article thumbnail

14 Workplace-Friendly Holiday Exchange Gifts for Coworkers

Success

MagicLinen From bedding to clothing to home decor, MagicLinen offers premium quality linen that is sustainable and OEKO-TEX® certified, guaranteeing the absence of harmful substances and chemicals. If you’re a PC user, don’t worry—just send the customer service team a note, and they can adjust the sleeve size to fit.

Gifts 279
article thumbnail

What Is a Good NPS Score?

Success

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Whether it’s clothing, appliances or electronics, people naturally expect different levels of quality at different prices. 10% detractors subtracted from 40% promoters yields an NPS of 30.

Promotion 262
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

44 Ways to Kick-Start Your New Year

Success

I often think I need new clothes, but when I clean out or organize my closet, I realize I have lots of options and everything I need at my fingertips. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Clean out your closet and donate unwanted clothes to charity.

Mentoring 345
article thumbnail

Can Facebook emotionally manipulate customer service?

Service Untitled

” In the relevant subject of customer service, and estimating that half of all consumers may have from time to time become engaged on Facebook, does it make us wonder if what we buy or how we feel about a company can be artificially manipulated? Behind the Scenes Customer Satisfaction Customer Service Specific Companies'

article thumbnail

What happened to customer service at Sears?

Service Untitled

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

article thumbnail

Customer service benefits by going green

Service Untitled

We bring our own recyclable grocery bags to food markets, we use less paper in our offices, we adjust our office lighting, we use more environmentally friendly detergents to wash our clothes, and most of us are willing to spend more for “green&# products and packaging. Let’s face it; it’s all part of customer service.

article thumbnail

Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.