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Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customerservice representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customerservice, BYOD or "bring your own device."
If you’re a freelancer, you must handle everything from accounting and marketing to customerservice and project management. Invoicing and finance To convey professionalism and increase efficiency, use these tools to create polished invoices, track payments, automate tasks and ensure accurate billing.
If you’ve felt like the number of scammy emails coming through your inbox has risen in the last year, you’re not alone. If something feels wrong or weird about an email, text message or website, pay attention to your gut, and use the tips below to help protect you from online scams. Keep your devices up to date.
Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. You can follow any responses to this entry through the RSS 2.0
” From the heartbeat of tech innovation to the meticulous world of finance, the remote revolution is forging opportunities that resonate with bespoke ambitions and eclectic skill sets. Industries such as information technology, healthcare, education, marketing, and customerservice are just a few domains where remote work flourishes.
Decisions regarding business hours, marketing automation, or ordering and finance all attempt to gain a tactical edge over our competitors. Create a positive company culture and constantly improve your customerservice. It spreads in invisible ways such as word-of-mouth, email, message boards, and Facebook groups.
For example, if you are in finance, adding the Series 7 license is a way to showcase your knowledge and achievements. Annette Garsteck , a Hudson, Ohio-based career reinvention coach who empowers women, has more than 20 years of experience as a leader in training and customerservice at global Fortune 500 and world-class healthcare firms.
Remember back when people thought virtual assistants were only for answering emails and scheduling meetings? Today, virtual service providers are practically superheroes in business capes (without the unwanted attention a cape gets you). Need a virtual CFO to whip your finances into shape? That was then, this is now.
She currently serves a Software Engineering Executive but also has experience assisting in the medical, arts, legal, real estate and finance fields. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com. Either way, I’d love to hear from you!
Michelle Motz is a highly accomplished and results-driven administrative professional with a knowledge of finance, investor relations, strategy, M&A and Human Resources. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.
It’s hard to have good customerservice if you’re hating your own life. What have you been seeing around? There’s some intentional steps and some additional next steps you have to take that are going to require some lifestyle changes, whether that be being aware that you do need to rest and not always be on.
Ciara Trotman is an executive assistant and event planner with over 20 years of experience in corporate finance and big box technology. Join my email list here if you want to get an email when a new episode goes live. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
Set aside time each day to answer your email and try to update your website slightly if you have time left over. If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. Invest in good software and hardware that you can rely on.
Thanks Rob Smorfitt Said on September 2nd, 2007 at 9:13 pm Is a lack of finance not a symptom rather than the cause of SME failure. Is a lack of finance not due to poor planning, uncontrolled growth or a poor business? As you suggested, they fail often blame a lack of finance for their failure. this a financ eproblem.
Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good CustomerService Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Sponsors Advertise Here?
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0
Jennifer is now a certified bilingual online business consultant after completing Gemma Went’s Conscious Consultant Certification program where she learned about research methodology, business strategy, marketing and sales, finance, and operations. Join my email list here if you want to get an email when a new episode goes live.
Share information about your business and about you – your history and values are important to prospective customers. Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly. Your customerservice must be top-notch.
« Ideas – Small Business Quote of the Week Worsening Access To Finance For UK Small Business » « Previous Entries This entry was posted on Monday, November 16th, 2009 at 7:27 am and is filed under Business Checklists. Check out our BusinessServices page for details. Sponsors Advertise Here? Digg Furl Netscape Yahoo!
by Stefan Töpfer on Oct 14, 2007 I had the above question emailed to me over the week-end. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Q & A: What do you mean by credit control? Sponsors Advertise Here?
So instead of digging through file folders and your “sent&# email, here are five suggestions for setting up quick and dirty business processes and organizing your information for easy access:… &# Being organized from day one will save you a lot of time and help you to stay focused on your business – not your office.
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
« Book Review: A Bit on the Side by Jasmine Birtles Introducing: The Small Business Bookshop » « Previous Entries This entry was posted on Saturday, February 2nd, 2008 at 11:59 am and is filed under Finance , find funding. you must also start thinking about your finances to be able to support your business.
Darling we’re out!&# » « Previous Entries This entry was posted on Thursday, October 18th, 2007 at 11:49 am and is filed under Finance , Health Check , Home Business , Outsourcing , Sales , Virtual Assistants , Work/Life Balance , be successful , bootstrap , do a SWOT plan , do a reality check , do bookkeeping. ,
Bill Altermatt Said on October 2nd, 2009 at 8:24 pm I apologize, the last email got away from me, I was about to offer an example of the terms that I have in mind and want to know if they make sense. You can leave a response , or trackback from your own site. Again the desire is to encourage early payment, but not give money away.
Bill Altermatt Said on October 2nd, 2009 at 8:24 pm I apologize, the last email got away from me, I was about to offer an example of the terms that I have in mind and want to know if they make sense. You can leave a response , or trackback from your own site. Again the desire is to encourage early payment, but not give money away.
» « Previous Entries This entry was posted on Wednesday, August 15th, 2007 at 6:46 pm and is filed under Business Checklists , Finance , plan cash-flow. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
« Good CustomerService Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customerservice will go a long way.
Here you go b s at the press of a button, you can use it in your memos, emails (or not) it will impress the readers – as long as they don’t come back and ask you what that means. Don’t you hate that – because now you will have to think and work out what to say. Sponsors Advertise Here? Digg Furl Netscape Yahoo!
Email lindsayATlocal.winweb.com to find out more details, and for your own personal invitation. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. I look forward to seeing you there! Sponsors Advertise Here?
The fact that there are plenty of highly profitable companies, with for instance bad customerservice, does not mean they are not loosing customers. With my focus on micro business, it is imperative to get customerservice right since it is often the main differentiator to bigger and/or cheaper competition.
Obviously this has nothing to do with WinWeb , but never the less people call and email us about it, understandably angry and upset. We do not install software since all of our software and business services for small business are online only, we also have no product that scans your computer for viruses. Sponsors Advertise Here?
I’m also a little concerned about your business finance understanding – you may not know but it is the banks job to finance new business. I’m talking about new business, not financing overheads which they have been doing in part. My email address is Patrick(at)PMJohnson.com. Sponsors Advertise Here?
» « Previous Entries This entry was posted on Tuesday, September 26th, 2006 at 12:57 pm and is filed under Accounting , Infrastructure , Software as a Service , Start-Up , WinWeb. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
Simpson « Top 5 Tips for Writing a Staff Handbook Top 5 Basic Advertising Tips » « Previous Entries This entry was posted on Wednesday, March 10th, 2010 at 2:30 am and is filed under CustomerService , SME-Blog. You can follow any responses to this entry through the RSS 2.0 Sponsors Advertise Here?
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