Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.
Success
FEBRUARY 2, 2022
Jen Liao and Caleb Wang are second-generation Chinese Americans, and the husband and wife team first opened Xiao Chi Jie (XCJ) as a single restaurant serving Chinese street food in Seattle’s Bellevue neighborhood in 2018. XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service.
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Success
MARCH 15, 2023
The product, service or solution you’re selling improves the performance of a customer’s company as a whole but makes tasks more difficult for some stakeholders. It might lack the budget for training customer service reps to use the new software. Here’s a common example. And the HR department?
Success
AUGUST 8, 2024
When we were at a restaurant, she would nod as we were telling a story, but I could tell she couldn’t really hear what we were saying. They are often held in meeting rooms or restaurants with a high level of background noise. after every sentence or two that I, my husband or my daughter spoke. It was frustrating for all of us.
Customers Rock!
MAY 4, 2012
As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living. It was on the wall of a restaurant, Max’s Cafe, at the San Francisco Airport. As customers, isn’t this what we are hoping to find in the businesses we frequent?
Office Dynamics
OCTOBER 9, 2018
Taxi: Your choice should depend on the city you are traveling to, the distance you will be going from the airport to the hotel, and any other local traveling you will be doing—such as going from a hotel to a restaurant; plus the time of your arrival (are you arriving after dark and traveling alone?). It takes being proactive and organized.
Customers Rock!
JULY 28, 2010
Measuring your customers’ feedback and acting on any inconsistencies (both good and bad) should be how you approach your business every day! Recently, I attended a sports themed restaurant to watch the World Cup match between England and the United States. Flickr Photo Credit: ogimogi ).
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