Productivity by Hours a Day » Your Etiquette Practice Could be Killing Your Productivity Today I received a really nice note from one of my contacts, Amy Humphreys, at Illinois State University.
Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. That’s why Business Management Daily has teamed up with the famed Emily Post Institute to present an interactive webinar on this important topic. E-mail etiquette.
Home About Contact Me Links Sitemap A Telephone Etiquette Test Posted by Ian McKenzie Written on May 28, 2010 If youre new here, you may want to subscribe to my RSS feed. Test you telephone skills with this simple quiz: How quickly should you pick up a ringing phone? Answers Answer a ringing phone by the third ring.
Whether you’re meeting by phone, video conference or in person, don’t arrive late. If you have a phone call on the schedule, block an additional 15 minutes before the start time so you can be sure you’re at your desk and prepared. No one will fault you for keeping a tight schedule—unless you’re unable to manage it effectively.
Debrett’s, the well-known authority on manners and etiquette, has created a guide to hybrid working etiquette, sponsored by Poly. The guide claims to offer updated advice for the hybrid work era at a time when -it says here – etiquette at work has never been more important. Nobody will applaud your stoicism.
Use A Phone Call Log! By The Professional Assistant on Thursday, October 09, 2008 Filed Under: MS-Excel , Organize , Productivity D o you find that when you receive phone calls or voice mail messages, you cant remember who called, what time they called, who they were trying to call, etc? Home About Me Advertise Who Called? Whats next?
Monday, October 19, 2009 Choose Your Method of Communication Effectively – Email, Phone, In-person, “Snail&# Mail/Memos Have you ever received an email from someone who just started at the company asking you to do something and you haven’t been introduced? Or have you played the popular “phone tag&# game?
Employees must see a material benefit from coming into the office, far beyond satisfying a management mandate or occupancy protocol. To improve and optimize the office experience for hybrid employees, companies should provide guidelines around RTO expectations, but let managers and teams determine what works best for them.
The results led to our first “ Email etiquette ” story. The “oops” factor: If you need more than two paragraphs to cover your topic, you’re better off using the phone, or attaching a Word* file. The “oops” factor: Avoid forwarding the “sour grapes” email to your manager or the sender’s manager. Baird, Guest Blogger.
My cell phone reception is lousy in this part of the city." "OK, Phone disconnects. I've interviewed hundreds of people over the phone as a journalist, and I've been on the other end as I was interviewed over the phone for magazines, newspapers, radio and television. Avoid cell phones. Sure.prob.lots of." "Mr.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.
Pick up the phone and speak to the person? This also ensures that you quickly and effectively manage any potential problems. Written or e-mailed messages, or quick phone calls, are most effective. managing a difficult situation. None of the above? The best solution is “c”. Even better, go visit the person if you can.)
By The Professional Assistant on Tuesday, September 30, 2008 Filed Under: Productivity D o you receive junk mail, junk faxes and the occasional irritating phone call from telemarketers? Do you even receive voice mails that are left by people trying to sell you something, but you didn’t even hear the phone ring?
Home About Me Advertise How to Cope With Co-Workers Arguing By The Professional Assistant on Monday, January 21, 2008 Filed Under: Meetings , Productivity Y ou’re on the phone with a client and an argument breaks out between two of your colleagues. If all else fails, get a supervisor or manager involved. What do you do?
Finding the right tools to manage your business can be time consuming. Virtual Assistant Manager is a website that I recently stumbled upon which helps you and/or your organization thrive in this type of environment. This lessens the time you have to spend on the phone. Easily recording the time spent on each task.
By The Professional Assistant on Monday, September 22, 2008 Filed Under: Organize , Productivity A re you asked to make reservations for your manager(s) at particular restaurants? This has become a great tool for me, since I have to make reservations on a regular basis for my managers. Do you feel that you could be doing this faster?
Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.
If they prompt you to get it done right away (if this is not your immediate supervisor), make sure to let your manager know. They are there to help, since they are managing you. If you feel that your manager thinks of you this way, talk to them about it, but in a professional manner. Dont feel that you are not doing your job.
