Remove Etiquette Remove Interviewing Remove Purchasing
article thumbnail

Service Untitled» Blog Archive » Interview with John Falcone of.

Service Untitled

and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. The customer of today turns to these vehicles in his research prior to the purchase. Service Untitled The blog about customer service and the customer service experience. Our founder, Prof.

article thumbnail

Oh where or where is my password?

Laughing all the Way to Work

I purchased a small address book in which I can keep the website address along with my user name and/or password for each particular site. Admin in the Spotlight: Interview with Lynn Holgat. Back to the drawing board. The way I currently store my passwords for work purposes is in my business outlook account under the Notes option.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Meetings Plus: Taking them offline

Laughing all the Way to Work

Once the date and location is finalized, if it requires flight and hotel, then I put a travel sheet on top of the meeting sheet and start to go through that checklist to see what I need to do, from getting the passport ready, contacting the travel agent and arranging for a purchase order, etc. Oh where or where is my password?

article thumbnail

The Advertising Game

Laughing all the Way to Work

I know I am dating myself with this ad, but advertising does influence our decisions on what we purchase. I want to know that there will be a person I can speak to if I cant complete the order myself or if I have questions after the purchase. Admin in the Spotlight: Interview with Lynn Holgat. Oh where or where is my password?

Fax 100
article thumbnail

Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.

article thumbnail

Service Untitled» Blog Archive » How to diffuse an angry customer

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

article thumbnail

Service Untitled» Blog Archive » Help your customer service staff.

Service Untitled

The purchaser told the customer service representative she had to return merchandise she received yesterday because she was “emotionally unable to handle&# the new dress she just purchased and had not touched the box, and had left it lying in the garage.