Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

Customer Service 100

Customer Service Carbon Footprint UPS Social Media 100

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Facebook [link]. Provide Customer Service Even If The Service You Are Providing is No Cost. First Things First - Where You Can Find My Podcasts. iTunes [link].

Customer Service 100

Customer Service Learning 2012 Twitter 100

Tips From T. Marie

SEPTEMBER 19, 2023

Customer Relations Services: Put your people skills to work by assisting clients in delivering exceptional customer service that leaves their customers delighted. This can even extend to providing lead-generation services for clients. Just take a look at Instagram, Facebook, or TikTok.

Customer Service 241

Customer Service 2023 Calendars Facebook 241

Success

OCTOBER 11, 2021

Thanks to platforms such as Facebook, LinkedIn, and YouTube, virtually every industry and interest has an online community. Create a positive company culture and constantly improve your customer service. It spreads in invisible ways such as word-of-mouth, email, message boards, and Facebook groups.

Budget 279

Budget Facebook Resume Salary 279

Success

AUGUST 28, 2022

We have people that could work for Google, Twitter, Facebook, wherever,” says Slone’s supervisor Jenn Donahue. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. But they stayed here, and I honestly think she’s the reason.”. * * *.

Stress 312

Stress Customer Service 2020 Twitter 312

Service Untitled

JULY 2, 2014

The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.

Customer Service 40

Customer Service Facebook Clothes Social Media 40

Service Untitled

MARCH 14, 2014

Facebook gives organizations the opportunity to “WOW” customers with their human and approachable touch so important to building business, loyalty, and the development of a company’s brand. Constant monitoring can help customers find answers before comments become negative.

Customer Service 40

Customer Service Facebook Social Media AT&T 40

Service Untitled

OCTOBER 28, 2011

Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs. So how can a business use social media such as Facebook effectively?

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 27, 2011

Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs. So how can a business use social media such as Facebook effectively?

Customer Service 40

Customer Service Facebook Social Media Twitter 40

The Small Business Blog

JULY 4, 2013

This has even extended to include customer service. If you have ever tried to contact a huge organisation such as Facebook you will know that it is impossible to actually speak… Read the full article here: Infographic: Inconvenience on: THE SMALL BUSINESS BLOG.

Customer Service 100

Customer Service Facebook 100

Allwork

SEPTEMBER 11, 2023

Companies that have successfully incorporated gamification into their recruitment campaigns include Google (they used a software-writing competition to discover new talent) and the Marriott Hotel (they request candidates to “run” a virtual hotel via their Facebook page).

Collaborate 306

Collaborate Skills Training Customer Service 306

Success

JANUARY 18, 2024

The proliferation of social media platforms such as TikTok , Instagram and Facebook has extended the reach of grassroots efforts, enabling messages to “go viral” and reach a global audience. Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We

Social Media 306

Social Media Agencies 2014 2024 306

Success

DECEMBER 21, 2022

We asked a host of experts, readers who follow SUCCESS on Twitter and Facebook , and our SUCCESS staff what they will do to kick-start the new year. Gina Muré from Facebook. Rory Vaden from Facebook. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg.

Mentoring 345

Mentoring Goals Clothes Expenses 345

Customers Rock!

MAY 28, 2012

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.

Social Media 100

Social Media Customer Service Twitter Facebook 100

Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

Customer Service 40

Customer Service Facebook Purchasing AT&T 40

Service Untitled

JULY 31, 2012

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

Customer Service 40

Customer Service Expenses Social Media Phones 40

Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

Social Media 40

Social Media Customer Service Facebook Twitter 40

Success

OCTOBER 27, 2021

The bonus piece to all of this, the proverbial icing on the cake, is that you need to create a place—a Facebook group, an email newsletter, etc.—where It is one thing to get your message out and have your customers buy the product. Get clear on who your tribe is and then find a way to reach them on a deep, emotional level.

Project Management 299

Project Management Expenses Facebook AT&T 299

Service Untitled

FEBRUARY 9, 2011

Tello comments can be shared on Facebook and Twitter. CEO of Tello, Joe Beninato says the service exists primarily to thank employees for their excellent customer service. Gripe, another similar application uses social networking to pressure businesses to improve their customer service.

Customer Service 40

Customer Service Social Media Restaurants Twitter 40

Success

JUNE 8, 2022

If you’re a consumer-facing company, then the biggest platform size in terms of reach are Facebook and YouTube,” she says. But… it’s great for customer service and for live media.”. Instagram is great for fashion and retail, travel and tourism—anything that’s very highly visual in nature.” Learn the Mechanics.

Social Media 264

Social Media Agencies Calendars Forms 264

Service Untitled

APRIL 11, 2011

So how does all of this fit into the ever broadening sea of customer service? Large and small organizations are all taking the plunge, and diving into Facebook, Twitter, blogs, and forums, but as we all learned when we were younger, be prepared and make sure you know how to swim first. photo credit: zephythor.

Social Media 40

Social Media Customer Service Twitter Facebook 40

Service Untitled

AUGUST 7, 2012

Although someone who loves your service may only tell one or two new potential customers, the flip side of dissatisfied customers can wind up with the loss of 20 customers – both current and in the future. For instance if someone is angry with your business, it’s likely to appear via a Tweet or on Facebook.

Customer Service 40

Customer Service Facebook Social Media Gifts 40

Service Untitled

MARCH 2, 2012

Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Practice fast and efficient service, but make it easy for customers to connect to a real person. airlines improving customer service?

Customer Service 40

Customer Service Twitter Facebook Learning 40

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Agencies 40

Make or Break Moments

MARCH 13, 2010

We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

2009 100

2009 Customer Service 2008 Social Media 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers! The Global Conversation. Sharing of pics, videos and fun stuff.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

FEBRUARY 2, 2011

I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? Other choices might include customer service, redesign of the work place, or an enlightenment of a stale, outdated company presence.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Make or Break Moments

JUNE 2, 2010

For those of you in the NE Ohio region – I’ll be conducting a new series of hands-on workshops, once a week for four weeks on LinkedIn, Twitter, Facebook and Creating a Strategy starting next week.

Social Media 100

Social Media 2009 Customer Service 2008 100

Make or Break Moments

JUNE 4, 2010

Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. Did you also find a reference to a site that links directly to your name? Social media has taken over the web. Your name and your picture are becoming more valuable than your company name ever could be.

2009 100

2009 Customer Service 2008 2010 100

Service Untitled

DECEMBER 5, 2011

American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal.

Customer Service 40

Customer Service Restaurants Facebook Training 40

Service Untitled

MARCH 6, 2012

Beyond the long arms of social media where we frequently address our complaints to organizations that have “done us wrong,” enters another new kid in town who stretches beyond the 140 character Twitter or the full time media Facebook guru, and claims it can connect you directly to the top decision makers.

Customer Service 40

Customer Service Social Media Twitter Facebook 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

APRIL 6, 2011

Customers were polled mainly on their opinions regarding customer assistance and problem resolution – whether by Twitter, Facebook, corporate websites, telephones, or in person. So what makes a company measure up on customer service? Amazon.com boasts of having 130 million active accounts.

Customer Service 40

Customer Service UPS 2011 Twitter 40

Service Untitled

NOVEMBER 16, 2010

&# and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

Customer Service 40

Customer Service AT&T Expenses Facebook 40

Service Untitled

MARCH 25, 2011

Customer service skills were rarely associated with a CPA credentials, but in a complicated world of taxes, audits, and advisory capacities, accountants need to reach their audiences and their future business clients in a technologically social world. Why not improve customer service with a general question and answer section?

Customer Service 40

Customer Service Skills Social Media Twitter 40