Success

FEBRUARY 15, 2024

The relative importance of hard skills vs. soft skills can vary between industries and positions. Technical expertise provides direct, objective evidence of an individual’s ability to excel in tasks required for excellence in specific industry roles. So how do they differ? Ask peers for performance feedback.

Skills 300

Skills Resume Interviewing Customer Service 300

Office Dynamics

NOVEMBER 22, 2016

And in my nearly 20 years around the administrative staffing industry, I had heard only fantastic things about the conference. One thing I want to emphasize is that there’s no time like the present to show just how revolutionary you can be. Continue pursuing opportunities to learn and be challenged. Without a doubt.

OfficeTeam 100

OfficeTeam Learning Administrative Professionals Customer Service 100

Success

JUNE 8, 2022

It just clicked, and I understood that Gen Z and millennials were learning differently… At the company I left to pursue this, [the younger employees] didn’t do traditional learning. They did learning snacks, short snippets.”. But… it’s great for customer service and for live media.”. A Social Business.

Social Media 264

Social Media Agencies Calendars Forms 264

BMT Office Administration

JULY 30, 2024

While employers can turn to training programs to teach employees new hard skills (like how to use a generative AI tool), soft skills are more inherent to an employee’s personality, which means they can be difficult to learn (but not impossible). Also, some soft skills matter more than others in the digital workplace.

Skills 52

Skills Customer Service Project Management 2020 52

LEADERASSISTANT.COM

DECEMBER 17, 2023

Leslie Martinez is a longtime executive assistant in the financial services industry, and is passionate about helping EAs. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 78

Restaurants Customer Service Budget Networking 78

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Concetta M. LEADERSHIP QUOTE Love is in the details. Concetta holds a B.S.

Restaurants 87

Restaurants Customer Service Budget Interviewing 87

LEADERASSISTANT.COM

JULY 16, 2023

Monica Martin is a longtime assistant in the aerospace engineering industry. She has 36 years of administrative experience, focused in the aerospace engineering industry. LEADERSHIP QUOTE Great leaders find ways to connect with their people and help them fulfill their potential.

Restaurants 74

Restaurants Customer Service Budget Interviewing 74

LEADERASSISTANT.COM

DECEMBER 3, 2023

Previously, she managed the Office of the CEO at Complex Networks and has held various executive assistant positions within the advertising and creative industries. Outside of her career, she is passionate about community building, which she does through her celebrity assistant group, Assistants Anonymous.

Networking 79

Networking Restaurants Customer Service Budget 79

LEADERASSISTANT.COM

JUNE 11, 2023

Caroline Rice is a c-suite executive assistant with 20+ years of experience successfully managing the administrative needs of top executives across several industries, including Wall Street.

Restaurants 79

Restaurants Customer Service Budget Interviewing 79

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Customer Service 40

Customer Service Training Expenses Confidence 40

LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting.

Goals 75

Goals 2004 Restaurants Customer Service 75

LEADERASSISTANT.COM

MARCH 12, 2023

In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. LEADERSHIP QUOTE Leadership isn’t about having all the right answers. It’s about having all the right questions.

Management 98

Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

MAY 21, 2023

Yvette Nieves has been an Executive Assistant for 25+ years in multiple industries. The diversity of her position offers her learning opportunities as and she supports and collaborates with C-Suite level executives, upper management and colleagues.

Restaurants 79

Restaurants Customer Service Budget Interviewing 79

LEADERASSISTANT.COM

AUGUST 6, 2023

With the unique ability to walk into an unfamiliar business, quickly learn and assess how to improve the team and execute lasting changes, this is exactly what Maggie has been doing year after year throughout her career.

AT&T 76

AT&T Restaurants Customer Service Budget 76

LEADERASSISTANT.COM

JUNE 18, 2023

In this episode of The Leader Assistant Podcast , Janice talks about working with founders, remote work as an assistant, aspiring to be a chief of staff, and working in the cryptocurrency industry. LEADERSHIP QUOTE If you don’t like something, change it. If you can’t change it, change your attitude.

2019 78

2019 Restaurants 2020 Customer Service 78

LEADERASSISTANT.COM

MAY 14, 2023

Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management. Annie has made it her focus to help assistants achieve their goals and manage everything on their plates, while finding freedom from overwhelm and burnout.

Confidence 81

Confidence Interviewing 2019 Restaurants 81

LEADERASSISTANT.COM

MAY 28, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. She grew up in England but was always passionate about Europe and learning foreign languages. During her career, Jennifer has assisted high level executives in a variety of industries.

2016 86

2016 Restaurants Customer Service Interviewing 86

LEADERASSISTANT.COM

MARCH 5, 2023

Following her retirement from military Service, she started a one-woman business providing virtual administrative support to retired General Officers and independent consultants in the defense industry. During the COVID shutdown, she watched businesses struggle with navigating a remote workforce.

Administrative Professionals 85

Administrative Professionals Retirement Restaurants Travel 85

LEADERASSISTANT.COM

AUGUST 20, 2023

Victoria also has career experience in the tech industry. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Stress 74

Stress Restaurants Customer Service Budget 74

Service Untitled

MARCH 2, 2012

Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Nowadays customers have the Internet at their fingertips – plenty of other places to go in hardly a nanosecond. What do people look for when they shop?

