Small Business CEO

FEBRUARY 15, 2017

Reinvigorating Customer Service in the Tech Industry. The tech industry is often highly impersonal — especially among companies that sell digital goods. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. …

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JUNE 18, 2024

Notably, the list of employers covers a wide range of fields, such as healthcare, computer and IT, accounting and finance, and customer service, among others, signaling steady opportunities across industries for remote work despite surveys indicating growing concerns around return-to-office mandates. Customer Service 9.

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NOVEMBER 6, 2023

Zoe Ellis Moore is a pioneer in the commercial property industry with over two decades of experience. Her deep understanding of the industry trends and her unwavering dedication to providing top-notch commercial spaces make her a valuable guest on the Future of Work podcast. Myth #2: Flexible workspaces are just a passing trend.

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JULY 3, 2023

Guest Episode Video Transcript Jamie Hodari CEO and Co-founder of Industrious Meet Jamie Hodari, a visionary entrepreneur dedicated to redefining the modern workplace. As the CEO and co-founder of Industrious, Jamie has led his company to become the highest-rated workplace-as-a-service provider in North America.

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Success

MARCH 5, 2025

As a result, employees now have the opportunity to explore new in-person roles that emphasize marketing and customer service qualities. For others, now might be the time to make a bold move into industries where retail experience can thrive. Yet, the first step is understanding how retail businesses around you are evolving.

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AUGUST 8, 2024

To thrive in the evolving coworking industry, operators need to become indispensable in members’ professional lives. What the latest in tech innovation means for the shared space industry. How To Make Your Coworking Space Their Only Choice Don’t get stuck playing the preference game. How Is AI Changing Coworking Management Software?

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FEBRUARY 16, 2023

In the coworking industry, AI-based forecasting provides a way for businesses to anticipate any potential budget deficits in advance and adjust accordingly. AI software can help coworking spaces track bookings, report problems, and easily provide credit/refunds to customers.

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JANUARY 3, 2024

Coworking spaces are increasingly aligning with the hospitality industry rather than traditional real estate, focusing on service and experience rather than just property transactions. If Elon can change the atmosphere of another planet, surely we can move coworking/flex into the workplace hospitality industry. Not convinced?

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SEPTEMBER 13, 2024

Attendees, including industry giants like Anant Yardi and up-and-coming visionaries, converged to discuss the transformative trends reshaping the flexible workspace sector. Allwork.Space attended the 2024 Global Workspace Association (GWA) conference this week in Phoenix, Arizona to bring you the latest coworking industry news and trends.

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SEPTEMBER 24, 2024

To address these challenges the report highlights four key pillars essential for effective job transitions across the global workforce: reskilling and upskilling, improving employee-employer matching, ensuring worker safety nets, and multistakeholder collaboration to break through industry barriers.

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SEPTEMBER 12, 2024

Quantum computing would provide unparalleled computational power, revolutionizing industries such as financial services, healthcare, supply chain logistics, cybersecurity, and AI/machine learning. These advancements can drive innovation across technology and manufacturing industries. Will the workforce be able to keep up?

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JULY 14, 2023

It also highlights the potential impact of AI systems on various industries in the workforce. As AI tools become increasingly prevalent in various industries, including customer service, content generation, and decision-making processes, it will be important to ensure that these systems provide accurate and reliable information.

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FEBRUARY 13, 2024

Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you. Industries such as information technology, healthcare, education, marketing, and customer service are just a few domains where remote work flourishes.

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Success

OCTOBER 31, 2023

Although soft skills won’t replace technical know-how in some positions and industries anytime soon, many hiring managers are eager to find a candidate with technical expertise who can also complete tasks effectively and get along with team members. Soft skills are personality traits or behaviors that can be hard to define.

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OCTOBER 12, 2022

Inflation has caused about 2 in 3 employees to consider taking drastic action, such as switching jobs (23%), switching industries (18%) or going back to school (16%). The top industries in which workers say they lack income for basic needs include: . Customer service (53%) . Healthcare (55%) . Education (51%) .

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JULY 5, 2023

What’s going on: Labor Department data has shown that service-industry workers, lower-income workers, and employees without degrees are all clocking in more hours working from home than before the pandemic, according to The Wall Street Journal.

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JULY 26, 2023

times more likely than men to need to change jobs due to AI technology impacting industries with lower-wage jobs, according to the New York Post. The analysis estimates that certain industries with high representation of women, such as office support and customer service, could face significant job losses.

