Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs? Measuring the gains.

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AUGUST 8, 2024

Learn why coworking environments have been breeding grounds for innovation and growth, playing an invaluable role in the success of many startups including Instagram, Uber and Hootsuite. Here are 10 essential coworking articles that can help spark discussions and ensure success.

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JUNE 8, 2022

In December 2021, tiktok.com became the world’s most popular web domain , bumping Google—and its entire suite of services—down to the No. If the world’s most popular search engine was succeeded by a social media app, it may indicate a new era for the platforms that were once used solely for entertainment. Humanization.

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FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple.

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Make or Break Moments

APRIL 30, 2010

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

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NOVEMBER 16, 2021

Her blend of empathetic customer service and social media marketing saw it grow faster than she could have imagined, and she added a skin care line and two more clinics in Atlanta and Dallas. She’d been building a customer base for years while providing aesthetic medicine treatments. Social media has its moments.

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Tips From T. Marie

AUGUST 17, 2016

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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SEPTEMBER 10, 2024

Others make a living dog walking or pet sitting, performing task-based gigs, delivery driving, providing home improvement services, managing social media or transcribing audio files. Words of advice: “Get experience however you can,” says Christina Catania, freelancer and founder of Burro Social Co. in Los Angeles.

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SEPTEMBER 15, 2024

If you’re a freelancer, you must handle everything from accounting and marketing to customer service and project management. Tools Buffer : If you’re juggling multiple social media accounts, this user-friendly tool can schedule posts, track engagement and analyze performance across platforms.

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NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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OCTOBER 19, 2021

And build them out for every type of media you may one day use. That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. Maximize brand scalability through social media.

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The Small Business Blog

MARCH 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. You want the whole tree."

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Stephanie LH Calahan

AUGUST 20, 2012

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today.   The news hit me like a lead brick.  AudioBoo  [link].

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Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

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SEPTEMBER 7, 2023

In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service. Investopedia recommends that every entrepreneur should possess the following five skills: Communication, sales, focus, ability to learn, and business strategy.

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AUGUST 16, 2021

More importantly, they vary in terms of cost, learning curve and functionality. You will easily integrate the platform with your business social media pages, too. Customer discount codes for marketing campaigns, reliable inventory tracking and strong customer service are all part of the package.

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Make or Break Moments

JANUARY 29, 2010

Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships? If we find out something new and exciting – we should keep it a secret so that we have a leg up on our competition. Are you local?

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SEPTEMBER 13, 2024

We kept our ears to the ground at the conference, and learned what the trending topics and most pressing issues in the coworking industry are. AI agents, much like new sales hires, are trained on product portfolios, pricing, FAQs, and customer service protocols.

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AUGUST 31, 2023

It’s important to learn everything from understanding your audience and crafting compelling content to optimizing website performance and mastering conversion techniques. Social Media Integration Social media integration can create a virtual hive of activity like the buzz of conversations in your coworking hub.

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Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM. Consequently, many companies leave the task of social CRM to the marketers.

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Tips From T. Marie

AUGUST 27, 2024

AI isn’t just about crunching numbers or automating customer service. Imagine automating the boring stuff—scheduling social media posts, responding to routine customer inquiries, managing your books—so you can focus on what really matters: growing your business and living your life. What can you do with AI?

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Service Untitled

APRIL 11, 2011

There is absolutely no getting away from social media. So how does all of this fit into the ever broadening sea of customer service? So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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JUNE 29, 2023

To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries.

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The Small Business Blog

MARCH 21, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Try to figure out exactly what it is that you want to know about your customer base. You want the whole tree." 1 week ago More updates.

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Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Scroll down the Advance Search page and click the sad face and/or the “?&#

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JUNE 30, 2021

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Your website, social media or app likely serve as your potential customer’s first experience with your business. 10% detractors subtracted from 40% promoters yields an NPS of 30.

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MAY 22, 2024

Elevate Training and Skill Development VR is a game-changer for learning and development. One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Mistakes become valuable learning experiences, boosting confidence and competence.

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SEPTEMBER 6, 2021

Create Customers Attract your first customers Keep them coming back Step 6. Grow Your E-Commerce Business Create systems Automate everything Learn to delegate Collaborate Always Be Monitoring Step 7. Spoiler alert: my first e-commerce business was a failure—uh, I mean, a great learning experience. Or a service?

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Make or Break Moments

AUGUST 18, 2010

Great meeting to learn about new sites, new social media techniques. We call ourselves the Akron Bloggers Community. It started a little over three years ago when Chris Brown of Marketing Resources and Results , Inc. and I decided it would be fun to have a meet up with other bloggers in the area.

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Make or Break Moments

APRIL 14, 2010

If you are going to be in the area – consider spending a day of making connections and learning different ways you can collaborate to help others (as well as yourself) achieve your goals. p.s. Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media.

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Customers Rock!

FEBRUARY 4, 2010

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance. In that sense, customer service is marketing – but I wouldn’t consider this to be new!

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Make or Break Moments

JULY 16, 2010

Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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AUGUST 25, 2021

Throughout these years of hard work and discovery, I learned some things, some rules—life lessons that have helped me shape the way I approach situations. My clothing and accessories have been spotted on the most stylish women around the world and across social media. They learn from them and move on. On to the next.

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NOVEMBER 24, 2022

To find and cultivate powerful stories, listen to what your customers and employees are talking about, says Paul Smith, author of The 10 Stories Great Leaders Tell. Smith says his heart broke a little to learn the story of a Pizza Hut in Springdale, Arkansas. What saddens Smith is that this story was never shared outside the company.

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Make or Break Moments

MAY 26, 2010

But today I learned something new (along with meeting some interesting people) and I love spending time when I learn something new. Here’s something I’ve learned on my own: It makes sense to have different elevator pitches based on the venue or your current business focus.

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Make or Break Moments

MARCH 13, 2010

I recently learned a lesson from a group of young boys who had developed a band. Check out this great tool KnowEm which lists 350 social media sites. It is a great way to create a consistent name so customers can easily find you. How easy to just say “find me at @Putcustomers1st on every site on the web.&#

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