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The Importance of Customer Service and Contact

The Small Business Blog

Large firms are able to purchase raw materials and stock on a scale that a small business could never afford. One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. Customer retention is not something that often occurs purely by accident.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. I recently experienced this with a camera purchase.

Gifts 279
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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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What Is a Good NPS Score?

Success

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Take it as an opportunity to find out specifically where your products or services do not meet client expectations. ? She loves it and makes other higher-end purchases.

Promotion 253
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Can Starkey’s Latest Hearing Aid Technology Save Conversation?

Success

Struggling through one-on-one conversations in person or over the phone with hearing loss can also lead to decreased social interactions, which can even affect the length of your life. He was making repairs to patients’ hearing aids himself when he saw that better service was needed in this area.

Health 246
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Customers Look for Personalization

Make or Break Moments

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

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How to Save Money on Your Car Insurance

Success

You’ll likely need to supply personal information like your name, email, phone number, driver’s license and vehicle information and your current insurance policy details. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance.

Policies 169