Make or Break Moments

SEPTEMBER 3, 2010

“It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# The company gets their money and I’m not inconvenienced. I WILL HAVE TO… “We’ve had a lot of issues with bad checks,&# the associate tells me. Sounds like a personal problem. So what do you think?

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Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? She wanted to share a customer service story with me and get my take on it. And, I noticed they have already charged my credit card. Do you know what your customers want from you?

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Eco-Office Gals

DECEMBER 10, 2013

E-receipts are now so easy and secure to create that many businesses large and small offer e-receipts to customers who prefer a digital record to a receipt that gets lost or ruined. E-receipts are easy to generate through an effective credit card processing solution that issues the e-receipt to the customer’s email address at their request.

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Service Untitled

NOVEMBER 30, 2010

The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices.

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Service Untitled

NOVEMBER 12, 2010

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. Customer service tips for e-commerce business Many of us prefer to shop online. There are no.

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Service Untitled

APRIL 28, 2014

Those budget adjustments have resulted in less personnel, less training, and as a consequence of course, less service. The problem of what can be done to improve customer service at the IRS doesn’t seem to ever be open for discussion. Angry Customers Customer Satisfaction Customer Service Employees Specific Companies'

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Service Untitled

JUNE 25, 2012

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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Service Untitled

SEPTEMBER 30, 2013

Amazon is stepping up the customer service game for users of the new Kindle Fire HDX. So if you’re confused by the predecessors and have used YouTube videos or Googled your questions for years, the new age of customer service may be setting Amazon apart from their competition.

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Service Untitled

JULY 29, 2011

It seems the federal government is making some strong suggestions to companies such as Google, Microsoft and Apple that it’s about time they employ some technology to prevent advertisers from tracking consumer movement across the Web. Isn’t that all part of customer service; to protect our privacy wherever we shop?

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Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. photo credit: rafaeldesigner.

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Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Service Untitled

JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

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Service Untitled

NOVEMBER 22, 2011

It seems the company could be shooting itself in the foot when charging more at the mall. All is not lost however on the gracious perks afforded to shoppers by companies bending over backwards to make this a better experience for the “happiest time of the year.” photo credit: kholkute.

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Service Untitled

FEBRUARY 27, 2012

Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.

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Success

SEPTEMBER 6, 2021

Compared to the setup of my previous business , a solar lighting company in Africa, I figured this e-commerce thing would be a cakewalk. Some companies have built empires seeking out 3-star reviews on Amazon and inventing better versions of those products. Solve a customer’s pain point, and they will throw their money at you.

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Service Untitled

FEBRUARY 10, 2011

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. So what makes a company really shine?

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Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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Service Untitled

APRIL 16, 2010

Service Untitled The blog about customer service and the customer service experience. In order to become customer-centric, it is necessary to know the customer and to appreciate what the customer wants and make it easier and better for the customer. At a local.

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Service Untitled

AUGUST 12, 2011

A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.

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Practically Perfect PA

NOVEMBER 25, 2014

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. The account can be managed online via www.gettaxi.co.uk. GetTaxi App.

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Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. I have noticed similar introductory campaigns for cellphone companies, cable companies, credit card balance transfers, and even local department stores. This isn’t just an isolated case either.

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Service Untitled

MAY 6, 2014

If 60% of customers tell their friends of a bad experience, 31% share their experiences on Facebook and other social media, and 20% write reviews, we definitely need a positive service recovery when our most sophisticated technology fails to remedy a customer’s displeasure. We listen to them, and we learn.

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Stephanie LH Calahan

APRIL 27, 2011

  Co-mingling is when your personal and business finances are mixed--either through a bank account or credit card.    In addition, a strong financial process will ensure that you have the ability to know if you are profitable and which services/products to continue or stop.  Company Description.

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Service Untitled

AUGUST 6, 2009

Service Untitled The blog about customer service and the customer service experience. I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen. photo credit: Robert Couse-Baker No related posts to display. I’m done with them.

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The Small Business Blog

NOVEMBER 16, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? WinWeb’s UK Customers Can Save With MasterCard Business Savings : The credit card organisation MasterCard and Winweb have joined forces and bring a 10% saving to all WinWeb customers.

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Service Untitled

NOVEMBER 8, 2013

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Please do not hang up.

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The Small Business Blog

NOVEMBER 30, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? Business owners increasingly upset over credit card transaction fees : Card issuers contend their swipe charges don’t hurt and should remain the same. Plenty of Indianapolis-area companies are for sale.

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Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. The idea is that the companies can power some of their service with their customer communities. Chances are, most of these volunteers aren’t interested in being paid for their work. Offer tours.

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Credit Card Customer Service Gifts Etiquette 40

The Small Business Blog

NOVEMBER 9, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? FPB and Accept Cards LTD help firms save money an merchant services : The FPB is helping small businesses cut adrift by the providers of credit card merchant services or struggling with the cost of processing card payments.

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The Small Business Blog

JANUARY 11, 2010

Forex Robot : Take Your Company Public In Less Than 10 Days? While trying to keep up with Jones’ people eventually rack up huge credit card bills and are screwed. Please enter your real name, not your company, product or services name. Thank you so much for sharing. 5% is a good target too.

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Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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Service Untitled

MARCH 2, 2010

Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Enlightened consumers have an infinite amount of choices.

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The Small Business Blog

DECEMBER 14, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? RBI draws flank from panel : The carte blanche given to private and foreign banks by the Reserve Bank of India to charge interest rates on credit cards at their whims and fancy has come in for severe criticism by the parliamentary standing committee on finance.

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Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. Jet Blue delivers service differently than most low-cost carriers. If a customer is involuntarily denied boarding because of a Jet Blue overbooking, the company claims to reimburse a passenger $1,000.

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Credit Card Customer Service 2009 Etiquette 40

The Small Business Blog

NOVEMBER 2, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? Small business credit cards flourish as loans disappear : Want a loan for your business? That’s about all banks are going to offer — and the terms are much less favorable than traditional lines of credit. Hit the plastic.

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Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

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