Customer Service 40

Customer Service Twitter Facebook Learning 40

LEADERASSISTANT.COM

JULY 23, 2023

Michelle has built a strong reputation as a confident, experienced Administrator who is committed to improving and elevating the EA industry. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.

Administrative Professionals 82

Administrative Professionals 2023 Finance Restaurants 82

Allwork

JULY 22, 2024

What you’ll learn Master the art of overcoming burnout in the workplace. Learn to diagnose and treat burnout effectively. You’re present, but you are not actually passionate and engaged in the work in such a way that you’re giving your best self in the process. I often see it like this.

AT&T 284

AT&T Health Customer Service Training 284

Service Untitled

NOVEMBER 14, 2011

Obviously the video didn’t last long; it was pulled from the Internet, but besides being somewhat amateurish and mildly ludicrous, the theory of presenting the proper solutions to customers based on their needs still rang through as truth. P – Present (solution). It is called “Core Training.”

Customer Service 40

Customer Service Training Promotion Learning 40

Service Untitled

DECEMBER 10, 2010

Ask your readers as you send out regular emails, what kind of information they want to learn. Take care of your customers and attract new ones. Be a “go to&# provider for guides, reports, and information about your industry. Customer Appreciation Day. Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Allwork

JUNE 29, 2023

Retaining customers is not only beneficial for fostering a sense of community but also for maximizing your profits. The onboarding process presents a valuable opportunity to create a lasting impression while preventing any potential friction or frustration that could drive new members into the arms of competitors.

Social Media 261

Social Media 2025 Collaborate Promotion 261

Worxbee

MARCH 15, 2021

For example, consider the interpersonal skills of someone in their first customer service role. They may be able to do the job, but sometimes shy with customers. On the other hand, someone with years of customer service experience is often more seasoned and confident.

Skills 52

Skills Customer Service Training Environment 52

Allwork

MARCH 4, 2024

What you’ll learn Master conflict resolution skills for a harmonious workplace dynamic. And I learned so much more through my professional maturity, because in talent acquisition, you’re the face of the company when it comes to a candidate. I wanted to grow with some industry experience. And so I interned there.

AT&T 246

AT&T Stress International Training 246

Make or Break Moments

APRIL 15, 2010

You probably have a fairly complete profile and have made several connections with co-workers, past employers and a few colleagues in your industry. The group directory allows you to search for groups by location or industry. Right now I’m using two of my groups to gather stories for my Hate My Customer project.

Customer Service 100

Customer Service 2009 2010 Social Media 100

Make or Break Moments

JULY 1, 2010

So I was recently befuddled when I received this lovely recommendation after giving a presentation at Podcamp Ohio : “I attended one of Deborah’s speaking sessions and she is amazing! I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools.

2009 100

2009 Customer Service Social Media 2008 100

LEADERASSISTANT.COM

OCTOBER 29, 2023

Her strong work ethic and her own experience as an executive assistant in the corporate world has formed her into the leader she is today in the staffing and marketing industry. In what industry? And really learning that practice of discipline to make sure that your time is productive? Jeremy Burrows 3:57 Nice.

AT&T 73

AT&T Retirement Travel Networking 73

Practically Perfect PA

JULY 15, 2015

I will be presenting on this very topic at the conference. A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers. I hope to see you there… remember it is free to attend for all Practically Perfect PA readers! .

Travel 100

Travel Suppliers Attire Dropbox 100

Who's the Real Boss?

APRIL 12, 2020

Regardless of the industry, with many states and countries now in some form of lockdown, the impact that the virus is having on businesses, regardless of what they do, is catastrophic (well, except for the ones that manufacture hand-sanitizer!). The post Epic pandemic?

Resume 52

Resume Skills Customer Service Payroll 52

Allwork

JULY 3, 2023

Guest Episode Video Transcript Jamie Hodari CEO and Co-founder of Industrious Meet Jamie Hodari, a visionary entrepreneur dedicated to redefining the modern workplace. As the CEO and co-founder of Industrious, Jamie has led his company to become the highest-rated workplace-as-a-service provider in North America. Are you ready?

AT&T 246

AT&T Environment 2017 Travel 246

Service Untitled

JULY 19, 2011

The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW. In the luxury brands, Lincoln scored at the bottom.

Customer Service 40

Customer Service 2011 Holidays Expenses 40

LEADERASSISTANT.COM

NOVEMBER 26, 2023

My hobbies are podcasting, beer, music, crypto, stocks, and entrepreneurship. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Email 66

Email Management Confidence Policies 66

Allwork

APRIL 8, 2024

Karen Condi Karen Condi, the visionary founder of Allwork.Space, brings nearly two decades of shared workspace and co-working industry experience to the table. Her expertise in leadership has made her a sought-after thought leader and resource in the industry. Stay tuned for the surprising reality. Good to see you today.

AT&T 246

AT&T Home Office Restaurants FedEx 246

Office Dynamics

OCTOBER 25, 2009

The 16th Annual Conference for Administrative Excellence was one of our best ever thanks to our fabulous speakers, energetic attendees, and the fantastic customer service from Red Rock Resort and Spa. Joan Burge will be blogging about each topic this week so be sure to check out the blogs and learn some notable tips.

2010 100

2010 Customer Service Gifts Networking 100