Cost Download Etiquette Interviewing 
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OCTOBER 7, 2010
Click “read more&# to read the interview. Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. This is the final part of the interview with Doria. Interview with John Falcone of Sennheiser I met John Falcone, who is the President and CEO.
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AUGUST 27, 2010
When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. It sure would save a lot of time for the company, the customer service agents, and especially the customer. This is what sets one company apart from their competitors.
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JUNE 11, 2010
Continental and Alaska Airlines topped the Traditional Network Carrier Segment, and Jet Blue Airways and Southwest Airlines ranked highest among the Low Cost Carrier Segment. Airline assessments were based on seven averages including flight crew, in flight services, and costs and fees.
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SEPTEMBER 13, 2010
Even with the realization that staff has had to be reduced because of climbing costs and less business, current employees should not be left just walking the plank. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better. Even small details can lead to large rewards.
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MARCH 15, 2010
In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. Jet Blue delivers service differently than most low-cost carriers.
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OCTOBER 13, 2010
People relate to affordable prices, cost efficiency, and good management. If I don’t get the proper combination, I really don’t feel any customer loyalty. It all figures into the equation, and customer service is right up there with quality.&# That’s what keeps all of us coming back.
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JULY 30, 2010
If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. In other words, the loyalty program shows customers how deeply respected they are, while at the same time, the company is able to track, and identify customer habits such as spending, behaviors, and trends.
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