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Calendars

Customer Service

Interviewing

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Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

LEADERASSISTANT.COM

APRIL 23, 2023

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. Claudette Clayton has over 25 years of experience as an executive assistant, has a dog named Thor, and loves the Lord of the Rings.

Calendars Email Management Restaurants

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12 Customer Service Lessons

Make or Break Moments

MARCH 12, 2010

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.

Customer Service

Customer Service 2009 2008 2010

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Trending Sources

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Deborah Chaddock Brown Speaking Calendar

Make or Break Moments

JUNE 27, 2010

So I have added my speaking calendar to the site – just click on Speaking Calendar. So I have added my speaking calendar to the site – just click on Speaking Calendar. I have had many…well, a few… okay – my Mom wanted to know when the next event was that I’d be speaking.

Calendars Customer Service 2009 2008

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Customer Service Blogs to check out

Make or Break Moments

FEBRUARY 10, 2010

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

Customer Service

Customer Service 2009 2008 2010

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Is There a Difference Between Customer Service and Customer.

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.

Customer Service

Customer Service 2009 2008 2010

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Is Customer Service a Tactic or a Strategy?

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.

Customer Service

Customer Service 2009 2008 2010

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Is Customer Service Part of Your Business Process?

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

Customer Service

Customer Service 2009 2008 2010

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Interview Questions and Answers for PAs, EAs and Admins Part 6

Practically Perfect PA

NOVEMBER 4, 2014

In my last blog I wrote about interview questions regarding career development and a few example answers. These questions can be a little scary but I actually think they are easier to answer than standard interview questions. It is also worth remembering the interviewer will ask you about competencies that are important in this role.

Interviewing Self Esteem Doodle Customer Service

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

JUNE 8, 2022

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. But… it’s great for customer service and for live media.”. Learn the Mechanics.

Social Media Agencies Calendars Forms

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Celebrating National Customer Service Week by honoring the best

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

Customer Service

Customer Service Cubicle Salary Clothes

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Age of Conversation 3 Author Spotlights

Make or Break Moments

APRIL 20, 2010

Keep stopping back to EyeCube – the AoC page for updated interviews with many of the contributors. You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.

Social Media Customer Service 2010 2009

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Assistant Edge- Gives Assistants the Edge in Their Role

Make or Break Moments

SEPTEMBER 20, 2010

Interviewing Calendars Training Customer Service Customer Service More >> function loadScript(url){ var e = document.createElement("script") e.src = url e.type="text/javascript" document.getElementsByTagName("head")[0].appendChild(e) Tags: Customer Moments.

Customer Service

Customer Service Calendars Interviewing Training

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Marketing with Honesty to Build Customer Relationships

Make or Break Moments

AUGUST 13, 2010

Sheila interviewed myself and Sherre DeMao – founder of SLD Unlimted Marketing/PR, Inc. Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and customers.

Customer Service

Customer Service 2009 2008 2010

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Make or Break Moments Recognized

Make or Break Moments

JULY 16, 2010

Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.

Customer Service

Customer Service 2010 2009 2008

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Make it Easy for Customers To Find You

Make or Break Moments

MARCH 13, 2010

They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.

Customer Service

Customer Service 2009 2008 Social Media

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What Do Customers Mean to You?

Make or Break Moments

AUGUST 3, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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Delight is Different Than Service

Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.

Customer Service

Customer Service 2009 2008 2010

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Make or Break Moments Available on Kindle

Make or Break Moments

APRIL 19, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 Social Media

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Being Right Doesn't Win Friends and Influence Customers

Make or Break Moments

JUNE 16, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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17 Time Management Strategies to Help You Tackle Your To-Do List

Success

JUNE 20, 2023

Study the interviews, speeches, biographies and autobiographies of successful men and women. For instance, start your day addressing customer service challenges. You no longer have to sit down and plan out your calendar for the week because productivity apps make it easy to set reminders, stay on track and get things done.

Management Goals Learning Email

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Building Customer Relationships Should be a No-Brainer

Make or Break Moments

APRIL 19, 2010

If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.

Customer Service

Customer Service 2009 2008 2010

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August 7th Treasure Your Customers day

Make or Break Moments

AUGUST 7, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

2005

2005 Customer Service 2009 2008

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Always Do Right

Make or Break Moments

MAY 24, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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Know Your Customer

Make or Break Moments

APRIL 17, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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Time for a Midmorning Gift to You

Make or Break Moments

JANUARY 19, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Gifts

Gifts Customer Service 2009 2008

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105 Ways to Put Customers First » Make or Break Moments

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.

Customer Service

Customer Service 2009 2010 2008

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Build Customer Relationships with a Thank You

Make or Break Moments

JULY 27, 2010

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.

Customer Service

Customer Service 2009 2008 2010

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Mocha Joe's Builds Customer Relationships One Cup of Coffee At a Time

Make or Break Moments

AUGUST 18, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Social Media Customer Service 2009 2008

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Customers Look for Personalization

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service

Customer Service 2009 2008 2010

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I Hate My Customer

Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect

Customer Service

Customer Service 2009 2008 2010

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Make or Break Moments TV – almost

Make or Break Moments

JUNE 8, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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Be Easy to Find: Use Your Name

Make or Break Moments

JUNE 4, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 Social Media

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Real Time Reviews via Mobile Devices – Are You Prepared?

Make or Break Moments

JUNE 2, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Social Media Customer Service 2009 2008

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Do Your Employees Hate You?

Make or Break Moments

MARCH 17, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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Undercover Boss Gets Down to Basics

Make or Break Moments

JANUARY 12, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

2010

2010 Customer Service 2009 2008

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Tastes Like NOTHING

Make or Break Moments

MAY 3, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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No Two Customers Are Alike » Make or Break Moments

Make or Break Moments

JANUARY 5, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2010 2008

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Hand Written Thank You Note – A Big Mistake

Make or Break Moments

AUGUST 17, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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It's Not What You Say – It's How They Feel » Make or Break Moments

Make or Break Moments

JANUARY 11, 2010

It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that?

Customer Service

Customer Service 2009 2010 2008

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Transaction or Lifelong Relationship?

Make or Break Moments

JULY 16, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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Three Little Words for 2010

Make or Break Moments

JANUARY 1, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

2010

2010 2009 Customer Service 2008

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Employee Apathy: Who is at Fault? » Make or Break Moments

Make or Break Moments

FEBRUARY 22, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010

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Linchpin Meet Ups Connect the Globe in One Evening

Make or Break Moments

JUNE 14, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

UPS

UPS Customer Service 2009 2008

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Toyota Rebuilds Trust

Make or Break Moments

FEBRUARY 8, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service

Customer Service 2009 2008 2010