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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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3 Daily Tasks AI Can Do That Will Transform Your Workday

Allwork

ChatGPT (OpenAI) Many companies use AI models like ChatGPT to automate customer support or internal communication. For instance, a company may use ChatGPT to handle FAQs and routine customer inquiries, freeing up customer service reps to focus on more complex tasks.

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5 Ways to Include Soft Skills on Your Resume

Success

Whether you’re interested in an internal promotion or looking for a role with a new company, showing how you’ve used your interpersonal skills to succeed in past positions can make you a much more attractive candidate. Soft skills are personality traits or behaviors that can be hard to define.

Resume 299
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New AI Deepfake Risks: What Leaders Need to Know to Safeguard Their Business

Allwork

Despite its dangers, deepfake technology also offers beneficial applications, such as improving accessibility and training simulations. While it offers innovative applications in entertainment and customer service, its potential to wreak havoc on businesses is increasingly apparent.

Legal 300
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Rebranding? 7 Keys to Ensure a Smooth Transition

Success

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) will probably never change. Keep an open mind.

FedEx 278
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Forget About the Career Ladder—Focus on the Career Lattice Instead

Success

An employee who had been working in corporate and internal communications at a healthcare company for several years was ready for a promotion, but there was little opportunity to advance. Making a lateral move internally is also a good way to show the company that you’re committed to them, Pellicione says.

Finance 264
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What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

Success

These skills are often learned in college, trade schools or job training. For example, a customer service associate can use the soft skills of communication, empathy and creative problem-solving skills to resolve a client complaint while increasing customer loyalty. Soft skills are distinct from technical or hard skills.

Skills 299