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Since users are available through mobile for multiple hours (if not 24/7) on a day-to-day basis, opportunities to reach relevant customers are also increased. This is also why businesses can rely on mobile-friendly service features to gain a competitive edge against peers. Better customerservice.
When these leading indicators start to show in the customer relationship, great businesses recognize it and begin cultivating the relationship once again to make sure an event never takes place that requires “service recovery.”. So, how do you know when your customers are starting to stray? Share your thoughts! Insuring the 1.2
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