Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. The Empatica survey found that one in five women “never&# eat at restaurants while one in ten men “never&# eat at restaurants.

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Restaurants Customer Service 2010 Etiquette 40

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. It is now simple for the company to do a survey every other week If you make a job easy for everyone involved, it is a lot easier to get the job done consistently and correctly.

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Customer Service 2008 Etiquette 2006 40

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MARCH 31, 2010

Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors.

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Customer Service Etiquette 2008 2009 40

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OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

AUGUST 12, 2010

Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customers always have to think you care, and customers want you to make them feel good.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 23, 2010

On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. Just the connection with his Facebook page made a profound difference in the interview; it created that personal link – how a business wants a customer to feel about you.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

MARCH 20, 2009

Leave a Reply « The Disney Experience Difficult to Understand Customers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

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Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 2, 2009

Leave a Reply « Admitting Mistakes – Part 2 Customer Service in Layoffs » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

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Customer Service Etiquette 2006 2009 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

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Customer Service Travel Etiquette 2010 40

Service Untitled

MARCH 10, 2010

How to get a customer service job Last week my friend Sara went on an interview at. This same commercial that has probably made all of you smile by now was able to communicate who Zappos is, what they want you to do and makes you want to do it. The video is after the jump. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Etiquette Interviewing 2010 40

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

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Customer Service Etiquette 2006 2009 40

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OCTOBER 6, 2010

Home builders providing better customer service According to a JD Powers customer satisfaction survey, Canadian home. Don’t take complaints personally, and remember that the annoying customer you help today may be speaking to your next new customer tomorrow. has extended the First-Time Home Buyer Tax Credit.

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Customer Service Fax Etiquette 2010 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Etiquette Holidays 2006 40

Service Untitled

APRIL 30, 2009

Leave a Reply « Respond to Feedback Rewarding Volunteers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback (..)

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

AUGUST 6, 2009

Leave a Reply « PayPal Makes It Easy Evaluating the Evaluators » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

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Credit Card Customer Service Etiquette 2006 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

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USPS Customer Service Etiquette 2006 40

Service Untitled

MAY 13, 2010

Feedback from questionnaires and surveys can supply constructive information. Just like you mentioned, using surveys for feedback is an avenue for constructive feedback. The surveys also allow you to recognize any patterns in service by viewing comments from customers.

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Customer Service Etiquette 2010 2006 40

Service Untitled

NOVEMBER 6, 2009

Policy creation, personnel management, interviewing, etc. Other people think that dealing with individual customer escalations is largely a waste of time and that managers should be focusing on management issues. This is a valid point as well.

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Customer Service Etiquette Policies 2006 40

Service Untitled

AUGUST 27, 2010

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Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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Customer Service Etiquette Business Cards 2010 40

Service Untitled

MARCH 12, 2010

The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Depending on which survey you read, it is difficult to discern if Chevrolet and Ford have surpassed Toyota or still lag behind in sales.

Customer Service 40

Customer Service Postal Service 2010 Finance 40

Service Untitled

JUNE 4, 2009

Leave a Reply « Accommodate Special Requests Whenever Possible WordCamp San Francisco » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

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SEPTEMBER 25, 2009

Leave a Reply « 6 Ways to Make Your Meetings More Productive Creating Service in Stereo » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after (..)

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

JANUARY 18, 2010

Leave a Reply « How to be a service oriented real estate agent How to diffuse an angry customer » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MAY 12, 2010

Use customer service surveys. photo credit: acearchie Possibly Related Posts: Customer satisfaction surveys I used to dabble in some online survey groups to. .&# Have special or preferred sales for loyal customers and invite them to bring a friend. Do toll-free numbers help customer service?

Customer Service 40

Customer Service Purchasing Etiquette Phones 40

Service Untitled

JANUARY 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Excellent customer service promotes construction business Cheryl January 29, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences , Proactive No Comments Gone are the days when construction companies had so much work lined up (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 16, 2010

.&# I think this is very true. Every customer wants to be remembered and treated like a friend – something most business owners often forget.

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Customer Service Credit Card Restaurants Etiquette 40

Service Untitled

FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 7, 2010

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Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

OCTOBER 8, 2010

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Customer Service 40

Customer Service Purchasing Etiquette Expenses 40

Service Untitled

MAY 20, 2010

Of course, Customer satisfaction surveys I used to dabble in some online survey groups to. photo credit: Seattle Municipal Archives Possibly Related Posts: Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

APRIL 6, 2010

If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.

Customer Service 40

Customer Service Etiquette Phones 2010 40

Service Untitled

JUNE 22, 2009

.&# Leila Maucha said: Jul 20, 09 at 9:02 am Wonderful idea,thanks Leave a Reply « Clever Reference Checks The Opposite of Upselling » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies (..)

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

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Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 26, 2010

» Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create a vision for excellent customer service (..)

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2010 Customer Service Restaurants Etiquette 40