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Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. Digg Furl Netscape Yahoo!
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. Digg Furl Netscape Yahoo!
These are generally focused on sales activities, but also encompass other critical business functions such as customerservice, marketing and technical support. Often, CRM includes a system to generate ‘cases’ – issues reported by the customer which require an investigation to prevent reoccurrence.
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Getting a better price is especially easy to do right now, since suppliers are tripping over themselves to get business. Get better payment terms by negotiation.
Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. Be ruthless with your filing. « WinWeb Pitch of the Week – Digistar Solutions The Customer Is Always Right! Use a specific business calendar to keep a reminder of your schedule.
» « Previous Entries This entry was posted on Friday, August 11th, 2006 at 9:33 am and is filed under Accountants/CPAs , WinWeb. It is not often that one can find a partner, which fits in so perfectly with our own development focus. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
So instead of digging through file folders and your “sent&# email, here are five suggestions for setting up quick and dirty business processes and organizing your information for easy access:… &# Being organized from day one will save you a lot of time and help you to stay focused on your business – not your office.
« Why Your Small Business Needs A SWOT Good CustomerService Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. If you have additional tips, please share them in the comments section. Ignore your spendings on CS & u’r toast.
CIT Group Files for Bankruptcy Protection : Small Business Loan Giant Has Struggled for Months to Stay Afloat; 5th Biggest Bankruptcy Filing in History Free cash for your business : When hunting for cash, desperate small business owners may find themselves sucked into buying books and software packages promising “Billions in Free Grants! .
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Theodore Levitt (1925-2006) US management theorist, Inc (February 1981) To view previous quotes, click here « Small Business World News Round-up – 2009/11/10 Top 5 Website Design Tips » « Previous Entries This entry was posted on Saturday, November 14th, 2009 at 7:35 am and is filed under Business Quotations.
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Rupert Murdoch (b.
&# by Stefan Töpfer on Nov 28, 2009 « WinWeb Announces £10′000 Business’09 Finalists Dubai World – British Banks Building Castles In The Sand » « Previous Entries This entry was posted on Saturday, November 28th, 2009 at 11:42 am and is filed under Balderdash. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Clare Short (b.
1917) US comedienne To view previous quotes, click here « Top 5 Tips on Making Big Changes New Year – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, December 29th, 2009 at 7:00 am and is filed under SME-Blog. Phyllis Diller (b. Digg Furl Netscape Yahoo!
» « Previous Entries This entry was posted on Thursday, September 28th, 2006 at 12:28 pm and is filed under Balderdash. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
» « Previous Entries This entry was posted on Thursday, September 10th, 2009 at 7:00 am and is filed under Business Ideas. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
The recent downturn has made companies think twice about who they are dealing with and has made them potentially more likely to switch suppliers. Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. Perhaps to your firm? Digg Furl Netscape Yahoo!
Even if you have staff – outsourced of employed – doing your bookkeeping and organize the payments for you, you need to make the decisions of when your suppliers get paid, so you can control your cash-flow. Am I in control of my spending or have I abdicated this function to someone else? Digg Furl Netscape Yahoo!
Ethics And Small Business » « Previous Entries This entry was posted on Thursday, October 18th, 2007 at 9:26 am and is filed under Accountants/CPAs , Question & Answer , Small Business / SOHO , Sole-Trader , Suppliers , start-up in business. You can follow any responses to this entry through the RSS 2.0
« Good CustomerService Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customerservice will go a long way.
« Top 5 Website Design Tips Small Business World News Round-up – 2009/11/17 » « Previous Entries This entry was posted on Monday, November 16th, 2009 at 2:51 pm and is filed under Finance. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. Find out more and watch business videos @ WinWeb TV « How To Make This Recession Work For Your Small Home Business. Digg Furl Netscape Yahoo!
« Small Business World News Round-up – 209/11/24 Lord Alan Sugar:&# I have nothing further to say to you…!&# » « Previous Entries This entry was posted on Tuesday, November 24th, 2009 at 6:41 pm and is filed under WinWeb. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
To view previous quotes, click here « New Year – Small Business Quote of the Week Top 5 Tips on Building a 6 Month Cash Reserve » « Previous Entries This entry was posted on Saturday, January 9th, 2010 at 7:45 pm and is filed under Business Quotations. You can follow any responses to this entry through the RSS 2.0
» « Previous Entries This entry was posted on Monday, January 25th, 2010 at 7:10 am and is filed under Business Checklists. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
» « Previous Entries This entry was posted on Monday, February 15th, 2010 at 7:03 am and is filed under Business Checklists. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
Good Business: A Reputation of Integrity » « Previous Entries This entry was posted on Monday, March 8th, 2010 at 7:00 am and is filed under Business Checklists. « Don’t Let Empty Pockets Hold You Back! You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
» « Previous Entries This entry was posted on Monday, April 5th, 2010 at 7:00 am and is filed under SME-Blog. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
» « Previous Entries This entry was posted on Tuesday, April 27th, 2010 at 9:58 am and is filed under WinWeb. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
» « Previous Entries This entry was posted on Thursday, May 13th, 2010 at 7:30 am and is filed under SME-Blog. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
« The Centre of Your Small Business Top 5 Ways of Maintaining Virtual Relationships » « Previous Entries This entry was posted on Saturday, May 22nd, 2010 at 7:28 am and is filed under Pitch of the Week. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
« Social Media Basics for Bootstrap Businesses Top 5 Tips for Hands-On Leadership » « Previous Entries This entry was posted on Saturday, May 29th, 2010 at 7:30 am and is filed under Pitch of the Week , WinWeb. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
« Working From Home Basics Top 5 Tips for Using Technology in Marketing » « Previous Entries This entry was posted on Saturday, June 5th, 2010 at 7:30 am and is filed under Pitch of the Week , WinWeb. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Top 5 Tips for Running a Successful Business Website » « Previous Entries This entry was posted on Saturday, June 12th, 2010 at 7:36 am and is filed under Pitch of the Week , WinWeb. « Is Your Business Blogging? You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
« A Personal Invitation to the Launch of The Business Incubation Centre, Luton Top 5 Biz-to-Biz Sales Tips » « Previous Entries This entry was posted on Saturday, June 19th, 2010 at 7:30 am and is filed under Pitch of the Week , WinWeb. You can follow any responses to this entry through the RSS 2.0
« Finding Your Feet In The Business World Top 5 Ways of Increasing Business Speed » « Previous Entries This entry was posted on Saturday, July 17th, 2010 at 7:30 am and is filed under Pitch of the Week , WinWeb. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
« Being In Business Means Being Online Top 5 Tips for Writing Content for a Small Business Website » « Previous Entries This entry was posted on Saturday, July 24th, 2010 at 7:30 am and is filed under Pitch of the Week , WinWeb. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
« The Inception of a Business Idea WinWeb Pitch of the Week -Domoticware » « Previous Entries This entry was posted on Friday, July 30th, 2010 at 10:25 am and is filed under SME-Blog. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Top 5 Tips for Avoiding Employment Lawsuits » « Previous Entries This entry was posted on Saturday, July 31st, 2010 at 7:30 am and is filed under Pitch of the Week , WinWeb. « John Needs YOU! You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Top 5 Sales Tips for Small Business » « Previous Entries This entry was posted on Saturday, August 7th, 2010 at 7:32 am and is filed under Pitch of the Week , WinWeb. « 9-5 or 5-9? Does It Really Matter? You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
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