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5 Ways to Include Soft Skills on Your Resume

Success

Based on your assessment, rate the skills from most to least important, and compare the necessary skills against your experience and training. For example, if you’re interested in a project management role, highlighting your time management and analytical thinking skills may be more important than focusing on customer service or creativity.

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12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Out-serve competitors (don’t bash them – just be better!)

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Customer Service Blogs to check out

Make or Break Moments

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

Job-seekers acquire these through education, training and experience. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. During your interview Likewise, showcase both your hard and soft skills during your job interview.

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Is There a Difference Between Customer Service and Customer.

Make or Break Moments

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.

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Is Customer Service a Tactic or a Strategy?

Make or Break Moments

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.

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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?