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What Makes Good Customer Service?

Success

Who needs customer service training? They need training to answer them professionally. Adequate training is critical. But without the training—the tools—to help, interruptions may become more of a frustration. And train accordingly to respond independently to as many situations as possible.

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[FAQ] I Think This Covers It All

Office Organization Success

There’s a lot of excitement around the Product Launch Training starting tomorrow, but I noticed you haven’t yet registered for it. Or maybe you have a couple of questions about the training. Registration for the Product Launch Training ends tomorrow, Wednesday September 25 at 12:00 Noon Eastern.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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Love, Earthquakes, Tsunamis, Sandy, and a Heck of a Deal!

Virtual Moxie

But over the weekend, as I was doing the storm prep to get ready for whatever Sandy brought to Baltimore, I received email from Janica, who wrote this: “Wow! If you need more info, details on the Virtual Mentoring Program are here and the FAQ about the program is here. what Janica mentioned in her email to me) is what you want.

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AZVAs Podcast 3: Prepping to Attend Industry Events

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast 3: Prepping to Attend Industry Events Sunday, April 18, 2010 at 2:34 pm // By: ktcosmos // Category: AZVAs Podcast Your quick link to the April 2010 AZVAs Podcast is at the bottom of this post. Click here to retrieve the details.

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Building on your skills

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Building on your skills Tuesday, December 22, 2009 at 8:46 am // By: ktcosmos // Category: Virtual Assistant Resources It’s the time of year when we all do some self assessment and then look ahead to changes we want to make in the coming year.Â

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AZVAs Podcast Episode 2: March 2010

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast Episode 2: March 2010 Wednesday, March 10, 2010 at 10:28 am // By: ktcosmos // Category: AZVAs Podcast Here’ s your quick link to the March 2010 AZVAs Podcast: [Listen Now!] Click here to retrieve the details.

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