The Small Business Blog

OCTOBER 20, 2010

However, the organizational integrity of your business is also reliant on those you have working for you – everyone from customer service to marketing and PR could, possibly, jeopardize your businesses’ integrity. Create a newsworthy story; help a charity, run a training course or release a great new product. Share This.

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Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Selling a digital product, such as a book or an online course is far simpler. selling services? 1 most effective sales tool; the statistics show that social media just can’t compete.

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Customers Rock!

SEPTEMBER 6, 2011

I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it. Of course, the three big guys sent me order acknowledgment and tracking info all through the process. That was two days ago.

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Make or Break Moments

APRIL 19, 2010

Follow the simple instructions that can be found at Mashable (of course!). Reading your favorite blogs on Kindle?

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Service Untitled

DECEMBER 5, 2012

And when they were satisfied with that relationship, then the “social vampire” would cling on to the next person – drawing apart everyone’s patience and exhausting all those left behind in that person’s social wake. Will customers lie?

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Customers Rock!

MAY 5, 2011

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. But customer service is not enough.

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Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Well, when it comes to social media or technology my first stop is to the source: Mashable. That’s a nice hunk of people. Hold on to your hats.

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Small Business Labs

AUGUST 20, 2015

. Millennials — the 20- and 30-something consumers whom marketers covet — would rather spend their hard-won cash on out-of-town vacations, meals with friends, gym memberships and, of course, their smartphones, many surveys suggest. Of course, this is not a new trend.

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Make or Break Moments

APRIL 11, 2010

Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Of course in my own little world I was sure that I coined the phrase.

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Make or Break Moments

JANUARY 27, 2010

Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business. Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve.&#

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Make or Break Moments

MAY 3, 2010

If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? Like a life force coursing through your veins. It tastes like water. It tastes wet. Like nothing you’ve ever tasted before – refreshing and energizing at the same time. But like NOTHING?

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Small Business CEO

FEBRUARY 23, 2015

Without your customers, your business wouldn’t be successful, so of course you want to treat them well and make sure that you’re addressing every one of their needs. … Information Technology Customer Service customer service technology voice customer service'

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Catch Friday

OCTOBER 6, 2010

Social media can be your tool for minimizing the confusion of the public with any issue related to your business. When you practice active social media marketing or even active online public relations then you are taking active part in building and maintaining your business’ reputation online.

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Make or Break Moments

MARCH 15, 2010

Our service cost us more to provide and soon fewer people could afford it. The reality of course, was that we needed to change. Eventually we lost most of our customers and had to sell the business.&# “So what did you do? ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

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Denise Aday

JUNE 14, 2009

Perhaps that explains some of his grumpiness regarding the use of virtual assistants in social media. But… I agree with much of what he said in his post yesterday, “Looking Behind the Curtains on the Social Media Stage: Humans Don’t Scale&#. Let me start by saying that I adore Jeremiah.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. She was looking for patterns.

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Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

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Eco-Office Gals

OCTOBER 7, 2013

A blog allows you to become an authority in your field, build up a loyal audience and give you some meaty content to promote via social media – fantastic for your customers. You will have to include social media icon ‘buttons’ though (a minimal development cost) so your customers can go straight from your website to your blog.

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Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? photo credit: CUS Visual Media Team.

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The Small Business Blog

MAY 18, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? At WinWeb.com our aim is to remain focused on the customer at all time, customer service, customer experience and how the customer feels.

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Service Untitled

JULY 2, 2014

Indeed it did, and showed more negative reactions to the negative news and of course, the opposite with happier news and more positive posts. Hopefully, the merchant contacted is ethical and uses social media to enhance his business the right way. Behind the Scenes Customer Satisfaction Customer Service Specific Companies'

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Make or Break Moments

SEPTEMBER 3, 2010

Claire’s prefers customers who pay with credit cards Or perhaps Claire’s only wants you to spend LESS than $40 It is better to receive two bad $40 checks than one $75 bad check Gosh. Of course, I’ll continue to take my daughter to Claire’s but I will think twice before spending more than $40.

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Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

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Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Service Untitled

MARCH 14, 2014

” Leading the parade are comments and shares, and of course it is better when customers praise a company with positive comments. Customer service always comes with the territory on Facebook, as it gives consumers an outlet for airing their issues and allowing for the most frustrated to have their voices heard.

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Make or Break Moments

JUNE 15, 2010

If your interested, the link below outlines our telesales course so you can see how the focus is customer-based: [link] Great post, Deborah! I hope your son excels in his new job, and maybe you can update us on how it is going in a later blog! It was very heartwarming to hear about your son’s first sales job.

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Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

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Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Service Untitled

OCTOBER 8, 2013

Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score. Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense?

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Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction.

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Service Untitled

JANUARY 28, 2014

Spend a few hours in a busy airport and listen as a few narcissistic and petty customers scream profanities at service workers in fast food establishments, airline employees, or transport personnel as if the adverse weather and all of the complications that frequently occur during such times are the fault of the employees.

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Andrea Kalli

MAY 14, 2010

PLUS, VAClassroom are offering a special course bundle package (Just for May) that includes both the Virtual Events Specialist Program as well as the new Camtasia Video Training for VA course together for one special price. Internet Marketing Promotion Services and Website SEO Services -- Topsy.com May 14th, 2010 at 2:51 pm [.]

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Eco-Office Gals

DECEMBER 23, 2012

Social networking. Pretty much everyone has jumped aboard the social media bandwagon at this point, garnering likes, pluses, retweets, and the works along the way. Of course, it is also an opportunity to go green by reducing wasteful packaging and using recycled materials. Customer service.

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Eco-Office Gals

DECEMBER 4, 2012

Your brand power is determined not just by the ads you create and the content you push, but also by the quality of your products and services, the level of accountability with which you operate your business, your commitment to customer service, and of course, the picture the press paints, amongst other things.

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The Small Business Blog

NOVEMBER 8, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Ask corporations – often they have training courses or accreditation for their products. You want the whole tree." 1 week ago More updates.

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Eat Your Career

SEPTEMBER 13, 2010

It seemed for a while that they were off course. A friend of mine, struggling to become an actor, finally accepted a fulltime position as a customer service trainer. I think about the courses available to college students today and it completely boggles my mind. They can get degrees in online social media!

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