Customer Service Purchasing Restaurants 
Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.
Success
AUGUST 8, 2024
When we were at a restaurant, she would nod as we were telling a story, but I could tell she couldn’t really hear what we were saying. They are often held in meeting rooms or restaurants with a high level of background noise. This led to his purchase of a small repair lab called Starkey Laboratories in 1967.
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Small Business Labs
APRIL 4, 2017
The article closes with a description of the move from fixed cost business models to variable cost ones: This is starting to look a lot like other outsourcing trajectories, whether it’s manufacturing, customer service, or IT. Despite its importance, the shift to variable cost business models get little attention. .
Customers Rock!
MAY 4, 2012
As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living. It was on the wall of a restaurant, Max’s Cafe, at the San Francisco Airport. As customers, isn’t this what we are hoping to find in the businesses we frequent?
Make or Break Moments
MAY 20, 2010
During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.
Service Untitled
JANUARY 3, 2011
Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s.
Service Untitled
AUGUST 19, 2011
Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. With over 1200 restaurants and $1.5 photo credit: Carl Black.
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