Professional Assistant Blog

NOVEMBER 28, 2007

Home About Me Advertise Office Fridge Etiquette By The Professional Assistant on Wednesday, November 28, 2007 Filed Under: D o you bring your food to work? Heres an article I recently found on office fridge etiquette. Do you keep it in the office fridge?

Etiquette 100

Etiquette Google Docs 2008 Cubicle 100

Professional Assistant Blog

JANUARY 31, 2008

Home About Me Advertise Microsoft Outlook Shared Mailboxes Etiquette By The Professional Assistant on Thursday, January 31, 2008 Filed Under: MS-Outlook , Productivity D o you have more than one mailbox in your Microsoft Outlook , other than your inbox? Do you share these other mailboxes with other staff members?

Microsoft Outlook 100

Microsoft Outlook Etiquette 2008 Google Docs 100

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. They reasoned that opening these short messages wasted their time. That way the reader can relax and continue to read the email knowing you are not shouting at them.

2008 100

2008 2007 Fax Cubicle 100

Laughing all the Way to Work

AUGUST 15, 2009

Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

AUGUST 13, 2010

I had no idea this could be done, but I was thrilled when I got her email, but it just proved to me once again that we are all holding on to things we take for granted that others know about. The tip she sent me was how to edit an email that you have received. Close out of the email and you will be asked to Save the changes.

Time Zones 100

Time Zones IAAP PowerPoint Email 100

Professional Assistant Blog

MARCH 3, 2008

Hopefully, not too many of you were affected by the email system outages yesterday. It’s a reminder to all of us that depending on one system alone works fine, right up until the time that it doesn’t. In this case, commercial email services were affected, but the next time it could be your server at work.

2008 100

2008 Cubicle 2007 Google Docs 100

Laughing all the Way to Work

DECEMBER 12, 2009

i.e. My boss will send an email with a cc to me and on the last line or buried in the message he will write something like “I have copied Patricia to set up a teleconference at a mutually convenient time.&# This is especially helpful in the case that there are attachments in the email. There could be a message for you.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

APRIL 17, 2010

© Copyright Patricia Robb 2010 17 April, 2010 Keeping focussed in a busy environment There are so many distractions in the office -- the telephone, your co-workers, email and your boss! Prioritize the tasks you need to do for the day/week/month and then do them one item at a time. Lets enjoy our day together.©

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

AUGUST 1, 2010

There are just too many passwords to remember, and that doesnt include my bosss passwords that I also need to know because I have to check his emails as well as my own. Some sites use your email address as the log in, while others require you to create your own. But things like email etc, are all logged up in the noggin.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

NOVEMBER 22, 2008

In response to the email comment "why do we feel the need to answer an email/ or get an answer so quickly." One of my biggest pet peeves, is when someone sends you an email then comes up to you, or sees you and says "I sent you an email, did you see it/ read it/ respond to it." Keep up the good work.

Time Zones 100

Time Zones IAAP International 2008 100

Laughing all the Way to Work

MAY 16, 2010

They are responsible for canvassing the participants for dates and determining the date everyone is available and coummunicating that information to the participants by sending out a meeting request to everyone or emailing the date (depending on how you or your organization prefers to send notices of meetings). 23, 1 p.m. (for

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

AUGUST 29, 2009

Some emails are obviously junk. For instance I just received an email from a lawyer who said he has an inheritance of $4 million, but he needs me to send him some money and once he receives it, he will send me the money. (for Is this something that I can Delete to unclutter his Inbox?

Management 100

Management Time Zones IAAP 2009 100

Laughing all the Way to Work

MAY 24, 2009

Turn off automatic email memoryTools, Options, Preferences, E-mail Options, Advanced E-mail OptionsUnclick “Suggest names while completing To, cc and bcc…&# Turn off items being marked as read when your cursor sits on it On the Tools menu, click Options, and then click the Other tab. To do so choose Invite Attendees.

2007 100

2007 Time Zones IAAP 2003 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. (for

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 20, 2010

You hear something while walking down the hall or are copied on an email and know something about the purpose of a meeting coming up. Many times I am so thankful I had that quick chat or read that email that I was copied on as that was the exact information I needed when they were away. (for

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

What dates and times does he or she have available (keeping in mind time zones for away meetings)? Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. (for Does your boss need to be at the meeting?

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

DECEMBER 31, 2009

The woman who sat next to me told me I should have left the message, “Hi, call me back.&# * At another office I needed IT assistance so sent an email requesting help. .&# She didn’t identify herself and I had no idea if I had dialed the right number because I had never spoken to her before.

2010 100

2010 IAAP Time Zones International 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

On the rare occasions when the president has had me call back one of these salespersons for more information, I politely ask them to please email or fax me more information about their company and services, yet they refuse! At that point, I just tell them "We're not interested, thank you" and hang up.

Fax 100

Fax IAAP Time Zones 2009 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

There is value in getting to know people, even if it is just over email or the phone. Important relationship building In all these cases I had much better results because I had established a relationship with the venue contact. Once they start to have a relationship with you they are much more open to trying to help you.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. .© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we?

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

It used to be the secretary did everything for the boss, now the executives do a lot of their own administrative work, such as email management, so a background as an admin assistant can certainly help. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JULY 5, 2009

The worst time to write an email is when you are angry. This happens with e-mail as well. My boss calls these types of e-mails "crankograms." I am sure you know what I mean and have received them yourself and felt the sting of it. I wrote about it in an article called I got an e-slap on the wrist. (for

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JULY 20, 2009

My email is danielle.mcgaw (at) robertsoncollege (dot) net if you ever plan on being out this way! I've added your blog to the Helpful Links section and I've even got a quote from your blog on the front page! Keep up the good work! July 23, 2009 Patricia Robb said. Thank you Danielle, I have only driven through Winnipeg. (for

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Laughing all the Way to Work

OCTOBER 4, 2009

Once you have completed a task, send your boss a quick e-mail to let them know you have done it or cc them on your email. It saves your boss asking if you got it done and in time they will not ask because they will just know you have handled it. (for

Management 100

Management Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 19, 2009

So the next time a call comes in from the Receptionist I think, OK so its just her so I say "Hi" and then it is an external call she is patching through and she hasnt told me. I have a love/hate relationship with the email autofill. Sorry, this one still bothers me. January 19, 2009 Chelsea McNabb said. I shut it off!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 10, 2010

I could see him looking after himself, trying to organise his diary and all his emails etc, and he wasn't sure what to give me. We have these now and he's reliant on me to take these off of him to give him more time to focus on his job. (for It took me only a couple of days to go into his office and say, ok, ground rules!!

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. It is important to build relationships with those we work with, but what about assistants we dont work with?

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

If you have to reschedule, send an email apologizing, but advise that your bosss schedule has changed. Depending on the importance of the impromptu meeting, it may need to be changed to another timeslot to accommodate his or her calendar. Usually when I point out the conflict to my boss, he is more than willing to make the change.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 24, 2009

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MARCH 15, 2009

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

JANUARY 13, 2009

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JUNE 14, 2009

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

JULY 26, 2009

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

OCTOBER 11, 2009

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

OCTOBER 10, 2008

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

DECEMBER 12, 2008

(for my full disclaimer please scroll down) My Blog List Administrative Arts Ask the Admin: Meeting Minutes Retention admins4admins.com Ten Tips To Strengthen Your People Skills Business Writing Essentials of Emails That Sell Eat Your Career Bad Career Advice: Do What You Love and You’ll Never Work a Day On the Job by Anita Bruzzese 5 Tips for (..)

Time Zones 100

Time Zones IAAP International Meeting Minutes 100