Customers Rock!

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Killer Customer Service, or Customer-Killer Service?

Customers Rock!

He even has a credit card linked to that account to help accrue points. A friend of mine has been a member of a particular airline’s frequent flier program (we will call this major US airline, AirlineX) for a number of years.

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Focus on Customer Service in 2010 (Finally?)

Customers Rock!

Frank Eliason mentions the new commercial for the Chase Sapphire credit card service. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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How Zappos Affects Your Customer Experience

Customers Rock!

And, I noticed they have already charged my credit card. Later the next day I got an email from a customer service rep explaining that they did receive my order and that “my colleague is trying to find your bag at one of their stores.&# Once it ships, I would get a shipping notification. That was two days ago.