12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Calendars Customer Service Interviewing 
Customer Service Blogs to check out
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
Customer Service 
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Deborah Chaddock Brown Speaking Calendar
Make or Break Moments
JUNE 27, 2010
So I have added my speaking calendar to the site – just click on Speaking Calendar. So I have added my speaking calendar to the site – just click on Speaking Calendar. I have had many…well, a few… okay – my Mom wanted to know when the next event was that I’d be speaking.
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Is There a Difference Between Customer Service and Customer.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
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Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
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Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
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Interview Questions and Answers for PAs, EAs and Admins Part 6
Practically Perfect PA
NOVEMBER 4, 2014
In my last blog I wrote about interview questions regarding career development and a few example answers. These questions can be a little scary but I actually think they are easier to answer than standard interview questions. It is also worth remembering the interviewer will ask you about competencies that are important in this role.
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TikTok Is Here to Stay—Is Your Brand Ready?
Success
JUNE 8, 2022
It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. But… it’s great for customer service and for live media.”. Learn the Mechanics.
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Age of Conversation 3 Author Spotlights
Make or Break Moments
APRIL 20, 2010
Keep stopping back to EyeCube – the AoC page for updated interviews with many of the contributors. You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.
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Marketing with Honesty to Build Customer Relationships
Make or Break Moments
AUGUST 13, 2010
Sheila interviewed myself and Sherre DeMao – founder of SLD Unlimted Marketing/PR, Inc. Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and customers.
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Make or Break Moments Recognized
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
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Assistant Edge- Gives Assistants the Edge in Their Role
Make or Break Moments
SEPTEMBER 20, 2010
Interviewing Calendars Training Customer Service Customer Service More >> function loadScript(url){ var e = document.createElement("script") e.src = url e.type="text/javascript" document.getElementsByTagName("head")[0].appendChild(e) Tags: Customer Moments.
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Make it Easy for Customers To Find You
Make or Break Moments
MARCH 13, 2010
They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.
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It's Not What You Say – It's How They Feel » Make or Break Moments
Make or Break Moments
JANUARY 11, 2010
It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that?
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100 What Do Customers Mean to You?
Make or Break Moments
AUGUST 3, 2010
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Delight is Different Than Service
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
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100 Make or Break Moments Available on Kindle
Make or Break Moments
APRIL 19, 2010
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Time for a Midmorning Gift to You
Make or Break Moments
JANUARY 19, 2010
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100 Being Right Doesn't Win Friends and Influence Customers
Make or Break Moments
JUNE 16, 2010
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Building Customer Relationships Should be a No-Brainer
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
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100 Know Your Customer
Make or Break Moments
APRIL 17, 2010
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Always Do Right
Make or Break Moments
MAY 24, 2010
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100 Customers Look for Personalization
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
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Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves
LEADERASSISTANT.COM
APRIL 23, 2023
In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. Claudette Clayton has over 25 years of experience as an executive assistant, has a dog named Thor, and loves the Lord of the Rings.
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No Two Customers Are Alike » Make or Break Moments
Make or Break Moments
JANUARY 5, 2010
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100 Undercover Boss Gets Down to Basics
Make or Break Moments
JANUARY 12, 2010
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2010 100
100 August 7th Treasure Your Customers day
Make or Break Moments
AUGUST 7, 2010
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100 I Hate My Customer
Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect
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100 USAA Customer-First Approach to Business » Make or Break Moments
Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed.
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100 105 Ways to Put Customers First » Make or Break Moments
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.
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100 Three Little Words for 2010
Make or Break Moments
JANUARY 1, 2010
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100 Do Your Employees Hate You?
Make or Break Moments
MARCH 17, 2010
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100 Build Customer Relationships with a Thank You
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
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Look for the Pattern You Can't Ignore
Make or Break Moments
JANUARY 20, 2010
We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.
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Merry Christmas – May Yours Be Filled with the Spirit of the Season
Make or Break Moments
DECEMBER 25, 2009
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Banks Change to a Customer-Focused Message
Make or Break Moments
JANUARY 4, 2010
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Share Your Story on YouTube
Make or Break Moments
JANUARY 21, 2010
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Kindle: The Backward Approach to Customers
Make or Break Moments
JANUARY 27, 2010
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Toyota Rebuilds Trust
Make or Break Moments
FEBRUARY 8, 2010
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Employee Apathy: Who is at Fault? » Make or Break Moments
Make or Break Moments
FEBRUARY 22, 2010
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Tastes Like NOTHING
Make or Break Moments
MAY 3, 2010
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100 Real Time Reviews via Mobile Devices – Are You Prepared?
Make or Break Moments
JUNE 2, 2010
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100 Be Easy to Find: Use Your Name
Make or Break Moments
JUNE 4, 2010
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2009 100
100 Make or Break Moments TV – almost
Make or Break Moments
JUNE 8, 2010
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