What Is a Good NPS Score?
Success
JUNE 30, 2021
Net promoter score—or NPS—has gained popular use across industries. Respondents answering 9 or 10 are considered promoters. Respondents answering 9 or 10 are considered promoters. Subtracting the percentage of detractors and passives from the percentage of promoters yields your NPS. And that’s it—away we go! Too obvious?
Let's personalize your content