The Small Business Blog

MAY 4, 2017

We’ve provided several key ways to build customer loyalty and help make your key customers into regulars. Making customers feel special. A first important way to build loyalty with your customers is to make them feel special. Small businesses also usually go hand in hand with local business and local customers.

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Success

AUGUST 16, 2021

Customer discount codes for marketing campaigns, reliable inventory tracking and strong customer service are all part of the package. With WordPress serving more than 30% of online stores, you’ll easily set up the initial website yourself or find a gifted designer who can. Try Zyro for free. Try WooCommerce for free.

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Make or Break Moments

SEPTEMBER 15, 2010

Here’s the daily quote from my “Women Who Do Too Much&# calendar that was a gift this past Christmas. We certainly get confused about what service really is and who is being served. Yet, everyone agrees that service is a good thing. Someone trying to tell me something? That struck a chord for me when I read [.].

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LEADERASSISTANT.COM

MARCH 26, 2023

In this episode of The Leader Assistant Podcast, Mariah talks about seeing the assistant role as a viable career, discovering and using your gifts to support your executive, and nurturing a community of growth for an assistant team. LEADERSHIP QUOTE Don’t let anyone think less of you because you are young.

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Make or Break Moments

MARCH 15, 2010

The book goes on to talk about how to view the valleys of life in a more realistic, sensible way and to appreciate the gifts we have even in our hard times. And when we are on top of the world to make sure we don’t get too full of ourselves and simply enjoy every moment for the gift that it is.

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Make or Break Moments

JANUARY 13, 2010

Each day is a gift for which we should be thankful. And our customers, our employees, our vendors and especially our families can easily tell over which land we preside. We should be thankful for what we have and see each person, situation, and moment as a gift from God. (He Thanks for writing this blog! Have a blessed day!

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Make or Break Moments

JULY 28, 2010

And yet the product he is selling is geared towards those wanting to provide a retrospective of someone’s life- perhaps a gift you give toward the end of someone’s life. Moments when you begin to develop a lifelong relationship with your customer. A sensitive product.

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Service Untitled

APRIL 11, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

APRIL 10, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

JANUARY 18, 2012

.” It wasn’t until weeks later that customers found out their orders were going to be delayed, were “no longer available” or the order had been “canceled.” On the Customer Service Scoreboard, there were 300 negative comments out of 336 (89.2%) while positive comments numbered 36 out of 336 (10.71%).

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Service Untitled

SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Eco-Office Gals

OCTOBER 21, 2010

I have worked with PFL on several client projects and they have all been impressed with the quality of product delivered to them and the Customer Service is top-notch! So, what does this have to do with my gift to you? free service hours only apply to purchases made though the Eco-Office Gals affiliate links provided.

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Service Untitled

FEBRUARY 7, 2011

If you’re in business, you’re in customer service, and direct employee satisfaction and customer satisfaction are ultimately intertwined. Even when the company he worked for was forced to downsize and economize on expenses, there were still gifts and dinners to highlight employee recognition.

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

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Service Untitled

DECEMBER 12, 2012

Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense. What we don’t like however, are problems with the merchandise or services we purchase. For many shoppers, the local mall is the venue of choice for holiday gifts.

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Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? Make or break moments are those times when we have the opportunity to build a relationship with our customers or times when we do something that harms that relationship forever.

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Service Untitled

MAY 11, 2011

Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone. Why not keep your customers and clients informed of all changes – depending on your type of business, and rarely do things ever stay the same. What do they think about your business?

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Service Untitled

MAY 10, 2011

Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone. Why not keep your customers and clients informed of all changes – depending on your type of business, and rarely do things ever stay the same. What do they think about your business?

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Service Untitled

NOVEMBER 28, 2012

Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? A: We’ve got a vast list.

