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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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The Technology Wave In The Service Industry | Joseph Pascaretta COO at WORKWAVE

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Joe Pascaretta Joseph Pascaretta, the Chief Operating Officer at WorkWave, is a seasoned professional known for his expertise in business operations, program management, and customer service. Joseph’s unique perspective and industry knowledge promise to provide an engaging and enlightening conversation on this pivotal topic.

Finance 306
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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

Gifts 279
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Happiness Is… a New Career Path

Success

Whether they are directors of happiness or chief happiness officers, their biggest priority is making people look forward to work every single day—regardless of their industry. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids.

Stress 312
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Can Starkey’s Latest Hearing Aid Technology Save Conversation?

Success

Struggling through one-on-one conversations in person or over the phone with hearing loss can also lead to decreased social interactions, which can even affect the length of your life. Starkey’s history provides a glimpse into the progress of both the hearing aid industry and the company itself. I hired him from Intel…. [He]

Health 246
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Shared Spaces, Local Faces: Navigating Opportunities and Challenges in Rural Coworking Spaces

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Lower costs and untapped markets in rural areas enable cost-effective operations for coworking spaces, providing economic and community growth through supporting niche industries and fostering local connections. Coworking operators should customize their offerings to align with local interests, industries, and working styles.

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Why AI Is The Missing Link In Building Strong Corporate Culture

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While much of the focus of AI applications today is on supply chain efficiency, more effectively identifying relevant customer segments, improving customer service, and eliminating wasteful internal processes (all clearly very important), the potential of AI to significantly boost organizational learning is an untapped opportunity.

Learning 299