Does it make any difference whether you IM or phone someone? In his article for CIO.com, Chuck Martin quoted a manager who described face-to-face communication this way: “We need to take vacations from our BlackBerries, computers and voice-mail and get out and talk to everyone in the organization. Voice mail. Face-to-face. Joan Burge.
One of the simplest things you can do to help the manager of your dream firm decide if you are right for the job, is to send them a Thank You letter after the interview. But you would be surprised that a simple Thank You letter can win over the hiring manager. My phone number is (XXX) XXX-XXXX. Did you attend a few recently?
By The Professional Assistant on Wednesday, October 15, 2008 Filed Under: MS-Access , MS-Excel , MS-Outlook , MS-PowerPoint , MS-Word , Productivity Y ou receive an e-mail from your manager. Your manager asks you to create a report of some sort and wants you to send it to a client, but making sure that they cannot manipulate the information.
Hotel managers and catering companies are also getting rave reviews about good branding quality. Some even drink way too much - 2 cups of regular strength coffee is enough. This is actually good for your heart and has many health benefits as well. Upscale coffee brands are becoming the norm in many offices across the world.
To combat these problems, here are some tips you can follow: Boredom: Ask your manager or fellow colleagues to see if they need help with anything. Youre there to get paid and get that promotion or raise, so make yourself and your manager proud. People generally gossip at work due to boredom, insecurity, wanting to belong.
Since I help out a staff of 30, which includes 6 managers, I constantly am away from my desk doing different tasks such as going to the printer on the other side of the office or bringing rush items to the mail room. Are you the type of person that needs to run between your desk and other places on a regular basis? I am one of these people.
By The Professional Assistant on Tuesday, October 06, 2009 Filed Under: Meetings , Research , Travel A re you trying to book a flight, hotel or car rental for your manager? Home About Me Advertise Finding The Best Travel Deals - Online! Do you feel like you are going to lots of websites to find the best deal?
Home About Me Advertise Clock In The Right Time Zone: Booking Meetings in Microsoft Outlook By The Professional Assistant on Thursday, August 28, 2008 Filed Under: Meetings , MS-Outlook , Organize , Productivity , Travel D o you need to book meetings for your manager(s), but most meetings are all over the country or even internationally?
Home About Me Advertise "Excel"ing to Create Subtotal Row Totals By The Professional Assistant on Wednesday, September 03, 2008 Filed Under: MS-Excel , Organize , Productivity Y our manager sends you an e-mail with a spreadsheet attached. I recently ran into this problem as well.
as your client relationship manager (CRM)? Home About Me Advertise Free ACT! CRM) Video Tutorials By The Professional Assistant on Wednesday, October 29, 2008 Filed Under: Productivity A re you using ACT! If you’re looking to purchase ACT! I am sure that this will beef up your productivity with the system. Whats next?
Each and every day, Administrative Assistants alike face these challenges from either one or more Managers. Take the most important task and (this is the important part), only focus on that task (with the exception of someone coming to you, phone calls, etc.) Well, you are not alone.
Since I am an administrative assistant for 30 staff, which includes 6 managers, it can get a little hectic at times. Think of ways you can help manage the workload. Do you feel that too many people are coming to you and overloading your workload? This happens to me from time to time.
Then, you need to assign tasks to each goal, where you break the goal down into manageable chunks. Narrow them down to the amount that you can manage (usually 3 - 5), but some people can do more or less. Having a to-do list can be very helpful in accomplishing your tasks, but also setting goals. Next, add a time frame to each task.
By The Professional Assistant on Tuesday, June 08, 2010 Filed Under: Meetings , MS-Outlook , Productivity D o you have trouble trying to book several managers’ meetings, yet you have access to their calendars in Microsoft Outlook 2007? Home About Me Advertise Overlapping Calendars In Microsoft Outlook?
These notions may or may not be true, but its how you are viewed by your manager. On the other hand, if you are a messy person (but state that you know where everything is, since this is how you organize yourself), people might look at you as disorganized and not a hard worker.
I work in a large firm now where it’s mainly an open concept area, with only the managers having their own offices. We strive for an “open door” policy, but of course, there are times when the managers hold meetings or make phone calls and have their door closed.
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