Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. I interviewed Tony a couple years ago and we were very high level, and I had requests for the nitty-gritty. Not right now.

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Interviewing Customer Service Skills Goals 40

Service Untitled

APRIL 30, 2009

Possibly Related Posts: Internal customer service counts too Everyone has a customer whether it be outside or inside. Things like this not only keep employees informed, but also helps make them feel more important and engaged with what’s going on at your company and most importantly, where it’s going.

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

JUNE 4, 2009

These are all metrics the company tracks internally and can easily compare to how they’re doing. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 1, 2010

The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

SEPTEMBER 21, 2010

Internally, we call this our WOW experience,&# explains Zappos, one of the most successful customer service oriented businesses of today’s competitive market. . “We’ve been asked by a lot of people how we’ve grown so quickly, and the answer is actually really simple.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

JUNE 14, 2010

Unless your culture is focused on both improving the experience for both your internal and external customers, you can’t achieve sustained growth. You can leave a response , or trackback from your own site. Check out my blog post about empowering employees at [link].

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 7, 2010

Eventually we got to San Antonio, on an American Airlines flight from Miami International Airport, via Dallas, not direct, like the Spirit Airlines flight that we’d booked. Spirit CLAIMED that they’d sent us an email, but there were other angry passengers in the same situation, and they hadn’t received emails either.

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Customer Service Travel Policies AT&T 40

Professional Assistant Blog

NOVEMBER 23, 2007

Home About Me Advertise The 4 Most Difficult Interview Questions By The Professional Assistant on Friday, November 23, 2007 Filed Under: Job Seeking A re you going in for an interview for that dream job? Follow these simple four steps and you will find that you will pass these interviews with flying colours.

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Interviewing Google Docs 2008 Cubicle 100

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.© Oh where or where is my password?

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Admin in the Spotlight: Interview with Lynn Holgat. I usually snap my fingers and say "Hey, over here!" We joke about it, but it is distracting. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

SEPTEMBER 13, 2008

When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. Good boss, bad boss On one interview I went on, when I met the two men who would be interviewing me, I met the first one and thought, "OK, so he seems like a nice man and I could work with him."

Time Zones 100

Time Zones Interviewing IAAP Meeting Minutes 100

Professional Assistant Blog

MARCH 28, 2008

Home About Me Advertise Get A Job With A Thank You Letter By The Professional Assistant on Friday, March 28, 2008 Filed Under: Job Seeking , Productivity D id you just get out of an interview ? I appreciate your time and consideration in interviewing me for this position. Did you attend a few recently? Great post Richard.

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Postal Code 2008 Cubicle 2007 100

Laughing all the Way to Work

MARCH 29, 2009

If you get an opportunity for an interview you may as well go and try it. Be prepared in the interview with your own questions too. I always like the interview to be a conversation, with both sides talking. HA HA, not funny Be very careful about using humour in an interview. They are interested, now what? 411 Look Up 411.ca

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Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

DECEMBER 5, 2009

INTERVIEW WELL Make it a conversation. You are interviewing them too so ask questions. Take notes during the interview so you don’t forget what you wanted to ask. Admin in the Spotlight: Interview with Lynn Holgat. CONFUSCIUS SAID, “Love what you do and you will never work a day in your life.&#

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Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

MAY 16, 2010

Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasnt been booked for an internal meeting? Admin in the Spotlight: Interview with Lynn Holgat. Whose responsibility is it anyway? Oh where or where is my password? 411 Look Up 411.ca

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Agenda Time Zones International IAAP 100

Laughing all the Way to Work

DECEMBER 31, 2009

.© Copyright Patricia Robb 2010 31 December, 2009 Office Confidential: Just for fun to start your New Year off with a laugh These are excerpts from a presentation I gave to my local International Association of Administrative Professionals (IAAP) Chapter dinner meeting. I bet they never asked you that question at a job interview).

IAAP 100

IAAP 2010 Time Zones International 100

Laughing all the Way to Work

OCTOBER 4, 2009

Make the interview count and ask the right questions. Ask yourself what things really matter to you and ask questions to bring those things up in the interview. Admin in the Spotlight: Interview with Lynn Holgat. You will see it makes your work life much easier. Hire smart! Let your fingers do the walking: Quick keyboard sh.

Management 100

Management Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Admin in the Spotlight: Interview with Lynn Holgat. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

OCTOBER 11, 2009

That is why I suggest when you go to an interview you should ask questions and find out exactly what “providing administrative support&# means. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

NOVEMBER 16, 2008

I interviewed my friend who is a minute taker. Admin in the Spotlight: Interview with Lynn Holgat. I used to call that BS when I was young, but maybe he has a point. I wrote the article The Art of Minute Taking and I had only taken minutes a few times about 25 years ago. How did I do it? Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 8, 2009

The same applies if you have a job interview or a new challenge at work. Admin in the Spotlight: Interview with Lynn Holgat. If you are in a smart suit with appropriate shoes and hair done, you feel professional and act and speak accordingly. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 10, 2009

For instance, I have folders for the Board of Directors, International, Personal and one for Work Information. I get internal newsletters and other information-type e-mails so I have a folder called News and dump everything like that in there until I have a chance to go back and read it or delete it. Makes my life simpler.

Time Zones 100

Time Zones IAAP Administrative Professionals International 100

Laughing all the Way to Work

NOVEMBER 22, 2008

Internal e-mails amongst co-workers should have a business tone to it as well, although less formal. Admin in the Spotlight: Interview with Lynn Holgat. If you are writing an external business e-mail, then you should write it using the same care you would when writing a business letter. Oh where or where is my password?

Time Zones 100

Time Zones IAAP International 2008 100

Laughing all the Way to Work

JULY 11, 2009

Below are some things that I have found helpful to build my network: Join a professional association such as the International Association of Administrative Professionals (IAAP). Admin in the Spotlight: Interview with Lynn Holgat. IAAP is a group of assistants who get together and encourage each other in our jobs and careers.

IAAP 100

IAAP Time Zones Administrative Professionals International 100

Laughing all the Way to Work

DECEMBER 19, 2009

If the meeting is internal, I send a meeting request, but for external meetings I tend to just confirm with them the meeting details by phone or e-mail. Admin in the Spotlight: Interview with Lynn Holgat. As I hear from the different parties I can put a check mark or an X whether they are available or not. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 19, 2009

You usually answer according to what you see on the display and say “Hi&# , thinking it is an internal call, but they are transferring an outside call so you end up sounding unprofessional. Admin in the Spotlight: Interview with Lynn Holgat. Meeting documents: some people have it printed single sided and others double sided.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an internal meeting, has a meeting space been booked? Admin in the Spotlight: Interview with Lynn Holgat. Smith to discuss strategies for upcoming marketing conference). Follow up with the meeting organizer to request agenda and/or meeting materials, pre-reading, etc. Where is the meeting being held? Enter it in calendar.

Time Zones 100

Time Zones IAAP Calendars International 100

Laughing all the Way to Work

APRIL 5, 2010

Internal meetings can usually be changed more easily so start there. Admin in the Spotlight: Interview with Lynn Holgat. Realize that nothing is cast in stone and things can change so be prepared to make the necessary adjustments. Your boss is not trying to sabotage you. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP 2010 Calendars 100

Laughing all the Way to Work

DECEMBER 12, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP 2009 2008 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Fax 100

Fax IAAP Time Zones 2009 100

Laughing all the Way to Work

JANUARY 24, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MARCH 15, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

AUGUST 29, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Management 100

Management Time Zones IAAP 2009 100

Laughing all the Way to Work

AUGUST 1, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

JANUARY 13, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP 2009 International 100