Success

OCTOBER 27, 2021

The bonus piece to all of this, the proverbial icing on the cake, is that you need to create a place—a Facebook group, an email newsletter, etc.—where It is one thing to get your message out and have your customers buy the product. Get clear on who your tribe is and then find a way to reach them on a deep, emotional level.

Project Management 300

Project Management Expenses Facebook AT&T 300

Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Email strangers to ask if you can set up a five-minute call. In that case, you can put a few hundred dollars into Google/Facebook/Instagram ads to gauge the number of bites you receive.

Social Media 289

Social Media Email Google Interviewing 289

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it. Look in the mirror.

Customer Service 100

Customer Service Social Media Credit Card Email 100

Service Untitled

JULY 31, 2012

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

Customer Service 40

Customer Service Expenses Social Media Phones 40

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. So what can you do?

2010 100

2010 Customer Service 2009 2008 100

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Agencies 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

Service Untitled

DECEMBER 10, 2010

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

Office Dynamics

JULY 9, 2013

In fact, according to a recent story on Mashable.com , the Facebook app has surpassed Google Maps as the most used mobile app in the United States. For a more informal, personal social media presence, use Facebook or Twitter. If you plan to network with customers, send out an invitation via your company''s mailing list.

Social Media 100

Social Media Administrative Professionals Facebook Customer Service 100

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Allwork

JULY 22, 2024

I didn’t have Facebook, Instagram, Google, you know, any of those things. And then I end up watching Facebook videos till 02:00 a.m. It’s hard to have good customer service if you’re hating your own life. I mean, I just. That’s the only way I can put it. They’re just more.

AT&T 290

AT&T Health Customer Service Training 290

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales.

Social Media 100

Social Media 2009 Customer Service 2008 100

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Eat Your Career

NOVEMBER 17, 2011

In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. And isn’t her role (primarily) to provide outstanding customer service? Share this on Facebook.

Customer Service 100

Customer Service Expenses Restaurants Facebook 100

Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

Social Media 40

Social Media Customer Service 2005 Facebook 40

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

LEADERSHIP QUOTE If service is beneath you, leadership is beyond you. CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

2015 95

2015 2019 Restaurants Customer Service 95

Service Untitled

JUNE 5, 2012

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. So how does an organization keep abreast of delivering the best buying experience besides telephones, email and social networks?

Customer Service 40

Customer Service Purchasing 2011 Equipment 40

Eco-Office Gals

JANUARY 1, 2013

You can do this by sending out periodic surveys or pitching out questions from time to time on your Facebook profile page or even your Pinterest account. Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service.

Customer Service 100

Customer Service 2013 Facebook Phones 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook 2010 100

LEADERASSISTANT.COM

MAY 28, 2023

John Quincy Adams CONNECT WITH JENNIFER Jennifer on LinkedIn My Bilingual VA Website Instagram Facebook Twitter ABOUT JENNIFER Jennifer Chamberlin launched My Bilingual VA in 2016 after working as a Personal / Executive Assistant in Paris for 15 years. Join my email list here if you want to get an email when a new episode goes live.

2016 97

2016 Restaurants Customer Service Interviewing 97

Eco-Office Gals

OCTOBER 7, 2013

Some brands can shy away from social media in the fear it’ll bring any public negativity to light, but social media shouldn’t be seen as airing your dirty laundry, it should be viewed as a way to intelligently manage your customer services and offer exclusive deals to your following.

Social Media 100

Social Media Twitter Facebook Google 100

Recruit CRM

AUGUST 20, 2021

Greg Taylor, Managing member of Xactly by GTE says, "The product is so easy to use and is backed by easy to find videos of each component which allows for ongoing training and renewal of knowledge.what makes them historically valued in my mind is their amazing customer service. I hope I can get my company to their level."

Agencies 87

Agencies Social Media Resume UPS 87

The Small Business Blog

MARCH 21, 2010

Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good Customer Service Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Sponsors Advertise Here?

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. I look forward to connecting with you! Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

The Small Business Blog

APRIL 27, 2010

WinWeb.com are running a weekly competition where you can pitch your small business idea or service, free of charge, on their Facebook page. Then, all you need to do is get your clients, customers, affiliates, friends and family (thanks to Cole, see comment 5 below) to vote for your pitch using the “like&# button.

2007 100

2007 2008 2006 2009 100

Eat Your Career

SEPTEMBER 13, 2010

A friend of mine, struggling to become an actor, finally accepted a fulltime position as a customer service trainer. Share this on Facebook. Email this to a friend? The job they had taken to make ends meet on the way to another destination turned out to be more than just a stop along the road. Share this on del.icio.us.

UPS 100

UPS Social Media Lifestyle Customer Service 100

Andrea Kalli

JUNE 17, 2010

Simple Blueprint for Building a Profitable In-Demand Facebook Page Service Social Network Management Bliss – Mastering a Proven System for Seamlessly Organizing Your Social Networking Activities. WordPress Plugin Central – Implementing the Right WordPress Plugins to Ignite Traffic and Results for Your Blog.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Simple Blueprint for Building a Profitable In-Demand Facebook Page Service Social Network Management Bliss – Mastering a Proven System for Seamlessly Organizing Your Social Networking Activities. WordPress Plugin Central – Implementing the Right WordPress Plugins to Ignite Traffic and Results for Your Blog.

2010 100

2010 Training Skills Social Media 100

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Effective Business Writing Skills Who wants to read a three page email? Get this months book choice, Messages by Drs. Powered by Blogger.

IAAP 100

IAAP Filing Administrative Professionals Resume 100

Virtual Moxie

JULY 6, 2010

And you can also join in the conversation about Moxie posts happening over on my Facebook page Recent Comments Stephanie on Speed is the enemy of many good things. Stay away from email! Virtual Moxie - The Cure For The Common Virtual Assistance Practice I Want Moxie! Anastacia on Speed is the enemy of many good things. Freedom indeed!!

2010 100

2010 2005 AT&T Facebook 100

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Rather than reaching out to potential customers through social media, they favor a mass media approach — banner ads, pop-ups, and email lists.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

The Small Business Blog

MAY 21, 2010

Read more about Emily’s small business story here , and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business! Her vision to enabling and empower people to grow their small ideas is inspiring.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 28, 2010

Lily Waring Intimates is an online store selling lingerie, with free UK deilvery Read more about Kat’s small business story here , and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 4, 2010

Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

JUNE 11, 2010

Read more about Hire My Parents here and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business! « Is Your Business Blogging? Sponsors Advertise Here? Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100