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I’m a stickler about customerservice. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customerservice.
One of the largest areas where companies can find significant returns on their social media investment is in customerservice and the use of online branded communities. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings.
I have attended two of these events in the past – as a Lithium customer (Verizon). Good News for Social CustomerService. I was happy to see a renewed focus on both sides of social business – customerservice, as well as marketing. Here are some of my key takeaways.
social media and customer loyalty, a very new topic at the time. Much has changed in the world of social media, and customer loyalty/customerservice is just now being discussed as a social media goal. Let me know if you plan to come; it should be very helpful for those of you in customerservice!
The sheer volume of businesses and the popularity of online shopping just make traditional ways of evaluating customerservice dinosaurs of the past, hence the arrival of independent companies who generate measurements to assess customerservice experiences we all hope or dread as we go about our online shopping moments.
“Enterprise customers are the ones who are driving this new growth,” Will said. “On It’s not just the dots that have grown exponentially, but the size of the dots, which equals customerservice capacity, which means the revenue of the industry. Will Sandford [ 00:09:40 ]: Yep. How do we optimize our real estate spend?
Service Untitled The blog about customerservice and the customerservice experience. The four examples above are good examples of broad categories of customerservice frustrations. What are your customerservice pet peeves? Which of the pet peeves above really bother you?
Rachael Parcht, customerservice representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customerservice is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.
Service Untitled The blog about customerservice and the customerservice experience. Delivering superior customerservice is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.
Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. Their website does not offer a customerservice phone number. Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty.
If you’re listening AT&T and Verizon, you may want to take note that you lost my business. Keep in mind, the whole process took me about a week, with three visits to the T-Mobile store and a couple of calls to T-Mobile customerservice to decide on a new plan.
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