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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

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Can Starkey’s Latest Hearing Aid Technology Save Conversation?

Success

While it occurs most often in older adults—according to the World Health Organization, over 25% of people over 60 have some form of hearing loss—hearing challenges are increasing across all generations. billion people will have some form of hearing loss by 2050. The World Health Organization also estimates that almost 2.5

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

TikTok has quickly evolved past the 15-second dance routines and other short-form videos that ushered it into popularity. This data is especially important when considering that 74% of all consumers rely on social media for purchasing decisions, and nearly half use the platforms to discover new brands. Learn the Mechanics.

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Customers Have to Pay at Claire's

Make or Break Moments

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

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The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year ! How much is that costing you? It all starts with the relationship!

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Do You Fill Your Employee's Bucket? » Make or Break Moments

Make or Break Moments

Were they suggesting a second pair purchase? During a lull in the afternoon, I mentioned the fact that they really just filled out order forms. Were they making recommendations based on those facts? Did they recommend lens treatments like scratch protection, tinting and ultraviolet ray protection?

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Zappos customer service ‘core values’ sets record for longest call

Service Untitled

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. And to Shaea’s credit, the caller did purchase a pair of Ugg boots.