Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?

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Tips From T. Marie

AUGUST 17, 2016

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

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Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

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Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Gifts Customer Service Policies Social Media 277

Customers Rock!

FEBRUARY 11, 2010

The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell. Chip is the author, with John R.

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The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.

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Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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Success

SEPTEMBER 19, 2023

The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely. Consider, for instance, an entrepreneur who has a great relationship with an essential supplier.

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Success

OCTOBER 4, 2021

When in doubt, visit the legitimate website using a different browser window or search for the main customer service line. Remind the seniors in your life that giving personal details over email or the phone is dangerous, and someone calling claiming to raise money for a charity might be lying. .

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Allwork

JULY 7, 2022

Have you ever interacted with a chatbot for customer service and found it frustrating? This is to the extent that phone chatbots like Siri and Google’s AI are measured with IQ. Do you have an advanced degree? I sure have, and can’t imagine if that exchange was a job interview that it would have worked out well.”

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Allwork

OCTOBER 21, 2022

Remote workers typically work from home or from a “third place” location, such as a coworking space, a coffee shop or a business lounge, and collaborate with their team members through digital apps such as video conferencing and instant messaging, alongside traditional communication tools such as email and phone. . Virtual Assistant .

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Success

JULY 25, 2022

I worked longer hours, held shortened meetings and conducted business over the phone. I saw that employees were disengaged, customer service had dropped and things were slipping through the cracks. I did anything I could to make my day more efficient , which allowed me to simultaneously work in and on the business.

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Allwork

OCTOBER 3, 2024

While much of the focus of AI applications today is on supply chain efficiency, more effectively identifying relevant customer segments, improving customer service, and eliminating wasteful internal processes (all clearly very important), the potential of AI to significantly boost organizational learning is an untapped opportunity.

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Success

AUGUST 28, 2022

Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. Every day, she and a cadre of “happiness experts” and “happiness allies” review every iota of customer feedback, proactively searching for ways to improve their clients’ experience with the company’s software.

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Stress 2020 Customer Service Twitter 312

Success

NOVEMBER 16, 2021

Her blend of empathetic customer service and social media marketing saw it grow faster than she could have imagined, and she added a skin care line and two more clinics in Atlanta and Dallas. If she starts to feel pressure from too much scrolling, she puts down her phone and takes a bath or goes for a walk.

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Small Business CEO

APRIL 18, 2019

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person. Routing Calls Better.

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Allwork

JANUARY 10, 2024

Often an indispensable component of a coworking operations team, community managers are recognized for their warm and welcoming personalities and their ability to provide top-quality customer service. Their core mission is connecting people to one another, making sure everyone feels included and accepted in the workspace.

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Calendars Collaborate Social Media International 299

Office Dynamics

APRIL 5, 2017

Whether these morning meetings take place in person or over the phone they are vital to the executives and assistants team success. How can you deliver over-the-top customer service to your internal and external customers? Have the courage to update old, unproductive habits. Anyone can have mediocre performance.

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Allwork

MARCH 13, 2024

Customizing services to local demands, building strong partnerships within the community, and utilizing technology can overcome rural limitations, enhancing the coworking experience for remote workers and contributing to the rural economy.

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Success

AUGUST 8, 2024

Struggling through one-on-one conversations in person or over the phone with hearing loss can also lead to decreased social interactions, which can even affect the length of your life. He was making repairs to patients’ hearing aids himself when he saw that better service was needed in this area.

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Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

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Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

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Small Business CEO

FEBRUARY 23, 2015

One of the best ways to show your customers you care about them is by making sure that your customer service channels are optimized to serve your customers in a quick, efficient manner. … Information Technology Customer Service customer service technology voice customer service'

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Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Tips From T. Marie

MARCH 2, 2023

For example, when I first wrote about the fact that I do not answer phone calls and instead choose to schedule all of my calls, I got quite a bit of negative feedback from other business owners. They had strong feelings. They don’t have to agree, but it’s still the right thing for me and my business. Sometimes no one is the bad guy.

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Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

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Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER.

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

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Practically Perfect PA

MARCH 27, 2017

I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. Okay, the reception staff at my local GP don’t have the best customer service skills, but I take the appointment I am given without much complaint!

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Allwork

MAY 22, 2024

One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Instead of passive lectures , your members can dive into interactive simulations that allow them to practice new skills in a safe, consequence-free environment. Remember the Pokémon Go craze?

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Small Business CEO

AUGUST 24, 2014

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. … Customer Service customer service tips improving customer service'

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Make or Break Moments

APRIL 14, 2011

I am clearly in a customer service funk this week. And just when I thought I’d heard the worst, I read this comment: I received an interesting email yesterday from my office internet provider (and phone provider) spelling out their new terms and agreement regarding their internet service.

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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