Success
SEPTEMBER 19, 2023
Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
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The Small Business Blog
OCTOBER 12, 2010
Building relationships doesn’t start and finish with customer relationships; in fact great customer relationships are difficult to maintain if the other relationships within your business aren’t satisfactory.
Success
OCTOBER 19, 2021
For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods. Standard Operating Procedures and automated processes such as Customer Relationship Management (CRM) software serve critical roles for scalability of enterprise generally. Systematize, standardize and automate.
Catch Friday
MARCH 9, 2011
There's something electrifying about a shocking experience I had today when I decided to pay EDF, an electric utility supplier in the UK - anyone would think that ringing to pay a bill would be so easily - but it's not - not at all!
Small Business CEO
OCTOBER 29, 2020
If you are setting up a jewelry retail business, you’ll have to partner with suppliers and vendors that support you in delivering the right product to your buyers. Nevertheless, wholesale jewelry suppliers are not created equal. There’s wide variation in product, quality, customer service, and consistency.
The Small Business Blog
AUGUST 24, 2007
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. Digg Furl Netscape Yahoo!
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