The Small Business Blog

AUGUST 15, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Fixed costs – rent, rates, utilities bills, make sure you add these to your monthly out goings.

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The Small Business Blog

MAY 4, 2017

We’ve provided several key ways to build customer loyalty and help make your key customers into regulars. Making customers feel special. A first important way to build loyalty with your customers is to make them feel special. Small businesses also usually go hand in hand with local business and local customers.

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Purchasing Agencies Customer Service Gifts 234

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Build your own network! You can follow any responses to this entry through the RSS 2.0

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2007 Suppliers 2008 2009 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Small Business Bootstrapping How to start your own small business with no or little money.

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Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost. .  Sure, shutting down is something that can happen when you use a 3rd-party tool.

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Customer Service Learning 2012 Social Media 100

The Small Business Blog

OCTOBER 25, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? What are “Fixed Costs&# ? Why should I keep my “Fixed Costs&# as low as possible?

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The Small Business Blog

AUGUST 23, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? In this first part, I would like to talk about fixed costs in small business.

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The Small Business Blog

OCTOBER 18, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Q & A: What are successful cost-cutting solutions in small business? Build your own network!

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The Small Business Blog

NOVEMBER 19, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? WinWeb’s Free Online Accounting Software Now With Cost Centre Functionality.

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Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Making infinite copies of your product without additional costs. Email strangers to ask if you can set up a five-minute call. Don’t let this oversight cost you like it did me.

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Social Media Email Google Interviewing 263

Success

OCTOBER 27, 2021

However, they focus on the wrong thing: cost. Competition on the face of price or cost alone is a losing battle. The bonus piece to all of this, the proverbial icing on the cake, is that you need to create a place—a Facebook group, an email newsletter, etc.—where Get clear on your mission. Find your tribe a home.

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Project Management Expenses Facebook AT&T 299

Allwork

OCTOBER 21, 2022

Although not a new concept, it has become prevalent in recent months as companies take cost-cutting measures on the eve of the incoming recession. . In addition to call handling and customer service support, virtual assistants often provide secretarial tasks such as diary management, data entry and cold calling. .

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2023 Lifestyle Carbon Footprint Collaborate 340

Success

MARCH 16, 2022

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. When and how to stand up to your clients depends on your ability to truly know who your customer is and where they’re coming from,” Craig says.

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2014 Confidence Budget Phones 245

Success

MARCH 15, 2023

I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. The product, service or solution you’re selling improves the performance of a customer’s company as a whole but makes tasks more difficult for some stakeholders. Here’s a common example.

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Restaurants Customer Service Budget 2014 273

Practically Perfect PA

MAY 4, 2017

Total Chauffeur Service , an Independent, privately owned Ground Transportation Company based in London, UK breaks down the key elements in prioritising your colleagues’ safety and wellbeing over the cheapest available cost. Personal Service. Dedicated Account Manager & Event transport co-ordinator at no extra cost.

Travel 153

Travel Negotiating Customer Service Expenses 153

Office Dynamics

OCTOBER 9, 2018

Share Ground Transportation: Sharing a taxi or town car with other attendees from your organization may be a cost-effective alternative. Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food.

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

Service Untitled

JULY 31, 2012

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

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Customer Service Expenses Social Media Phones 40

Service Untitled

APRIL 11, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

JANUARY 13, 2011

Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# At a local.

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Customer Service Medical Social Media Expenses 40

Service Untitled

APRIL 21, 2011

It was beyond just satisfied; you as a customer were particularly delighted. With that feeling in mind, how can an organization delight a customer? If I had to call in a carpenter to repair the damage, it would have cost far more than $48 for a two foot white oak baseboard #1259. I have to admit I was ecstatic.

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Customer Service Budget Purchasing Skills 40

Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice?

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Service Untitled

OCTOBER 8, 2013

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost. ” The less an organization does, the less the cost.

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Customer Service Social Media Expenses Promotion 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Customer Service Social Media Facebook Agencies 40

Allwork

JULY 22, 2024

And it’s costing, with the Harvard Business Review estimates that it’s costing companies from $125 to $190 billion in healthcare. And another fun statistic that we found is that for every burnt out employee a company has, for every $10,000 in salary, it’s costing the company $3,400.

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AT&T Health Customer Service Training 290

Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? Keep a customer’s mobile experience positive; this trend is becoming more popular.

Customer Service 40

Customer Service Phones 2011 Travel 40

Service Untitled

NOVEMBER 30, 2010

The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices.

Customer Service 40

Customer Service Credit Card Purchasing Policies 40

Office Dynamics

APRIL 2, 2015

Customer-service focused. But do you always “listen” or do you distract yourself with reading emails while someone is talking to you? Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills. Good listener. Professional presence.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Productivity Bits

JUNE 7, 2010

This has been Zappos’ business model: Build a business driven by customer service based on happiness. Happiness is their total business philosophy that thrives within their office walls and extends into how they interact with their customers and co-workers. Your email will remain private. Too good to be true?

2011 100

2011 Customer Service Copyright AT&T 100

Success

JUNE 26, 2023

You’ll likely need to supply personal information like your name, email, phone number, driver’s license and vehicle information and your current insurance policy details. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance.

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Policies Credit Card Customer Service Medical 143

Tips From T. Marie

SEPTEMBER 17, 2024

Remember back when people thought virtual assistants were only for answering emails and scheduling meetings? Today, virtual service providers are practically superheroes in business capes (without the unwanted attention a cape gets you). Businesses get exactly what they need when they need it, often at a fraction of the cost.

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2024 Cubicle Home Office Fax 142

The Small Business Blog

AUGUST 8, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? They all have to do their part by providing excellent customer service.

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The Small Business Blog

MAY 23, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Build your own network! Starting a Small Business? Sponsors Advertise Here?

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Eco-Office Gals

DECEMBER 10, 2013

E-receipts are now so easy and secure to create that many businesses large and small offer e-receipts to customers who prefer a digital record to a receipt that gets lost or ruined. E-receipts are easy to generate through an effective credit card processing solution that issues the e-receipt to the customer’s email address at their request.

Credit Card 100

Credit Card Customer Service Email Environment 100

Practically Perfect PA

MAY 4, 2017

Total Chauffeur Service , an Independent, privately owned Ground Transportation Company based in London, UK breaks down the key elements in prioritising your colleagues’ safety and wellbeing over the cheapest available cost. Personal Service. Dedicated Account Manager & Event transport co-ordinator at no extra cost.

Travel 100

Travel Negotiating Customer Service Expenses 100

The Small Business Blog

MARCH 21, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Make the necessary changes once you know exactly what your customers want.

Learning 100

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The Small Business Blog

MAY 18, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? 4 Comments » | Trackback | Share This 4 Responses to “ The Customer Is Always Right!

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