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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

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Can Facebook emotionally manipulate customer service?

Service Untitled

The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

This data is especially important when considering that 74% of all consumers rely on social media for purchasing decisions, and nearly half use the platforms to discover new brands. The next generation and incoming workforce—a bulk of your potential hires and customer base—already spend a considerable amount of time on social media apps.

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Personalize your customer service

Service Untitled

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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Be Easy to Find: Use Your Name

Make or Break Moments

Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. So have your purchased your name as a URL? Did you also find a reference to a site that links directly to your name? Social media has taken over the web. So do you own your name as a URL address?

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Free Services to Green Your Holidays!

Eco-Office Gals

I have worked with PFL on several client projects and they have all been impressed with the quality of product delivered to them and the Customer Service is top-notch! Eco-Office Gals is offering 1 hour of our services free* for every $100 of printing services you purchase through our affiliate link.

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Retail and the Growing Experience Economy

Small Business Labs

The New York Times article Stores Suffer From a Shift of Behavior in Buyers  covers the growing consumer trend towards purchasing experiences over objects. But the rise of social media has led to people wanting experiences they can post about on Facebook, Instagram, Twitter and elsewhere. Of course, this is not a new trend.