Customer Service Management Restaurants 
Success
FEBRUARY 2, 2022
Jen Liao and Caleb Wang are second-generation Chinese Americans, and the husband and wife team first opened Xiao Chi Jie (XCJ) as a single restaurant serving Chinese street food in Seattle’s Bellevue neighborhood in 2018. XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service.
Success
MARCH 15, 2023
The customer’s inability to make the trade-offs necessary for consensus is, in part, why so many deals fail to close and why so many companies limp along, never solving their biggest challenges. How to help a customer build a consensus Leaders and managers know that consensus increases an initiative’s chance of success.
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Success
AUGUST 8, 2024
When we were at a restaurant, she would nod as we were telling a story, but I could tell she couldn’t really hear what we were saying. They are often held in meeting rooms or restaurants with a high level of background noise. after every sentence or two that I, my husband or my daughter spoke. It was frustrating for all of us.
Office Dynamics
OCTOBER 9, 2018
Taxi: Your choice should depend on the city you are traveling to, the distance you will be going from the airport to the hotel, and any other local traveling you will be doing—such as going from a hotel to a restaurant; plus the time of your arrival (are you arriving after dark and traveling alone?). It takes being proactive and organized.
Small Business Labs
APRIL 4, 2017
The article closes with a description of the move from fixed cost business models to variable cost ones: This is starting to look a lot like other outsourcing trajectories, whether it’s manufacturing, customer service, or IT. The shift to variable costs continues to be a megatrend.
Success
NOVEMBER 24, 2022
Upon being told the restaurant didn’t offer such a meal, she explained that her husband was in stage four cancer and had lost his appetite—except that he now craved a meatball sandwich. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says.
Customers Rock!
JULY 28, 2010
Measuring your customers’ feedback and acting on any inconsistencies (both good and bad) should be how you approach your business every day! Recently, I attended a sports themed restaurant to watch the World Cup match between England and the United States. She remained pleasant, yet incredibly busy. Flickr Photo Credit: ogimogi ).
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