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What Makes Good Customer Service?

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Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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7 Examples of Good Customer Service to Build Customer Loyalty

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As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

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New Tech And Gen Z Interest Sparking Evolution In Skilled Trades Industry

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Younger generations, particularly Gen Z, are attracted to trades and services due to rising education costs, a desire for stability, and purpose-driven work. Technologies such as AI, IoT, and automation are transforming operational efficiencies, training, and service delivery in the trades and services industry.

Skills 299
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Has Employee Training Gotten Dull? Use Gamification to Enhance It

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Employee training can often feel dull and tedious, especially if you are working remotely and doing it in a vacuum. During corporate employee training, gamification often entails adding points, badges, and rewards. This autonomy increases their intrinsic motivation and commitment to the training process.

Training 258
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The Technology Wave In The Service Industry | Joseph Pascaretta COO at WORKWAVE

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Joe Pascaretta Joseph Pascaretta, the Chief Operating Officer at WorkWave, is a seasoned professional known for his expertise in business operations, program management, and customer service. Joseph’s unique perspective and industry knowledge promise to provide an engaging and enlightening conversation on this pivotal topic.

Finance 306
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Quantum Computing Explained: Transforming The Future Of Work At 158 Million Times The Speed

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Quantum computing would provide unparalleled computational power, revolutionizing industries such as financial services, healthcare, supply chain logistics, cybersecurity, and AI/machine learning. These advancements can drive innovation across technology and manufacturing industries. Will the workforce be able to keep up?

Skills 317
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What Is Professional Development? We Unpack the Essentials

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Before getting there, let’s unpack the essentials of what skill training really is. Rooted in the belief that skill acquisition doesn’t end after formal education, job training bridges the gap between academic knowledge and practical, on-the-job requirements. Leadership training Leadership skills are fundamental to career growth.

Skills 312