The Small Business Blog

MARCH 23, 2010

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Success

AUGUST 28, 2022

We have people that could work for Google, Twitter, Facebook, wherever,” says Slone’s supervisor Jenn Donahue. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. But they stayed here, and I honestly think she’s the reason.”. * * *.

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Success

JULY 17, 2024

Credit unions want their frontline workers to have more than just expertise in operations—they also need experience in sales and customer service, and maybe even loan serving. You need to be able to look at the market and decide if you might need the new certification Google offers, she says.

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Success

AUGUST 16, 2021

Customer discount codes for marketing campaigns, reliable inventory tracking and strong customer service are all part of the package. But for the convenience of your customers, Shift4Shop allows you to accept Apple Pay and Google Pay. And the payment platform supports all major credit cards and PayPal.

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Allwork

SEPTEMBER 11, 2023

Companies that have successfully incorporated gamification into their recruitment campaigns include Google (they used a software-writing competition to discover new talent) and the Marriott Hotel (they request candidates to “run” a virtual hotel via their Facebook page).

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Allwork

AUGUST 31, 2023

Tools like Google PageSpeed Insights and GTmetrix can help you whip your site into speedster shape. Tools like BrowserStack and Mobile-Friendly Test by Google can be your sidekicks here. Shine in Search: SEO Best Practices Ever heard of “Google it”? Google Analytics and Hotjar are your trusty magnifying glasses here.

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Success

OCTOBER 11, 2021

Create a positive company culture and constantly improve your customer service. Word spreads wider than you may know, and not only in Yelp and Google reviews. Poor ethics and lack of honesty are like a rot. They can begin with one unethical decision and metastasize throughout the company.

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Success

SEPTEMBER 6, 2021

Google Trends will compare search terms and rank them by popularity over time and country. Google Keyword Planner helps you input a product or search term and find related, and ideally underserved, audiences. Any less and you attract too many needy customers. More, and they will expect white-glove customer service.

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Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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Make or Break Moments

JUNE 4, 2010

What did you find? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name?

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SEPTEMBER 18, 2024

But that’s no matter, as they have only become more powerful, courtesy of apps like Google Calendar. Google Calendar is the best calendar app for millions of people, with one of the primary reasons being its simple and unsophisticated interface. Check them out and decide which ones might be the best productivity apps for you in 2024.

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Service Untitled

FEBRUARY 14, 2013

In the past the car buying experience has often been historically tainted by obnoxious salesmen, false advertising, and inferior customer service once a buyer signed on the dotted line and drove away. Possibly Related Posts: Is British Airways providing better customer service or are they stalking you?

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Success

JUNE 8, 2022

In December 2021, tiktok.com became the world’s most popular web domain , bumping Google—and its entire suite of services—down to the No. But… it’s great for customer service and for live media.”. It tends not to have as much engagement for businesses and requires a consistently high volume of content.

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Office Dynamics

JANUARY 13, 2016

Salesforce cites data from a paper published by Forrester stating that 42 percent of customer service representatives are unable to efficiently deal with customer issues due to outdated user interfaces and other forms of archaic systems. Make your everyday operations more efficient: Google Docs.

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Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Service Untitled

FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Listen to the problem.

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Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

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Service Untitled

AUGUST 7, 2012

Although someone who loves your service may only tell one or two new potential customers, the flip side of dissatisfied customers can wind up with the loss of 20 customers – both current and in the future. So what’s a local merchant to do to cultivate their customers’ loyalties?

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Allwork

MARCH 22, 2023

Automation can also be used to reduce costs, increase efficiency, and improve customer service. Organizations should also examine their current work processes and look for areas of improvement, such as encouraging asynchronous collaboration on platforms like Google Chat and Teams.

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Service Untitled

SEPTEMBER 30, 2013

Amazon is stepping up the customer service game for users of the new Kindle Fire HDX. So if you’re confused by the predecessors and have used YouTube videos or Googled your questions for years, the new age of customer service may be setting Amazon apart from their competition.

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The Small Business Blog

AUGUST 31, 2010

People use Google to search for products on both a local and national scale, if your business isn’t online then you are missing out on the 80% of people who turn to the Internet to find businesses to help them. Customer Service : When talking about putting your business on the map, customer service may seem like an alien thing to mention.

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Success

SEPTEMBER 1, 2023

Missed appointments, negative Google reviews, client cancellations, etc. Annette Garsteck , a Hudson, Ohio-based career reinvention coach who empowers women, has more than 20 years of experience as a leader in training and customer service at global Fortune 500 and world-class healthcare firms.

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LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

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Eat Your Career

NOVEMBER 17, 2011

In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. And isn’t her role (primarily) to provide outstanding customer service? Post on Google Buzz.

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LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

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Small Business CEO

JULY 1, 2013

Positive reviews from sites such as Yelp, Foursquare and especially Google Places (aka Google Plus Local) not only further boost your search engine rankings, they also provide customers with the confidence they need to get out their credit cards. If the customer’s stubborn and irreconcilable, ask Google to delete the message.

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Small Business Labs

DECEMBER 11, 2013

iBeacon is a location-based technology service that allows Apple to send information to the iPhones of their in-store customers. This could include customer service notifications, special upgrade offers or other personalized marketing messages. Apple recently started using their iBeacon technology in their 254 U.S.

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Allwork

JULY 22, 2024

I didn’t have Facebook, Instagram, Google, you know, any of those things. It’s hard to have good customer service if you’re hating your own life. That’s the only way I can put it. They’re just more. They have more information. I didn’t have that type of Inf.

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The Small Business Blog

FEBRUARY 23, 2010

Leverage Social Bookmarking – Google trusts sites more if visitors bookmark them. The growth of social bookmarking services, such as Del.icio.us Keep Google in the loop – consider sending Google an XML sitemap which shows your site’s coding each time you make an update. or StumbleUpon, makes this relatively easy to do.

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LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

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Stephanie LH Calahan

JULY 1, 2011

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

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The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

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LEADERASSISTANT.COM

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

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LEADERASSISTANT.COM

SEPTEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

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Office Dynamics

JULY 9, 2013

In fact, according to a recent story on Mashable.com , the Facebook app has surpassed Google Maps as the most used mobile app in the United States. Encourage customers or colleagues to ask questions on your target social profile; when you respond, your entire audience will be able to see the information.

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The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0

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