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FEBRUARY 27, 2024

AI is poised to massively boost the global economy and provide professionals across industries with tools to enhance their careers. Currently, 91% of leading global companies are continuously investing in the AI industry, and by 2030, AI is estimated to contribute $15.7 trillion to the global economy.

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JULY 26, 2022

FlexJobs has identified the top companies and industries that support a work-from-anywhere lifestyle. . Customer Service . Analyzing its own database, the company was able to identify the companies that posted the highest number of work-from-anywhere jobs between January 1, 2022 and June 30, 2022. . Marketing . Bilingual .

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NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Success

OCTOBER 19, 2023

Network expansion : Build professional connections with peers, industry stakeholders and clients. Adaptability: Effectively manage unexpected changes such as industry shifts and technological advancements with new skills. Take advantage of these opportunities including industry-related webinars. Don’t be shy!

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SEPTEMBER 7, 2023

There are also plenty of opportunities outside the industry to consider for next steps. In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service. increased by 10% in Q2 of 2023. Do you see the opportunities?

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JUNE 1, 2022

With 10Gb back-lines, BE’s connectivity guarantee instantaneously ensures continuity of service and prevents clients from suffering any downtime. . All this comes as part of BE’s renowned all-inclusive pricing package, rather than charging clients additional fees which is the industry norm. .

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JULY 17, 2024

“Instead of being a one-dimensional account manager from the tech field, become a multidimensional account manager who has sat at the table in tech, manufacturing and other industries and therefore has a broader base of experience to draw upon in future roles,” she says.

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Small Business CEO

JANUARY 4, 2019

Customer service is vital to the success of a company in any industry. Poor customer service can lead to lost customers, low levels of customer loyalty, and bad publicity. Unhappy customers tend to talk, whether to their friends and family members or in the form of online reviews. as you can.…

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SEPTEMBER 8, 2024

The following examples demonstrate how workers and employers in all industries can perform small acts of kindness at work that make a big difference in both their own lives and in the lives of others. According to Zhou, “One of our customer service representatives… went above and beyond for a customer in need. Only 25.1%

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JUNE 13, 2024

workers , and many high-profile industry leaders, endorse the idea of a four-day workweek. However, some industries stand to gain more than others, particularly those characterized by service-oriented tasks such as software development, content creation, marketing, and legal services. 92% of U.S.

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JANUARY 30, 2023

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) will probably never change. Keep an open mind.

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OCTOBER 11, 2021

We had a sign at our industrial engineering shop. Read trade journals in your industry. But examine other industries too. Thanks to platforms such as Facebook, LinkedIn, and YouTube, virtually every industry and interest has an online community. It simply stated, “ Never Stop Innovating.” You’ve heard it before.

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FEBRUARY 15, 2024

The relative importance of hard skills vs. soft skills can vary between industries and positions. Technical expertise provides direct, objective evidence of an individual’s ability to excel in tasks required for excellence in specific industry roles. So how do they differ?

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AUGUST 8, 2023

With Nexudus’ latest release, coworking and flex workspaces of all sizes can unlock the true potential of artificial intelligence to streamline help desk processes and transform their customer service experience.

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OCTOBER 3, 2021

If potential customers don’t understand what differentiates your business from all the others in your industry, they’re likely to be shopping based on price or convenience, rather than choosing your company and staying loyal. You, the small biz entrepreneur, are face-to-face with your clients.

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MARCH 13, 2024

Lower costs and untapped markets in rural areas enable cost-effective operations for coworking spaces, providing economic and community growth through supporting niche industries and fostering local connections. Coworking operators should customize their offerings to align with local interests, industries, and working styles.

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The Small Business Blog

MAY 4, 2017

We’ve provided several key ways to build customer loyalty and help make your key customers into regulars. Making customers feel special. A first important way to build loyalty with your customers is to make them feel special. Small businesses also usually go hand in hand with local business and local customers.

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Tips From T. Marie

SEPTEMBER 19, 2023

Customer Relations Services: Put your people skills to work by assisting clients in delivering exceptional customer service that leaves their customers delighted. This can even extend to providing lead-generation services for clients. Podcast Manager: Podcasts are all the rage!

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Success

JUNE 30, 2021

Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. A word of caution: scores vary across industries and departments.

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AUGUST 28, 2022

Whether they are directors of happiness or chief happiness officers, their biggest priority is making people look forward to work every single day—regardless of their industry. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids.

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