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Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customerservice could use some improvement. After a stressful day for this entrepreneur, one particular customerservice representative behaves rudely.
Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. keep it up.
Getting Fired Up! So, now it’s more important than ever to get your team fired up. If you want your staff to work harder then step it up a notch yourself. when I was managing people I learned fast that setting an example got the most response and number 4 helped keep people fired up. It is the only means.”
Small Business World News Round-up – 2009/11/17 by Stefan Töpfer on Nov 17, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!
That logo may look fine close-up on a business card. For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods. Your business’ customerservice and general responsiveness are critical to your brand. They should augment your brand, not detract from it.
Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST.
Recession Business Start Up: Micro Business Co-op. No you are not – the former customers or clients have lost a supplier too. BUT think about it – are you the only party that is suffering here? You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Small Business Start-Up Idea – Weight Loss Consultation by Stefan Töpfer on Apr 30, 2008 In recent years there has been a far greater emphasis placed on the importance of living a healthy lifestyle. This will involve online weight loss coaching and setting up an extensive knowledge base that will serve as a point of reference.
Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it. Your main starting costs will be related to getting the website launched.
Smart Business Start-Up by Stefan Töpfer on Aug 08, 2007 Whatever you are planning a personal business or a small business, like SOHO-, SME, SMB-, Micro-, Home-, DIY-, Hobby-, Boomer businesses, the time has never been better for starting a business. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Small business becomes less taxing with new concessions : SMALL businesses can potentially access up to 13 new tax concessions following wide-ranging changes effective from July 1. As always this list is not exhaustive, but I hope it will give you a little overview. — ST. You can follow any responses to this entry through the RSS 2.0
Small Business Start-Up Idea – Sign-Making Service by Stefan Töpfer on Apr 09, 2008 Sign manufacture is a fun way for you to earn some extra income. Business environment and set-up cost: This is primarily a local business because you will work closely with clients and be responsible for installing the signage.
Small Business Start-Up Idea – Party Planner by Stefan Töpfer on May 13, 2008 Organising a party can be time-consuming and stressful for many people. Business environment and set-up cost: There is not much international potential for this business because you will have to work closely with clients.
Small Business World News Round-up – 2009/11/10 by Stefan Töpfer on Nov 10, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Organizations are working to help them size up.
« Small Business Start-Up Idea – Fund Raiser Small Business Technology News Round-Up – 11/04/2008 » « Previous Entries This entry was posted on Friday, April 11th, 2008 at 12:30 pm and is filed under SME News Round-up. — ST. You can follow any responses to this entry through the RSS 2.0
Small Business World News Round-up – 2009/12/01 by Stefan Töpfer on Dec 01, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Registering your business – Start Up Guides – Part 5 by Jason Holden on Jul 14, 2006 A major task for any new business is to ensure it is registered with the various government departments, this is one area I find a lot of new clients fail to do, mostly through a lack of knowledge, but sometimes through a fear of red tape and paperwork.
Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST.
Computerised systems now fall into two very different camps, the first are those that sit on your computer, and as such you need to take responsibility for ensuring you back your data up on a regular basis. Also, when you buy such a system the up front costs can be expensive. You can leave a response , or trackback from your own site.
Small Business World News Round-up – 209/11/24 by Stefan Töpfer on Nov 24, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. 2010 may be no better. Digg Furl Netscape Yahoo!
Small Business Start-Up Idea – C.V. Writing Service by Stefan Töpfer on May 20, 2008 The competitive job market makes it important for applicants to have a résumé that stands out from the pile. Business environment and set-up cost: Other than language, there are no major barriers to this business being successful internationally.
Small Business Start-Up Idea – T-Shirt Design by Stefan Töpfer on Apr 02, 2008 There is always a great demand for custom-made T-shirts, ranging from sports teams in need of new kit to event organisers wanting promotional shirts to give away. The estimated cost to start this business varies from £5000 up to around £15,000.
Keeping Track and Keeping Up: Are You Focused? do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! by Gina on Jan 26, 2010 It’s been a tough year for everyone.
There's something electrifying about a shocking experience I had today when I decided to pay EDF, an electric utility supplier in the UK - anyone would think that ringing to pay a bill would be so easily - but it's not - not at all!
Why Do So Many Small Business Start-Ups Fail? With four out of five small business start-ups ending up in failure the statistics are stacked against small business owners. Knowing the pitfalls that other small business start ups have made can stop you making the same mistakes. Digg Furl Netscape Yahoo!
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. You can leave a response , or trackback from your own site.
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. You can leave a response , or trackback from your own site.
If you are setting up a jewelry retail business, you’ll have to partner with suppliers and vendors that support you in delivering the right product to your buyers. Nevertheless, wholesale jewelry suppliers are not created equal. There’s wide variation in product, quality, customerservice, and consistency.
Perhaps your suppliers have raised prices. Full disclosure or as Kathleen says “transparency.&# If our customers see we are being up front and honest – they will trust us and remember, people buy from those they like and TRUST.
Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online. It was impossible to deal with Best Buy’s customerservice.
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Stefan Töpfer Said on November 19th, 2009 at 10:43 pm Matt, I’m not recommending running up debt if you do not have the money to cover your obligations.
With Assist Travel coming up in September in London I wanted to share one of our most popular blogs with you – The Ultimate Travel Itinerary. A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customerservice numbers.
Turbocharge Your Sales by Stefan Töpfer on Feb 03, 2010 With better economic conditions coming soon, there couldn’t be a better time to brush up on your sales skills. The recent downturn has made companies think twice about who they are dealing with and has made them potentially more likely to switch suppliers. Keep up the great work!
These are generally focused on sales activities, but also encompass other critical business functions such as customerservice, marketing and technical support. Customer data usually begins with a record of all of the organisations or individuals the business deals with, arranged by category, or role.
I hope these videos will help you to make up your mind to start your own business, it does not cost the earth. « WinWeb.com – Business Blog: Small & Home Business Set-Up Help WinWeb’s 75 Virtual Assistant Tips For Small Business Owners. Please share any business ideas you may have with us in the comments.
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
So instead of digging through file folders and your “sent&# email, here are five suggestions for setting up quick and dirty business processes and organizing your information for easy access:… &# Being organized from day one will save you a lot of time and help you to stay focused on your business – not your office.
Businesses can now stay connected with customers and suppliers via the Internet as well as telephone so that business centres have become more dispersed. The fastest growing telecommuting roles at the moment are in the fields of freelance data entry, accountancy, business consulting and customerservices.
Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good CustomerService Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Digg Furl Netscape Yahoo!
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. That and the pay check that I can’t afford to give up!
This will allow you to stay in close touch with your supplier, and get real time up-dates and feed-back – there are other benefits too. Don’t shun new service providers, check their CV, remember you may get a good deal and it is good to be one of the first customers. Get a back-up. Do It Online.
WinWeb Pitch of the Week – Uni Baggage by Stefan Töpfer on Jul 17, 2010 The winner of WinWeb ’s Pitch of the Week competition this week is Paul Stewart, founder of Uni Baggage , who after seeing a problem came up with a business idea to help students transport their belongings to and from University. Digg Furl Netscape Yahoo!
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