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Importance of Customer Service in the Post Pandemic Era

Small Business CEO

Customer service is an essential unit of any company. Stats suggest that it is five to twenty-five times more expensive to acquire a new customer than to retain an existing one. … The post Importance of Customer Service in the Post Pandemic Era appeared first on SMALL BUSINESS CEO.

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Pandemic Job Retention Strategies Left This Surprising Impact

Allwork

For comparison, wage subsidies — cited as another form of job retention scheme utilized during the pandemic — did not have a noticeable impact on occupational mismatch. The researchers found manufacturing job postings, which were significantly affected early in the pandemic, ended 2022 with a higher share of total job postings than in 2019.

2019 130
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How to Save Money on Your Car Insurance

Success

Ensure you get the same types and levels of coverage in each quote to make a direct comparison. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance. And don’t automatically select the lowest price.

Policies 195
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Know Your Customer

Make or Break Moments

for comparison, this font size is TWELVE) I couldn’t read a single word. Hey, it was free, it’s Saturday, what else do I have to do with my time? I get to the page where you answer essay questions about yourself and the font is SIZE SIX. I would need to get my magnifing glasses to even begin the process.

2009 100
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Tastes Like NOTHING

Make or Break Moments

Jenni and I looked at each other and thought – okay here is a product with no comparison so you are breaking ground. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? In the first paragraph it asks the question “What does it taste like?&# LIKE NOTHING.

2009 100
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Take lessons from the leaders in customer service

Service Untitled

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Customer Relationships: Not Something You Can Set and Forget

Make or Break Moments

Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. I am a customer service trainer, and in training I reiterate the importance of the customer relationship. No change. No change in the routine.