Customers Rock!

FEBRUARY 11, 2010

The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell. Step One: Learn to Cook.

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Success

SEPTEMBER 19, 2023

As such, it can be learned over time to unleash the power of your own personal development. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.

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International Customer Service Skills Suppliers 312

Success

OCTOBER 4, 2021

Listen to this week’s episode of the rich & Regular podcast about coping with financial fraud and continue reading below to learn how to protect yourself from online scams. . When in doubt, visit the legitimate website using a different browser window or search for the main customer service line. Listen to your gut.

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Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

Customer Service 100

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The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.

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Office Dynamics

APRIL 5, 2017

Whether these morning meetings take place in person or over the phone they are vital to the executives and assistants team success. Learn to be a catalyst for change in your organization and it will catapult your reputation. How can you deliver over-the-top customer service to your internal and external customers?

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Administrative Professionals Assertiveness 2017 Customer Service 221

Success

NOVEMBER 16, 2021

Her blend of empathetic customer service and social media marketing saw it grow faster than she could have imagined, and she added a skin care line and two more clinics in Atlanta and Dallas. She’d been building a customer base for years while providing aesthetic medicine treatments. “The Social media has its moments.

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Confidence Social Media 2017 Customer Service 264

Tips From T. Marie

MARCH 2, 2023

For example, when I first wrote about the fact that I do not answer phone calls and instead choose to schedule all of my calls, I got quite a bit of negative feedback from other business owners. If you don’t ever get the chance to serve, I hope that by sharing these 6 lessons I learned from the jury box will help you too.

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Phones Customer Service Legal Learning 261

Tips From T. Marie

AUGUST 27, 2024

So, I pulled out my phone, gave ChatGPT the scoop—how many beads of each type I had, what I was trying to create—and hit send. AI isn’t just about crunching numbers or automating customer service. But then, like a flash of inspiration (or maybe desperation), I thought, “Why not ask ChatGPT?” What can you do with AI?

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Social Media Customer Service Legal Phones 246

Success

MARCH 16, 2022

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. Craig cites this example: A client was about to sign a contract but suddenly wanted a price cut without a reduction in service.

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2014 Confidence Budget Phones 264

The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. OnlineOffice: Overview Get the Flash Player to see this player.

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Success

JUNE 30, 2021

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. And if that seems like a lot, it must also cater to consumers who prefer self-service. Subtracting the percentage of detractors and passives from the percentage of promoters yields your NPS.

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Promotion Purchasing Clothes Social Media 262

Allwork

MAY 22, 2024

Elevate Training and Skill Development VR is a game-changer for learning and development. One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Mistakes become valuable learning experiences, boosting confidence and competence.

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Tips From T. Marie

JULY 27, 2011

But I’ve stayed with them because I’ve gotten some really great customer service…through Twitter. Since my business depends on my internet connection I have a cell phone with a built in private WiFi HotSpot, and although it’s not the fastest, it allows me to work when my main internet connection goes down. Frustrating?

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Social Media Learning Twitter Phones 100

Success

AUGUST 25, 2021

If I had taken the safe route and always done as I was told, when I was told, where I was told, I’m pretty sure I would still be answering the phones at my father’s office in Florida. There’s nothing wrong with working for my dad or answering phones; it’s just not what I’m meant to do. They learn from them and move on.

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Social Media 2021 Clothes Phones 246

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Lesson Learned: One way to create sales is to get people into the store. Yet, a phone call appeared to be more important than engaging me in even trivial conversation.

2009 100

2009 Customer Service 2008 2010 100

Office Dynamics

OCTOBER 9, 2018

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. It takes being proactive and organized. Equipment does burn out or needs maintenance. Remain calm.

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

Success

DECEMBER 21, 2022

Call one of your children on the phone. I’ve learned that my daily choices make a big difference in my long-term happiness. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Plan your next day’s schedule and prioritized to-do list before you leave work.

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Mentoring Goals Clothes Expenses 345

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. What lessons can we learn? I was especially intrigued by what the article refers to it as their Secret Sauce.

2010 100

2010 Customer Service 2009 Attire 100

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. The pleasantries we learned in Kindergarten still work well. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER.

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Service Untitled

JANUARY 6, 2011

In the UK, police chiefs are taking some customer service tips from a popular department store named John Lewis where customer service is treated as a skill. It seems a recent survey revealed that officers “answered their mobile phones while talking to people or had unprofessional musical ring tones.&#.

Customer Service 40

Customer Service Phones Skills Training 40

Small Business CEO

AUGUST 24, 2014

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. … Customer Service customer service tips improving customer service'

Customer Service 40

Customer Service Phones Skills Learning 40

Allwork

JULY 22, 2024

What you’ll learn Master the art of overcoming burnout in the workplace. Learn to diagnose and treat burnout effectively. You can go online and learn anything you want to know about any type of anything, but oftentimes that doesn’t give you the skills to apply it. We’re on our phones.

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AT&T Health Customer Service Training 290

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

NOVEMBER 9, 2010

Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. Lawyers need to anticipate, learn and invest in their client relationships. Their expertise in legal.

Customer Service 40

Customer Service Legal Expenses AT&T 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Service Untitled

MARCH 19, 2013

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Customer Service 2005 2012 AT&T 40

Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service? Whether we.

Customer Service 40

Customer Service Social Media Training Agencies 40

Service Untitled

AUGUST 3, 2011

The best customer service representatives focus on people. For anyone considering a career in customer service, one must initially be able to handle stress, handle pressure, maintain friendly interactions with customers, and follow through on tasks. The best customer service representatives are team players.

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Customer Service Stress Training Phones 40

Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? Use positive experiences to help other professionals learn.

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Customer Service Training Social Media Twitter 40

Service Untitled

JUNE 25, 2012

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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Customer Service Credit Card Interviewing Purchasing 40

Service Untitled

MAY 4, 2011

My real estate partner, Erika Atkins and I work very hard on our customer service skills. We know how important it is to be able to listen to what our customers want, how to understand what they need, and then how to help our clients and customers achieve their real estate goals. photo credit: The Miami Story.

Customer Service 40

Customer Service Medical Phones Skills 40

Allwork

AUGUST 31, 2023

It’s important to learn everything from understanding your audience and crafting compelling content to optimizing website performance and mastering conversion techniques. Mobile Magic: Responsiveness and Accessibility Let’s face it, phones are like extensions of our hands. Nobody likes waiting, right?

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Social Media Google AT&T Forms 289

Service Untitled

OCTOBER 29, 2013

Still love isn’t always dependent on dazzling drama nor is it only for the privileged or the rich; “WOW” customer service can make even the simplest proposal an affair to remember. ” She stopped at every display, read all of the posters, learned, laughed, and left happy. Augustine, Fla. No related posts.

Customer Service 40

Customer Service Purchasing AT&T Forms 40

Customers Rock!

APRIL 26, 2010

Kevin Hillstrom of MineThatData shared his experiences with some major apparel companies: At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. You learn a lot about customers doing that.

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Social Media Customer Service Phones Holidays 100