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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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34 Great Tools for Boosting Your Freelance Business

Success

If you’re a freelancer, you must handle everything from accounting and marketing to customer service and project management. Invoicing and finance To convey professionalism and increase efficiency, use these tools to create polished invoices, track payments, automate tasks and ensure accurate billing.

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How to Protect Yourself from Online Scams

Success

If you’ve felt like the number of scammy emails coming through your inbox has risen in the last year, you’re not alone. If something feels wrong or weird about an email, text message or website, pay attention to your gut, and use the tips below to help protect you from online scams. Keep your devices up to date.

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Worsening Access To Finance For UK Small Business

The Small Business Blog

Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. You can follow any responses to this entry through the RSS 2.0

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The Ultimate Handbook for Remote Work from Home Jobs

Allwork

” From the heartbeat of tech innovation to the meticulous world of finance, the remote revolution is forging opportunities that resonate with bespoke ambitions and eclectic skill sets. Industries such as information technology, healthcare, education, marketing, and customer service are just a few domains where remote work flourishes.

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7 Types of Competitive Advantages and How to Develop Yours

Success

Decisions regarding business hours, marketing automation, or ordering and finance all attempt to gain a tactical edge over our competitors. Create a positive company culture and constantly improve your customer service. It spreads in invisible ways such as word-of-mouth, email, message boards, and Facebook groups.

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