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Service Untitled

DECEMBER 10, 2010

. - Take care of your customers and attract new ones. Think about buying some small branded useful gifts to give out as promotions; key chains, cups, coolers, umbrellas, etc. Customer Appreciation Day. Finding your first customers using great customer service The hardest part of succeeding in a new business is.

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Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Service Untitled

AUGUST 7, 2012

Although someone who loves your service may only tell one or two new potential customers, the flip side of dissatisfied customers can wind up with the loss of 20 customers – both current and in the future. So what’s a local merchant to do to cultivate their customers’ loyalties?

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Make or Break Moments

JULY 1, 2010

And then she gave me the best birthday gift ever… “Would you be willing to be on a panel with Chris Brogan ?&# Absolutely. Just tell me when and where. Sheila’s online radio show airs on Thursdays and she offered me the date of August 12, 2010. Would I???? You betcha! The giving just keeps coming back and back and back.

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Success

DECEMBER 21, 2022

I’m working on taking time off for visits, but in the meantime I’ll reconnect the old-fashioned way by writing, sending cards throughout the year; little gifts the family might enjoy, too. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Too short, indeed.

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Service Untitled

NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. For the complete list of Consumer Reports “naughty” and “nice” list, please click here.

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Success

MAY 8, 2023

“As parents who often travel with family, we know and love Kimpton boutique hotels that are cool yet offer family-friendly perks like welcome gifts, Micro Kickboard scooter rentals and kid-style dining, to name a few,” says Julie Hawksworth, CEO and founder of Micro Kickboard. Kids can use the scooters while sightseeing around town.

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The Small Business Blog

JULY 26, 2017

Help and encourage your staff to be experts in the hotel’s services and customer services. Send a thank you email a day after they make a reservation, and deliver personal customer service that makes them feel appreciated from the moment they check in.

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Success

AUGUST 25, 2021

Should you be an accountant and crunch numbers all day because it will pay your bills, or should you look for a customer service job that will put your gift of gab front and center? Maybe you’re someone who can talk to anyone and you’re the best listener in your friend group.

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Service Untitled

MAY 14, 2012

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Having the company focused on customers and fulfilling their needs and wants without just focusing on the profit of each business exchange.

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Eco-Office Gals

JANUARY 14, 2013

However, just like with those who bring in their own cups, if you do purchase a reusable Starbucks one, the customer service team will still rinse it out with boiling water before each use (for those who are as interested in cleanliness as you are the environment). Related posts: Green Gift Giving: Great Eco-Office Gift Ideas.

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Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. It’s that extra touch; those extra steps you take to make every client feel special, like they are your main priority. Invest yourself in your client’s business.

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LEADERASSISTANT.COM

DECEMBER 31, 2023

(Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift.

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LEADERASSISTANT.COM

NOVEMBER 19, 2023

LEADERSHIP QUOTE To give anything less than your best, is to sacrifice the gift. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Office Dynamics

DECEMBER 7, 2011

P.S. Free Bonus Gift. He has more than 30 years’ experience in business and manufacturing, primarily in the areas of management, customer service, training, and business writing with U.S. Register for this unique webinar TODAY. Sincerely, Alice Bumgarner. Editor, Administrative Professional Today.

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Eco-Office Gals

NOVEMBER 28, 2010

When researching for a host they topped the list with their 130% wind powered hosting, but I quickly discovered their customer service & uptime is top notch! Finally, Stay tuned to Eco-Office Gals this week for more Green Gift Giving Giveaways just in time for the holidays! Don’t Forget! Extra Viral Discount!

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The Small Business Blog

DECEMBER 14, 2009

The small gain, along with a fifth straight increase in sales, raised hopes that businesses will begin restocking their depleted shelves, helping… Most small businesses plan no ‘09 bonuses, survey shows : More small-business employees can expect no end-of-year bonuses or gifts for 2009.

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Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? You can’t handle the website, sales and marketing, customer service, bookkeeping and taxes, build partnerships, and grow the business by yourself. Sales, discount codes and free gifts.

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