Remove Clothes Remove Customer Service Remove Social Media
article thumbnail

What Is a Good NPS Score?

Success

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Whether it’s clothing, appliances or electronics, people naturally expect different levels of quality at different prices. 10% detractors subtracted from 40% promoters yields an NPS of 30.

Promotion 262
article thumbnail

Can Facebook emotionally manipulate customer service?

Service Untitled

” In the relevant subject of customer service, and estimating that half of all consumers may have from time to time become engaged on Facebook, does it make us wonder if what we buy or how we feel about a company can be artificially manipulated? Behind the Scenes Customer Satisfaction Customer Service Specific Companies'

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer service benefits by going green

Service Untitled

We bring our own recyclable grocery bags to food markets, we use less paper in our offices, we adjust our office lighting, we use more environmentally friendly detergents to wash our clothes, and most of us are willing to spend more for “green&# products and packaging. Let’s face it; it’s all part of customer service.

article thumbnail

I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

article thumbnail

Entrepreneurship live and kicking! | THE SMALL BUSINESS BLOG

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Quality, customer service and a niche market, what could possibly go wrong. You want the whole tree." 1 week ago More updates.

2008 100
article thumbnail

Small Business Start-Up Idea – T-Shirt Design | THE SMALL BUSINESS.

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Marketing Techniques: Join newsgroups and discussion forums for special interest groups that you think might be interested in custom T-shirts (e.g.

2008 100
article thumbnail

Social marketing 101: respond to your customers about social issues too

Service Untitled

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Nowadays businesses are either riding the social media train or stranded at the depot. Possibly Related Posts: How to effectively complain using social media It used to be the only way to make a.