Customers Rock!

JANUARY 24, 2012

One of the largest areas where companies can find significant returns on their social media investment is in customer service and the use of online branded communities. Other costs are not quite as obvious. Measuring the gains. There is more than one way to measure the gains from social media.

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Social Media Verizon Customer Service 2012 100

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JULY 21, 2011

The sheer volume of businesses and the popularity of online shopping just make traditional ways of evaluating customer service dinosaurs of the past, hence the arrival of independent companies who generate measurements to assess customer service experiences we all hope or dread as we go about our online shopping moments.

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Customer Service Verizon Phones Training 40

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SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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Customer Service Verizon Staples Phones 40

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JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.

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Customer Service AT&T Self Esteem Verizon 40

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FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

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Verizon Customer Service Etiquette Phones 40