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As examples of good customerservice, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.
Zoe Ellis Moore is a pioneer in the commercial property industry with over two decades of experience. Her deep understanding of the industry trends and her unwavering dedication to providing top-notch commercial spaces make her a valuable guest on the Future of Work podcast. Myth #2: Flexible workspaces are just a passing trend.
When we were at a restaurant, she would nod as we were telling a story, but I could tell she couldn’t really hear what we were saying. They are often held in meeting rooms or restaurants with a high level of background noise. Starkey’s history provides a glimpse into the progress of both the hearing aid industry and the company itself.
As we pointed out in the 2008 Intuit report The New Artisan Economy : … by the beginning of the 21 st century, ownership of large-scale infrastructures no longer determined business success in a growing number of industries. Because of this, a recent article by the CEO of the coworking chain Industrious grabbed our attention.
Upon being told the restaurant didn’t offer such a meal, she explained that her husband was in stage four cancer and had lost his appetite—except that he now craved a meatball sandwich. A fabulous story like that shows what great customerservice looks like, and it could be used for all kinds of reputation-building,” he says.
Today we have a guest blogger with us here on Customers Rock!, Mindshare is a leader in the Voice of the Customerindustry, helping companies foster consumer satisfaction, build customer loyalty, and support employee retention. Is Your “Lack of Remarkable&# Preventing Customer Loyalty? Nate Bagley.
Karen Condi Karen Condi, the visionary founder of Allwork.Space, brings nearly two decades of shared workspace and co-working industry experience to the table. Her expertise in leadership has made her a sought-after thought leader and resource in the industry. Transcript Frank Cottle [ 00:00:30 ]: Hey, Karen, good to meet you.
Todd Duncan , sales expert and co-author of The 10 Golden Rules of CustomerService: The Story of the $6,000 Egg. Rather than waiting for these events to present themselves, start today by actively seeking opportunities to meet people, gather new ideas, learn more about your industry, and just connect and share.
As the popularity of online shopping continues to grow by giant leaps, so does the need for online customerservice. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. .&# Is self-service better than live customerservice?
Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Concetta M. LEADERSHIP QUOTE Love is in the details. Concetta holds a B.S.
Caroline Rice is a c-suite executive assistant with 20+ years of experience successfully managing the administrative needs of top executives across several industries, including Wall Street.
Leslie Martinez is a longtime executive assistant in the financial servicesindustry, and is passionate about helping EAs. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customerservice team.
Monica Martin is a longtime assistant in the aerospace engineering industry. She has 36 years of administrative experience, focused in the aerospace engineering industry. LEADERSHIP QUOTE Great leaders find ways to connect with their people and help them fulfill their potential.
In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. LEADERSHIP QUOTE Leadership isn’t about having all the right answers. It’s about having all the right questions.
Previously, she managed the Office of the CEO at Complex Networks and has held various executive assistant positions within the advertising and creative industries. Outside of her career, she is passionate about community building, which she does through her celebrity assistant group, Assistants Anonymous.
In this episode of The Leader Assistant Podcast , Janice talks about working with founders, remote work as an assistant, aspiring to be a chief of staff, and working in the cryptocurrency industry. LEADERSHIP QUOTE If you don’t like something, change it. If you can’t change it, change your attitude.
Yvette Nieves has been an Executive Assistant for 25+ years in multiple industries. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customerservice team.
Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting.
Following her retirement from military Service, she started a one-woman business providing virtual administrative support to retired General Officers and independent consultants in the defense industry. During the COVID shutdown, she watched businesses struggle with navigating a remote workforce.
Her solid business acumen, unwavering curiosity, and genuine passion for employee culture provide her the ability to fill any gaps necessary for a team’s success, and with over two decades of experience leading teams across varying industries and businesses, she has a wealth of tools, resources, and experiences to draw from.
Michelle has built a strong reputation as a confident, experienced Administrator who is committed to improving and elevating the EA industry. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.
Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management. Annie has made it her focus to help assistants achieve their goals and manage everything on their plates, while finding freedom from overwhelm and burnout.
Victoria also has career experience in the tech industry. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customerservice team.
During her career, Jennifer has assisted high level executives in a variety of industries. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customerservice team.
RSS Feeds deliver timely updates from your favourite websites and blogs and can help you keep abreast of what others are saying in your industry. Steve Said on January 26th, 2010 at 3:38 pm I often find that CI is overlooked by small businesses especially regarding restaurants for example. based on your choice of query or topic.
The airline emergency and customerservice numbers. A small list of good restaurants close to the hotel or office. For example I always include the following contact details: The out of hours telephone number for the travel agent you booked through. The telephone number and address for the local embassy office.
The airline emergency and customerservice numbers. A small list of good restaurants close to the hotel or office. At Assist Travel you will meet with travel suppliers who anticipate your needs, network with like-minded assistants and learn from travel professionals who understand the industry inside and out.
Not surprisingly this group includes mentors within his own industry, but what is unique about Scudamore is that some of these mentors run the businesses he competes against every day. Working in tandem with your competitors has benefits in addition to getting a good beat to what’s happening in your industry. Think airline alliances.
Service Untitled The blog about customerservice and the customerservice experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.
Service Untitled The blog about customerservice and the customerservice experience. Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedication.
Most likely its performance, reliability, offering something different which is worthwhile to the customer, and providing service far above what is commonly expected. The son and his father are very successful businessmen; so successful they arrived at La Trattori Restaurant in Palm Beach Gardens in a bright red new Ferrari.
Since I have never been there, does that mean a diner leaves a tip after all is said and done, or do restaurants in Australia just pay the service staff higher wages thus eliminating the need for tipping? Supposedly Australian service and hospitality industries pay sufficient wages so that tipping has not become part of their culture.
These include secretarial, customerservice and administrative roles. The claims are disputed by Stefano Bensi, general manager at SoftBank Robotics EMEA, which specialises in collaborative robots for the hospitality industry.
Whether you choose complicated and intricate customer survey software, or if you are just starting out and have even created your own short survey online with the compliments of free web-site surveys, always remember to keep the survey brief, informal, and easy to understand. Make your rating scales easy to understand.
Her strong work ethic and her own experience as an executive assistant in the corporate world has formed her into the leader she is today in the staffing and marketing industry. Let me tell you about ezCater with over 100,000 restaurants to choose from nationwide and 24/7 customer support. In what industry?
ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customerservice team. You keep up with the fast pace of your company when you’re soaking up the same information your executive is.
Why should an organization strive for an emotional bond or a relationship that transcends the one way road when someone enters your company to purchase a product or a service? Sometimes I send a gift certificate to the mall or their nearby favorite casual restaurant; it’s thoughtful and people don’t forget the kindness.
Elena has had the pleasure of working with some of the top executives across multiple industries. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customerservice team.
Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. The Ultimate Customer Compliment. And it’s a great statement on customerservice. It’s hilarious.
The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customerservice.
The last time I went to a restaurant, I checked online for a menu before calling to make reservations. Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. People are seriously fed up with lousy customerservice.
The Hell with CustomerService or Support Reply Vlad Dolezal ( @VladDolezal ) February 22, 2010 at 6:46 am Funny, I just did the same recently with my own blog. My blog focuses on London restaurants, which means in some cases you really are travelling back in time because restaurants come and go so regularly.
Today, almost 15 years later, I run a fulltime VA business that provides client services and support, a network for VAs with members in 15 countries, VA training and coaching, website hosting and maintenance, a blog that teaches about the industry and I also write books and speak at conferences and events. Do you know what I mean??
Before you invest time, money and resources, you need to understand the industry and your place in it. Market research is the process of collecting, analyzing and interpreting data about your industry and target market. Stay ahead of trends : Look at broader trends in the pet care industry. What Is Market Research?
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