Customer Service Restaurants Team 
Success
FEBRUARY 2, 2022
Jen Liao and Caleb Wang are second-generation Chinese Americans, and the husband and wife team first opened Xiao Chi Jie (XCJ) as a single restaurant serving Chinese street food in Seattle’s Bellevue neighborhood in 2018. XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service.
Success
AUGUST 8, 2024
When we were at a restaurant, she would nod as we were telling a story, but I could tell she couldn’t really hear what we were saying. They are often held in meeting rooms or restaurants with a high level of background noise. after every sentence or two that I, my husband or my daughter spoke. It was frustrating for all of us.
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LEADERASSISTANT.COM
MARCH 12, 2023
Lexi Gunther went from being a high school dropout to being a well-paid, EA Team Lead. She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product.
LEADERASSISTANT.COM
OCTOBER 8, 2023
LEADERSHIP QUOTE Allow your team to fail fast and successes will come even faster. Joe’s journey began with a door-to-door product sales business, which grew from a team of two to 40 employees in under two years. He currently owns four digital companies, five wedding venues, and real estate investment properties.
Success
NOVEMBER 24, 2022
Upon being told the restaurant didn’t offer such a meal, she explained that her husband was in stage four cancer and had lost his appetite—except that he now craved a meatball sandwich. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says.
LEADERASSISTANT.COM
MARCH 26, 2023
In this episode of The Leader Assistant Podcast, Mariah talks about seeing the assistant role as a viable career, discovering and using your gifts to support your executive, and nurturing a community of growth for an assistant team. LEADERSHIP QUOTE Don’t let anyone think less of you because you are young.
Success
JULY 20, 2023
To keep the 76,000-square-foot store running with only 120 employees, down 40% from the prior year, and with 50% fewer staff in the restaurant, they had to find efficiencies like streamlining the restaurant menu. My dad told me: ‘Rick, if you want the restaurant to run well, be in the restaurant.’ Great advice.”
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