Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company. Social Networking Tips. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Worxbee

DECEMBER 20, 2021

For example, your process should include guidelines such as when and how to respond to applicants. Your job applications represent sets of data, which algorithms are trained to skim. Try to give examples of why the role is desirable. An impartial selection process. A process that can be repeated. Opportunities for advancement?

Interviewing 122

Interviewing Etiquette Salary Agencies 122

Office Dynamics

MAY 27, 2014

For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry; a credit request on your account; inquiring for information on a job posting; and so much more. Does it make any difference whether you IM or phone someone? And when should you use letter correspondence? Joan Burge.

Skills 100

Skills Etiquette Social Media Mentoring 100

Recruit CRM

FEBRUARY 9, 2022

Read more: A Recruiter's Etiquette Guide to Remote Hiring. For example, consider changing your evaluation process by sharing assignments with candidates. To make sure you don't lag in onboarding, prepare a structure and remote training material so that you can instantly start onboarding new hires.

Social Media 114

Social Media Collaborate Agencies Interviewing 114

Office Dynamics

MARCH 17, 2017

Learn to observe the successful people around you and mirror their example. We know that investing in a comprehensive training program like World Class Assistant is a big decision. There are many elements to consider: how you dress, your body language, your facial expressions, your gestures, and more. Monitor Your Speech.

Administrative Professionals 183

Administrative Professionals 2017 Skills Training 183

BioTeams

JUNE 30, 2020

So how do you stay focused for example in a Zoom meeting where, in aggregate: There are many participants, some with virtual backgrounds, fancy workstations with a tonne of books (or even those dialling in wearing their pyjamas). The term ‘sterile cockpit’ is relevant here for virtual meetings and can be borrowed to foster focus.

Agenda 69

Agenda Collaborate 2020 Etiquette 69

BMT Office Administration

OCTOBER 4, 2022

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”.

Filing 52

Filing 2020 Suppliers Social Media 52

BioTeams

NOVEMBER 9, 2019

Ant colonies for example can consist of several millions of workers and on observation can coordinate and lift large loads of food across vast distances; thus, achieving its foraging and sustainability objectives.

2019 65

2019 Collaborate Etiquette Time Zones 65

Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. Within my first week I was being asked and expected to assist the team with various admin tasks using systems that I had never used or had training on.

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Training 100

Service Untitled

JANUARY 13, 2014

As an example, on Sunday evening, I was at JFK International Airport in New York at the Sky Lounge when an older woman called Amazon to complain about a package that obviously had not arrived in time for Christmas. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette' Take a deep breath.

Customer Service 40

Customer Service Etiquette Medical AT&T 40

On The Job

DECEMBER 26, 2007

We can’t leave the training up to companies alone. Just as parents need to define appropriate etiquette for dining and dating, they should tell their children that their e-mail habits create immediate impressions, too. Likewise, schools — including colleges and universities — should incorporate e-mail training into their courses.

Cubicle 100

Cubicle Etiquette Salary Training 100

Office Dynamics

JANUARY 18, 2017

Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions.

Administrative Professionals 100

Administrative Professionals 2016 Mentoring Collaborate 100

Service Untitled

MARCH 31, 2010

Toll collectors need to have customer service training also. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. Once companies have decided on their central focus, they work on building brand equity.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Thanks to Peter Coombs of FRONTLINE Training & Consulting. Image And Etiquette Consulting & Public Speaker.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Office Dynamics

JUNE 22, 2016

Digital Portfolio Examples and Instructions . Mastering Exceptional Self-Leadership Online Learning Program (Recorded 2-day learning event). Career Portfolio Resources. The How and Why of Creating a Career Portfolio (Executive Secretary Magazine Article). Demonstrating Your Worth with a Career Portfolio (video by Joan Burge).

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

DECEMBER 5, 2016

– Digital portfolio (including examples from Jasmine). Not Just An Admin. Executive Secretary Magazine. What goes in your Career Portfolio? – Video by Joan Burge about Creating Your Career Portfolio. What do you do with a co-worker who does not use their time wisely? How do you deal with negative people at work?

Gifts 100

Gifts Facebook Goals AT&T 100

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Solving someone’s issues with courtesy, honesty and efficiency breeds quantity also.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. For example, addressing the Minister of (insert govt agency here) is it Honourable so and so or Mr. or Ms. Everyone up here calls him Obama and our Prime Minister is called Harper.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 29, 2010

Excellence inspires excellence, and when people are led by exemplary examples of passionate, sincere, and honest leaders, employees get passionate about what they do. Here are some suggestions: Initiate high quality training programs. Be an example for employees. CEO and all leaders need to be available. Be fair and consistent.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

OCTOBER 22, 2010

Let’s begin with the classic example of Toyota. Another example goes back to the 1982 deaths of seven Chicago residents after ingesting Extra Strength Tylenol. So what do these examples teach us? Here’s a company that used to have a strong brand perception; one publication described it as a “cult-like status.&#

Customer Service 40

Customer Service 2010 Etiquette Suppliers 40

Service Untitled

MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. If you’re a manager, are you setting a positive example of service for your staff? What do you think?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Fax Travel 40

Service Untitled

JUNE 22, 2009

The situation I kept coming back to and thinking of was the classic example of a customer asking a waiter or waitress what they would recommend on a menu, what they think of a particular item on a menu, or something similar. For example: Customer: Do you like the XYZ salad? For example: Customer: What do you think of the XYZ salad?

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

FEBRUARY 19, 2010

Founded by George Jenkins in 1930, a man who led by example instilled a sense of pride among the associates. Better trained employees take a personal interest in the business and the customers. Corporate culture has played a huge part in the success of the company. The stores are uncluttered, well-stocked and clean.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

JANUARY 29, 2010

He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

FEBRUARY 12, 2010

Take the example of an employee stocking the shelves at a local hardware store. Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. In the end that leads to unrealistic expectations.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

MARCH 22, 2010

For example: Easy access displays. They’re a great example of a company that puts customers first and believes in being honest and straightforward with its customers. A well trained customer service representative from a reputable retail store can add lots of value to the hospitality industry.

Customer Service 40

Customer Service Policies Purchasing Etiquette 40

Service Untitled

FEBRUARY 17, 2010

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. For example, where I work our customers are businesses rather than consumer. Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. That is the recipe for disaster and breaks down the information and trust chain within the company. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

SEPTEMBER 3, 2010

As an example, you might want to contact us with a change of address because you’re moving and our CCPs take that opportunity to remind you of a benefit through their program so that the customer can maximize the value of their card. Question: How do you train for Relationship Care? Let’s me give you an example of how this plays out.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40