Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company. Social Networking Tips. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

MARCH 17, 2017

Learn to observe the successful people around you and mirror their example. We know that investing in a comprehensive training program like World Class Assistant is a big decision. There are many elements to consider: how you dress, your body language, your facial expressions, your gestures, and more. Monitor Your Speech.

Administrative Professionals 183

Administrative Professionals 2017 Skills Training 183

On The Job

DECEMBER 26, 2007

We can’t leave the training up to companies alone. Just as parents need to define appropriate etiquette for dining and dating, they should tell their children that their e-mail habits create immediate impressions, too. Likewise, schools — including colleges and universities — should incorporate e-mail training into their courses.

Cubicle 100

Cubicle Etiquette Salary Training 100

Office Dynamics

MAY 27, 2014

For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry; a credit request on your account; inquiring for information on a job posting; and so much more. Does it make any difference whether you IM or phone someone? And when should you use letter correspondence? Joan Burge.

Skills 100

Skills Etiquette Social Media Mentoring 100

Worxbee

DECEMBER 20, 2021

For example, your process should include guidelines such as when and how to respond to applicants. Your job applications represent sets of data, which algorithms are trained to skim. Try to give examples of why the role is desirable. An impartial selection process. A process that can be repeated. Opportunities for advancement?

Interviewing 122

Interviewing Etiquette Salary Agencies 122

Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. Within my first week I was being asked and expected to assist the team with various admin tasks using systems that I had never used or had training on.

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Filing 100

Recruit CRM

FEBRUARY 9, 2022

Read more: A Recruiter's Etiquette Guide to Remote Hiring. For example, consider changing your evaluation process by sharing assignments with candidates. To make sure you don't lag in onboarding, prepare a structure and remote training material so that you can instantly start onboarding new hires.

Social Media 114

Social Media Collaborate Agencies Interviewing 114

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. For example, addressing the Minister of (insert govt agency here) is it Honourable so and so or Mr. or Ms. Everyone up here calls him Obama and our Prime Minister is called Harper.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Office Dynamics

JUNE 22, 2016

Digital Portfolio Examples and Instructions . Mastering Exceptional Self-Leadership Online Learning Program (Recorded 2-day learning event). Career Portfolio Resources. The How and Why of Creating a Career Portfolio (Executive Secretary Magazine Article). Demonstrating Your Worth with a Career Portfolio (video by Joan Burge).

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Laughing all the Way to Work

JANUARY 31, 2009

You would be surprised how many misspelled words get in there by mistake; for example, instead of pressing Change you press Add to Dictionary when you are going through your SpellCheck. Training On-line 10 Things = Frustration "Mom, I'm sick!" Some People see Roadblocks -- Others see Hurdles.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Thanks to Peter Coombs of FRONTLINE Training & Consulting. Image And Etiquette Consulting & Public Speaker.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Professional Assistant Blog

MARCH 20, 2008

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 Meeting Minutes 100

BioTeams

JUNE 30, 2020

So how do you stay focused for example in a Zoom meeting where, in aggregate: There are many participants, some with virtual backgrounds, fancy workstations with a tonne of books (or even those dialling in wearing their pyjamas). The term ‘sterile cockpit’ is relevant here for virtual meetings and can be borrowed to foster focus.

Agenda 69

Agenda Collaborate 2020 Etiquette 69

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Office Dynamics

JANUARY 18, 2017

Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions.

Administrative Professionals 100

Administrative Professionals 2016 Mentoring Collaborate 100

Service Untitled

MARCH 31, 2010

Toll collectors need to have customer service training also. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

NOVEMBER 7, 2009

For example, "Further to our conversation this morning, attached is a template letter that should meet your needs." For example, "Please send me the following information: - A photocopy of Ms. What do you want? Next, state the purpose of your e-mail. What are you e-mailing them about? Point being.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

BioTeams

NOVEMBER 9, 2019

Ant colonies for example can consist of several millions of workers and on observation can coordinate and lift large loads of food across vast distances; thus, achieving its foraging and sustainability objectives.

2019 65

2019 Collaborate Etiquette 2012 65

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. Once companies have decided on their central focus, they work on building brand equity.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Laughing all the Way to Work

OCTOBER 18, 2008

If you meet someone at an Administrative Assistant conference, for example, make sure to follow up with that contact within a week or two after the event. I choose to tell stories that I know others can relate to and maybe even learn from listening. Keep in touch. Give before you get.

Networking 100

Networking Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 26, 2008

In this example, I did the following: Go to the end of page 1, i.e. the last cell (bottom right), or after the last word on the page. She said it would be the same instructions for a table or a document in Word. These are instructions for Word 2003. "I I had a 6 page table and I changed the footer on page 2 and then again on page 5.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

MAY 10, 2009

Example: If youre looking for a Blockbuster in Arlington, Texas you can send this text message: Blockbuster 76001 Pretty neat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Google 100

Google Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 6, 2009

my advice when you suspect a co-worker has a problem with drug or alcohol is to alert HR.but have some specific examples available. One item Ive noticed is mood swings. I guess from a personal perspective. Their supervisor should be noting if they are late often or have too many sick days. If I felt really compelled to talk to them.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

JANUARY 31, 2010

The art of saying thank you can sometimes get lost in our busyness, but here are some examples of times it would be nice to send a card from work: To thank presenters who speak at your workplace. It is an American based company and I am in Canada, but the cards I sent were all received within a week. What a neat idea for businesses too.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Service Untitled

JANUARY 13, 2014

As an example, on Sunday evening, I was at JFK International Airport in New York at the Sky Lounge when an older woman called Amazon to complain about a package that obviously had not arrived in time for Christmas. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette' Take a deep breath.

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Office Dynamics

DECEMBER 5, 2016

– Digital portfolio (including examples from Jasmine). Not Just An Admin. Executive Secretary Magazine. What goes in your Career Portfolio? – Video by Joan Burge about Creating Your Career Portfolio. What do you do with a co-worker who does not use their time wisely? How do you deal with negative people at work?

Gifts 100

Gifts Facebook Goals AT&T 100

Laughing all the Way to Work

OCTOBER 10, 2008

In my readers example, the problem was the trials of working for multiple bosses when one or more of them is disorganized. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2008 Meeting Minutes 100

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Solving someone’s issues with courtesy, honesty and efficiency breeds quantity also.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 22, 2009

The situation I kept coming back to and thinking of was the classic example of a customer asking a waiter or waitress what they would recommend on a menu, what they think of a particular item on a menu, or something similar. For example: Customer: Do you like the XYZ salad? For example: Customer: What do you think of the XYZ salad?

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Laughing all the Way to Work

MAY 24, 2009

Under Leader, click the leader option that suits your needs i.e. ……1 or --1 Click OK Type text you want i.e. Agenda as in example below. In the Paragraph dialog box, click Tabs (bottom left). Then tab over and your leader will appear. 2 Line Spacing Highlight section you want to change spacing on. spacing To insert a document i.d.

2007 100

2007 Time Zones IAAP 2003 100

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

OCTOBER 29, 2010

Excellence inspires excellence, and when people are led by exemplary examples of passionate, sincere, and honest leaders, employees get passionate about what they do. Here are some suggestions: Initiate high quality training programs. Be an example for employees. CEO and all leaders need to be available. Be fair and consistent.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40