Service Untitled

JUNE 8, 2010

Possibly Related Posts: Book Review: The Napkin,The Melon & The Monkey I recently read a charming, modern day parable geared to. Service Untitled The blog about customer service and the customer service experience. Interested: Exceeding Customer Expectations is available on Amazon.com for $16.47. You can buy it here.

Customer Service 40

Customer Service Staples Etiquette 2010 40

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. My question however, is… should I disclose the reason for my termination in my job interviews? I am also not sure if upon your exit interview, HR gave you any guidance on if you could collect unemployment, etc.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? They do their review.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Service Untitled

OCTOBER 11, 2010

The Glitch Report, which is a review of the previous day’s mistakes is a way to make it right with a sincere apology and then doing something special for a guest later on. Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing.

Customer Service 40

Customer Service Travel Etiquette 2010 40

On The Job

JANUARY 5, 2009

"Excuse me, Brianna, but I was reviewing this report and it looks like there's an error in the numbers. I interviewed several psychologists and workplace experts recently, and they all seem to agree on one thing: Personal attacks in the workplace are never about the person being attacked. Focus on yourself. Or, as Jodi R.R.

Etiquette 100

Etiquette Stress Interviewing Forms 100

Service Untitled

JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. Service Untitled The blog about customer service and the customer service experience. In case you aren’t aware, Sennheiser is a major manufacturer of microphones, headphones, and wireless transmission systems.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I then review the list and organize it by priority and then copy and paste it into a “touch base” email I send to my CEO. I think along with this question I would also like to know if you have etiquette tips about emailing with the other EA’s on the client side of things. Any books or reading up on this would be helpful too please.

Attire 40

Attire Etiquette Clothes Time Zones 40

Laughing all the Way to Work

NOVEMBER 8, 2009

Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Admin in the Spotlight: Interview with Lynn Holgat. If your boss calls the meeting. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Calendars International 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Negotiating 2010 100

Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. Admin in the Spotlight: Interview with Lynn Holgat. If you have treated anyone unfairly, take the time to apologize and try to make things right. Accept that you cant do everything yourself. Dont be afraid to ask for help and guidance from others.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

FEBRUARY 14, 2009

At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Holidays 2009 100

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. Admin in the Spotlight: Interview with Lynn Holgat. no tickets. Do I have everything? This is where a checklist really comes in handy. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. Admin in the Spotlight: Interview with Lynn Holgat. I also made templates for the minutes of the various meetings and those were wonderful to have.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

JANUARY 15, 2010

Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. Admin in the Spotlight: Interview with Lynn Holgat. January 16, 2010 Foley-In-Charge said. Our office manager updates it every morning. Oh where or where is my password?

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. Admin in the Spotlight: Interview with Lynn Holgat. Maybe the performance appraisal wont be so bad after all. So, do I get my raise yet?

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

AUGUST 27, 2010

Think of the most successful companies operating, and review their values and key processes. The general unfixed nature of business demands new growth because of changing legislation, global competition, and market saturation. Leaders need to get organized and have vision. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Laughing all the Way to Work

AUGUST 29, 2009

Check with your boss and if agreed, unsubscribe from any unnecessary e-mails that may be cluttering their Inbox or create subfolders and drag and drop these e-mails there for your boss to check when he or she has the time to review them. Admin in the Spotlight: Interview with Lynn Holgat. Oh where or where is my password?

Management 100

Management Time Zones IAAP 2009 100

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 23, 2010

On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. Just the connection with his Facebook page made a profound difference in the interview; it created that personal link – how a business wants a customer to feel about you.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 20, 2009

Leave a Reply « The Disney Experience Difficult to Understand Customers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 2, 2009

Leave a Reply « Admitting Mistakes – Part 2 Customer Service in Layoffs » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

DECEMBER 12, 2009

Drafting a letter If your boss asks you to respond to a letter on his or her behalf, draft it as if your boss was going to sign it, i.e. have it set up properly with the date (or [Insert Date]) and the address correctly filled out and then either send it by e-mail or print it for his or her review. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2009 2008 100

Service Untitled

OCTOBER 8, 2010

You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

Customer Service 40

Customer Service Purchasing Etiquette Expenses 40

Service Untitled

MARCH 10, 2010

How to get a customer service job Last week my friend Sara went on an interview at. This same commercial that has probably made all of you smile by now was able to communicate who Zappos is, what they want you to do and makes you want to do it. The video is after the jump. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Etiquette Interviewing 2010 40

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Etiquette Holidays 2006 40

Service Untitled

MARCH 31, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic (..)

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

FEBRUARY 17, 2009

Keep It Simple Stupid is tried and true… Leave a Reply « Call for Post Ideas Built-in Simplicity » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they (..)

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

APRIL 30, 2009

Leave a Reply « Respond to Feedback Rewarding Volunteers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback (..)

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

AUGUST 6, 2009

Leave a Reply « PayPal Makes It Easy Evaluating the Evaluators » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

Credit Card 40

Credit Card Customer Service Etiquette 2006 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

AUGUST 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer retention strategies to boost your business Cheryl August 12, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences 1 Comment Making that first impression in business with the appearance of your web site, the decor, the (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

NOVEMBER 6, 2009

Policy creation, personnel management, interviewing, etc. Other people think that dealing with individual customer escalations is largely a waste of time and that managers should be focusing on management issues. This is a valid point as well.

Customer Service 40

Customer Service Etiquette 2006 Policies 40